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Discussion Starter #1
Yesterday morning my 2018 Pacifica Hybrid limited (3114 miles) wouldn't start in my driveway and listed a "service charging system" error. We were able to give it a jump start (and have been subsequently), but there are some other weird issues:

-backup camera doesn't function
-some dashboard buttons (cabin temperature) don't work
-the engine runs even though the battery pack has plenty of charge
-the transmission from engine to battery drive seems very clunky

I'm planning on calling the dealership that sold me the van, although they are not the closest. I was so excited when I bought this car 2 months ago, and it took a lot of convincing my wife to spend the extra money on a new car. It was the first new car we have ever bought, and now I'm thinking it's a mistake. My main worry is that whatever service I get will be super-drawn out and there will be lingering issues, like the weird button thing.

She thinks we should cut our losses and sell it, then consider buying an electric vehicle in a few years when the kinks are worked out.

Has anyone else had issues similar to this? I know there's a few posts on the forum about the charging system, but only one or two follow ups. Is there hope for a good resolution?

I will post updates when I hear from the shop!
 

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Since you have a 2018 model with low mileage I am guessing that you bought it recently and that it was on the dealer's lot for several months without being driven or charged. I would be willing to bet that the 12 volt battery was damaged as a result. When the battery is replaced the other problems may well go away.
 
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Yesterday morning my 2018 Pacifica Hybrid limited (3114 miles) wouldn't start in my driveway and listed a "service charging system" error. We were able to give it a jump start (and have been subsequently), but there are some other weird issues:

-backup camera doesn't function
-some dashboard buttons (cabin temperature) don't work
-the engine runs even though the battery pack has plenty of charge
-the transmission from engine to battery drive seems very clunky

I'm planning on calling the dealership that sold me the van, although they are not the closest. I was so excited when I bought this car 2 months ago, and it took a lot of convincing my wife to spend the extra money on a new car. It was the first new car we have ever bought, and now I'm thinking it's a mistake. My main worry is that whatever service I get will be super-drawn out and there will be lingering issues, like the weird button thing.

She thinks we should cut our losses and sell it, then consider buying an electric vehicle in a few years when the kinks are worked out.

Has anyone else had issues similar to this? I know there's a few posts on the forum about the charging system, but only one or two follow ups. Is there hope for a good resolution?

I will post updates when I hear from the shop!
Hi mathmagic,

I’m sorry to hear of the trouble you’re experiencing with your Pacifica. Please know that our team would be more than happy to provide an additional layer of assistance as you work with your dealer. What we can do is escalate a case on your behalf so that one of our Case Specialists could work alongside your dealer to find a potential solution to the concerns you’re currently experiencing. Feel free to follow up with us via private message if this would be of interest.

Mark
Chrysler Social Care Specialist
 

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Was it new when bought 2 months ago? How many miles did it have on it? Agreed with @AZBean, change the regular battery first if the dealer hasn't done so already, that's gotta be new regardless of the other issues. Personally I'd buy an aftermarket battery and send the bill to the dealer. They probably won't pay it but it's worth a shot.
 

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Discussion Starter #5
Thanks for the replies!

Yeah it was new when I bought it, but it had definitely sat at the dealership unused for a long time. Based on the mileage when we test drove it, it looks like it was only test driven twice since it landed at the dealership as a 2018 (for some reason no dealerships around Charlotte, NC sell the Hybrid Pacifica). We bought in June 2019.

I hope you and AZBean are right about the battery being damaged. I used a voltmeter on it before it took it into the dealership and it seemed fine (13.8v without the car running). I hear back from the dealer tomorrow, and hopefully it's as minor as that.
 

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Thanks for the replies!

Yeah it was new when I bought it, but it had definitely sat at the dealership unused for a long time. Based on the mileage when we test drove it, it looks like it was only test driven twice since it landed at the dealership as a 2018 (for some reason no dealerships around Charlotte, NC sell the Hybrid Pacifica). We bought in June 2019.

I hope you and AZBean are right about the battery being damaged. I used a voltmeter on it before it took it into the dealership and it seemed fine (13.8v without the car running). I hear back from the dealer tomorrow, and hopefully it's as minor as that.
That is an interesting voltage reading you got. It is too high to be the 12v battery under load, that would normally be around 12.5v. It is low if the battery is under charge, that would normally be around 14.5v. I am guessing that the car wasn't on, but was plugged in when you tested it. Under those circumstances the 12v battery also gets charged while the high voltage battery gets charged. So the upshot is that a 13.8v reading while being charged is low and this is a sign of a bad battery.
 

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I bought a 2018 model that had sat on the lot for some months. They had to change the battery before I could take the vehicle.
 
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