2017+ Chrysler Pacifica Minivan Forums banner

1 - 20 of 26 Posts

·
Registered
Joined
·
6 Posts
Discussion Starter #1
2018 CHRYSLER TOURING L PLUS purchased 4/23/2018. On 3/25/2019, while driving on a clear dry road in late afternoon at 50 miles/hour on a main road leading into our city, the steering suddenly turned hard right (could not control it) and the vehicle went off the road. No injuries (side airbags deployed), but significant damage to vehicle; it's a total loss with only 5,500 miles. It's unbelievable that nobody was killed.

I am angry that my family members could have been killed. I am angry that my relatively new vehicle is destroyed. And I am angry that so many similar complaints are visible at NHTSA.

Filed NHTSA complaint. Nothing. FCA Customer Assistance Center will not return telephone calls and closed the case!

Is there not any recourse against this company?
 

·
Registered
Joined
·
2,230 Posts
Sorry to hear about your experience. I presume you have Advanced safety tech option in your car. I’m not sure if automatic steering (to a full turn) will be possible at 50mph. It may be relatively easy for the company to put the blame as user error. But I may be wrong here. I would advise you to contact an attorney.


Sent from my iPhone using Tapatalk
 

·
Registered
Joined
·
630 Posts
Holy crap that's frightening. Do you know when your 2018 was manufactured? Maybe this recall applies:

https://static.nhtsa.gov/odi/rcl/2019/RCLRPT-19V143-9554.PDF

Code:
[I][B]Description of the Defect:[/B] A combination of loss of clamp load and inadequate joint engagement could
result in a separation of the right front lower control arm from the steering
knuckle.

[B]Description of the Safety Risk[/B] : If the right lower control arm separates from the steering knuckle, the driver
may experience a loss of directional control. A loss of directional control can
cause vehicle crash without prior warning.[/I]
 
M

·
Guest
Joined
·
0 Posts
I don't know what to react to more strongly--that you've had the van for a year and only put 5k miles on it, or that it seemingly ran you off the road.

The advanced safety package just gives you a nudge at the wheel that is relatively easy to overpower. The complete lack of control sounds like a mechanical failure of some kind. I hope you get answers and I'm glad everyone is ok.
 

·
Registered
Joined
·
333 Posts
Wow, glad you guys are okay.

I'm interested to to learn more details on how this happened. It could be something as simple as a malfunction the power steering system as well. These systems are electric, and failures like that are virtually unheard of. Of course the same can be said for the possibility in a hydraulic system but a sticky valve.

Whether any mechanical failures identified?
 

·
Registered
Joined
·
920 Posts
Wow, glad you guys are okay.

I'm interested to to learn more details on how this happened. It could be something as simple as a malfunction the power steering system as well. These systems are electric, and failures like that are virtually unheard of. Of course the same can be said for the possibility in a hydraulic system but a sticky valve.

Whether any mechanical failures identified?
I am curious about this as well. As far as I know, this is the only problem of this kind on the Forum.
 

·
Registered
Joined
·
996 Posts
2018 CHRYSLER TOURING L PLUS purchased 4/23/2018. On 3/25/2019, while driving on a clear dry road in late afternoon at 50 miles/hour on a main road leading into our city, the steering suddenly turned hard right (could not control it) and the vehicle went off the road. No injuries (side airbags deployed), but significant damage to vehicle; it's a total loss with only 5,500 miles. It's unbelievable that nobody was killed.

I am angry that my family members could have been killed. I am angry that my relatively new vehicle is destroyed. And I am angry that so many similar complaints are visible at NHTSA.

Filed NHTSA complaint. Nothing. FCA Customer Assistance Center will not return telephone calls and closed the case!

Is there not any recourse against this company?
It's good to hear everyone in your family is okay. Why did the airbags deploy? Did you hit something? They are designed to respond to an impact, not just going off the road. What you have described is very rare.

4 days after this event, you report here that NHTSA is unresponsive, and Chrysler has washed their hands from it. That sounds a little hasty. NHTSA is a fact gathering bureaucracy, and will take action only when their is a pattern of like events. You were correct in posting there, but they won't respond personally. Chrysler will only keep a case open if there is a warranty issue. If the vehicle is totaled, there's nothing to warranty. If they suspect the vehicle was defective, they may want to do an engineering postmortem.

The damage to your van is between you and your insurance company. Handle your financial loss through them.
 

·
Registered
Joined
·
1,698 Posts
2018 CHRYSLER TOURING L PLUS purchased 4/23/2018. On 3/25/2019, while driving on a clear dry road in late afternoon at 50 miles/hour on a main road leading into our city, the steering suddenly turned hard right (could not control it) and the vehicle went off the road. No injuries (side airbags deployed), but significant damage to vehicle; it's a total loss with only 5,500 miles. It's unbelievable that nobody was killed.

I am angry that my family members could have been killed. I am angry that my relatively new vehicle is destroyed. And I am angry that so many similar complaints are visible at NHTSA.

Filed NHTSA complaint. Nothing. FCA Customer Assistance Center will not return telephone calls and closed the case!

Is there not any recourse against this company?
Glad your family wasn't hurt. Sorry to hear about your van.
The manufacture date is on the driver's door edge if you want to see if it was part of a recall.
@ChryslerCares any suggestions if the van was part of the recall mentioned by @Frig?
 

·
Registered
Joined
·
2,164 Posts
2018 CHRYSLER TOURING L PLUS purchased 4/23/2018. On 3/25/2019, while driving on a clear dry road in late afternoon at 50 miles/hour on a main road leading into our city, the steering suddenly turned hard right (could not control it) and the vehicle went off the road. No injuries (side airbags deployed), but significant damage to vehicle; it's a total loss with only 5,500 miles. It's unbelievable that nobody was killed.

I am angry that my family members could have been killed. I am angry that my relatively new vehicle is destroyed. And I am angry that so many similar complaints are visible at NHTSA.

Filed NHTSA complaint. Nothing. FCA Customer Assistance Center will not return telephone calls and closed the case!

Is there not any recourse against this company?

Hello paulgendreaujr,

We're terribly sorry to hear about this unfortunate occurrence. It sounds like you're already corresponding with the team we normally escalate to. If you can send me your case number within a private message, I'd be glad to look into the details of the case as well as the resolution.

Jasmine
Chrysler Social Care Specialist
 

·
Registered
Joined
·
1,289 Posts
I wonder if we'll ever hear from this poster again?
 

·
Registered
Joined
·
2,164 Posts
Glad your family wasn't hurt. Sorry to hear about your van.
The manufacture date is on the driver's door edge if you want to see if it was part of a recall.
@ChryslerCares any suggestions if the van was part of the recall mentioned by @Frig?
Thanks for tagging us, SciTchr. Recalls are VIN specific. If anyone would like to check their VIN for any open campaigns.

Jasmine
Chrysler Social Care Specialist
 

·
Registered
Joined
·
173 Posts
I ditto your ditto...
Considering it was post number 1, I doubt it. If he’s retained legal council, the first thing they told him to do is to stop posting.

I looked on the NHTSA website. His complaint is easy to find and states the same basic things said here. That site does not share the complete VIN, so we can’t check to see if the van had any open recalls. The incident occurred in Sanford, Maine.

Based on the grammar, I don’t believe the poster was driving, or even in the car, when the accident occurred. I don’t think he has any knowledge of what may have caused it.

Looking at the NHTSA website, there are 28 steering complaints about the 2018 Pacifica. The great majority of them are that the electric power steering went out for a few minutes, then came back on. There is one other crash due to loss of power steering. A couple of the complaints are folks who didn’t read the manual and crashed while using the park assist feature.

So don’t know what to make of this. Could have been a loss of power steering, though that usually comes with a lot of noisy warning messages on the display. Could have been suspension failure due to the recent recall - or some type of prior damage. Could have been a sudden tire blowout. There’s really no information here to identify what went wrong.
 

·
Registered
Joined
·
115 Posts
It sounds like the V15 lower control arm recall. Given the timing of the recall announcement and the crash, and the low mileage and lack of prior symptoms, it sounds suspiciously like the V15.

Chrysler Recalls Minivans Because Suspension Component May Fail

...drivers may lose the ability to steer or control the vehicle. Owners of affected vehicles have complained about buzzing, squeaking, and rattling noises while driving, Chrysler reported to NHTSA.
I wonder if the OP's build date falls under the recall. I hope this wasn't a failed LCA; for it to go at such low mileage and with no bothersome symptoms before failure would be really bad- on top of a bad accident.

But I'm also wondering about the side airbags.
 

·
Registered
Joined
·
173 Posts
I wonder if the OP's build date falls under the recall. I hope this wasn't a failed LCA; for it to go at such low mileage and with no bothersome symptoms before failure would be really bad- on top of a bad accident.

But I'm also wondering about the side airbags.
Given when the recalled units were manufactured (Nov 1 2017 - Feb 28 2018) and when the OP bought his van (Apr 23 2018) it sure seems possible/probable that it will be included in the recall. That said, I bought my van about 3 weeks after him, and it’s not recalled. So we simply don’t know.

The notice you linked to states that Chrysler is not aware of any accidents or injuries resulting from this recall. I wonder if this might be the first?

I assume the side airbags triggering is because of what happened when the van left the roadway. Perhaps there is a guardrail or retaining wall that generated enough of a side impact to trigger them. Again, just don’t know.
 

·
Registered
Joined
·
9 Posts
I’m responding to Frig who mentioned the V15 recall. If that was the reason for this accident, it really worries me.
I made an appointment to take my car in for the V15 recall but was told that they won’t get the part until June. Anyone else have this problem? This sounds very dangerous- I’m upset that the parts aren’t available for the recall. I’m just wondering if it’s just in the Cleveland area or are there parts available at other dealers in the US? Anyone get this recall done yet?
 

·
Registered
Joined
·
6 Posts
Discussion Starter #20
The recall does apply, but was not the failure.

Initial examination of the vehicle indicates that the described parts did not separate. The cause is something else. There are similar complaints at NHTSA ... steering pulls hard to the right. There is a pattern of failure in this manner.
 
1 - 20 of 26 Posts
Top