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Discussion Starter #1 (Edited)
Hi:

My wife recently bought a 2019 Hybrid Pacifica and after only 400 miles, there's some kind of failure. The dealership told her to just use the provided w/ purchase roadside assistance. It took 1 1/2 hours for the tow truck to get the car out of the garage. Wheels were locked. He had to drag the car out. You should see the photo's of the tire marks. That was a week ago. Two weeks ago she bought the car. Next week it's broken. Brand new.

My wife is calling the dealership today. The car was brought to them last week. They said the person who handles her car wasn't in. Try tomorrow. She went there and nobody cares.

So, how do like that? She buys a new car, drives it for a week. It breaks in the garage. Problems towing it. Now she's driving an old rental car. Dealer took her money and they don't care. She's calling daily, asking when somebody will even look at her car.

This is Chrysler, folks. That's great when your product works. But when it doesn't, Chrysler gives you POOR SERVICE.
They probably don't like to work on warranty stuff. It doesn't make enough money.

When I drive the car, I'll have more to talk about. I was with her when the salesman sold it to her. They are quick to take the money and slow to take care of the customer.

Anyway, be warned. These cars are problematic. I've owned Japanese cars for 3 decades and never had this kind of garbage taking place. You pay a lot of money and then you've got nothing.
 

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A major failure in a brand new car is a huge letdown.

Tell the dealer that after 30 days out of service they will have a Lemon Law case on their hands. It will get them moving.

Also complain about the tow. When my van had to towed, the driver put steel sliders under the wheels to get the van on the flat bed.
 

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Sorry you're going through this. Keep calling and pestering them, and call Chrysler as well. Squeaky wheel gets the grease.
 

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Sounds like another parking pawl issue to me.
 

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Hi:

My wife recently bought a 2019 Hybrid Pacifica and after only 400 miles, there's some kind of failure. The dealership told her to just use the provided w/ purchase roadside assistance. It took 1 1/2 hours for the tow truck to get the car out of the garage. Wheels were locked. He had to drag the car out. You should see the photo's of the tire marks. That was a week ago. Two weeks ago she bought the car. Next week it's broken. Brand new.

My wife is calling the dealership today. The car was brought to them last week. They said the person who handles her car wasn't in. Try tomorrow. She went there and nobody cares.

So, how do like that? She buys a new car, drives it for a week. It breaks in the garage. Problems towing it. Now she's driving an old rental car. Dealer took her money and they don't care. She's calling daily, asking when somebody will even look at her car.

This is Chrysler, folks. That's great when your product works. But when it doesn't, Chrysler gives you POOR SERVICE.
They probably don't like to work on warranty stuff. It doesn't make enough money.

When I drive the car, I'll have more to talk about. I was with her when the salesman sold it to her. They are quick to take the money and slow to take care of the customer.

Anyway, be warned. These cars are problematic. I've owned Japanese cars for 3 decades and never had this kind of garbage taking place. You pay a lot of money and then you've got nothing.
Just a note - Chrysler doesn't have their own towing fleet. The tow trucks they call are out of their hands, it's all through a service arrangement. It's worth filing an official complaint to Chrysler Roadside about the tow truck driver not having proper equipment to move a car with stuck wheels and marking up your garage. I used to drive a tow truck, it's a pretty thankless job, but there are is equipment for just about every scenario and wheel dollies is a pretty standard item. Especially with so many cars having AWD and other ways to have stuck wheels, dragging a car is not appropriate. And I completely understand your frustrations here. Many dealerships fall short when it comes to real customer service (which all comes down to COMMUNICATION). Our van is in the shop right now and they have been excellent communicating about the problem.

Another issue which will hopefully improve in the near future - there aren't nearly enough trained techs for the electric vehicles hitting car dealerships set up for traditional service. All of the hybrid/EVs require special training and most dealers only have 1-2 techs who can work on these. As more EVs hit the roads, more properly trained techs will appear, but this may take a few years. It doesn't bother me too much as long as they COMMUNICATE!!!
 

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Hi:

My wife recently bought a 2019 Hybrid Pacifica and after only 400 miles, there's some kind of failure. The dealership told her to just use the provided w/ purchase roadside assistance. It took 1 1/2 hours for the tow truck to get the car out of the garage. Wheels were locked. He had to drag the car out. You should see the photo's of the tire marks. That was a week ago. Two weeks ago she bought the car. Next week it's broken. Brand new.

My wife is calling the dealership today. The car was brought to them last week. They said the person who handles her car wasn't in. Try tomorrow. She went there and nobody cares.

So, how do like that? She buys a new car, drives it for a week. It breaks in the garage. Problems towing it. Now she's driving an old rental car. Dealer took her money and they don't care. She's calling daily, asking when somebody will even look at her car.

This is Chrysler, folks. That's great when your product works. But when it doesn't, Chrysler gives you POOR SERVICE.
They probably don't like to work on warranty stuff. It doesn't make enough money.

When I drive the car, I'll have more to talk about. I was with her when the salesman sold it to her. They are quick to take the money and slow to take care of the customer.

Anyway, be warned. These cars are problematic. I've owned Japanese cars for 3 decades and never had this kind of garbage taking place. You pay a lot of money and then you've got nothing.
Hi JohninSoCa,
We understand your frustration and apologize for the inconveniences you and your wife have experienced. Our team would like the chance to learn more about your situation. Please send us a private message so we can better assist.
Jenn
Chrysler Social Care Specialist
 

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Discussion Starter #7
Hi everyone:

Car has been in the shop for a week and they said it was a Parking Pawl. It takes them 8 days to get the part.

The reason they didn't use a dolly under the wheels was, according to the wife, that wouldn't fit through the garage.

I wish they used my floor jack. You could have maybe put it under the car in the front and pulled it out. I'm not bothered about tire marks in the driveway. I just don't like that the tires had to be wrecked.

Anyway, I hope the above part fixes the problem.

John
 

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Similar frustrating experience here for the 2019 Pacifica Hybrid. Bought brand new in Dec. 2018. Now only 2,000 miles on it, the minivan rattled on startup (with 60% charged) and could barely accelerate when I tried merging into a main road. Wouldn't run over 10 mph. It's a horrific failure which may get the van totalled easily if the other vehicles couldn't slow down timely. Dealer told us need replace the battery... However, I don't believe that's the issue. FCA hasn't really sorted out this flaw even after the recall. After simple research online, I found more than 10 similar complaints reported on NHTSA alone. Similar complaints on Youtube! Even the long term test done by caranddriver also got the battery replaced. I'm glad to share the summary I made by PM request. This must be some system design bug. Shame of FCA gambling our lives for maturing their system!
 

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Discussion Starter #10
Can't be that bad of a car. Right? The thing to do is to just be patient and let the company figure it out. They built the car, so they can certainly do that. I have confidence in Mopar. I have myself a Dodge product and I'm very happy with it.
 

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Can't be that bad of a car. Right? The thing to do is to just be patient and let the company figure it out. They built the car, so they can certainly do that. I have confidence in Mopar. I have myself a Dodge product and I'm very happy with it.
Same. I fully sympathize with everyone and anyone who has had multiple issues with their vehicles - been there, it is the worst thing to spend $X for something we use every day and have it break down (especially if its new.) But truth be told, pretty much every manufacturer has issues like these - some better, some worse. I still find that no one makes cars which are fun to drive, stylish and affordable like FCA. My extended family and I have been driving FCA vehicles since an '88 Voyager, not out of some slavish devotion to the brand, but because we compare what's out there each time a new car purchase comes up, and an FCA brand outdoes the competition for us each time. I drive a Charger Scat Pack while my wife drives the new Pachy (coming from a Jeep GC), and I love both equally.
 

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Discussion Starter #12
Hi everyone:

I do appreciate all the feedback, especially from Jenn and Chrysler Cares. I do think they really care. We got the car back today. It was 8 days just like they said it would be. Eight days to get the part and she got the part and car and it's in working order. So everything is good now. We have no other complaints.

John
 

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I purchased a 2018 Pacifica Hybrid this week while on vacation 150 miles from my house. I've been back to the dealer 2 times now and it still hasn't made it home.

Visit #1: I told them the check engine light was on during the test drive, so they needed to get that checked out and fixed so I scheduled to pick it up the next day. When I arrived they thought they had it fixed, but after paying I went to drive it away just to find the check engine light on.

Visit #2: Went back two days later to try again. This time the check engine light was off and it seemed to drive fine. They had driven it 15 miles trying to figure this out since it now had 50 miles on it. I took it to my vacation home and all was fine for 3 days. Then I parked it in front of my garage to load up our stuff for the trip home. Completely filled it, loaded up the kids and dog. Then things went badly. When I tried to start it went crazy listing off all sorts of electronics that needed checking. So, I tried to turn it off, but it said I couldn't since it wasn't in park. The shifter shows it with all gears lit up and it won't spin. It won't start, but it won't shut off either (the actual engine isn't running, but the electronics thinks it is on). I play with it, but it just isn't going to work. It is Sunday so the service department is closed. The sales people point me to roadside assistance to have it towed. The roadside assistance people tell me that they will pay to tow 23 miles and that I will have to pay for the last 9 miles. I fight with them for 30 minutes and then he finally comes back on and says that he has a discretionary 10 miles. Now I have to transfer all my stuff from my new van that doesn't work to my 15 year old Toyota that does. Unfortunately the Chrysler won't let me open the tailgate because it isn't in park. I have to unload out the side doors. OK, so the tow truck driver is great, but the car is in gear and the parking brake is on. I can turn it off and then it turns itself back on. Luckily I'm on a gravel driveway, so he drags it up onto the flatbed and off to the dealer. For some reason once he arrives we try to turn off the parking break and now it turns off and then warns us that it is failing to turn it back on. Now only the drive wheels make it difficult, but not impossible to shake it off the flatbed.

I've got business travel this week and then a roadtrip vacation next week. Maybe I'll see the van again after that. I originally bought the van thinking that taking the 15 year old Toyota on the roadtrip might not be a good idea, so I bought a new van. Now I wouldn't even think of driving this van too far from the house and certainly not on a roadtrip. The only saving grace is that they offered so little for my trade in that I just kept it. I didn't know I was keeping it to have a back up for my new van.
 

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Brad the same thing happened to me?!
Brand new 2018 on july 4th and same issue.
I also bought this from an out of town dealer due to a good deal.


Replaced the 12V battery monday, and back on the road and seems to be fine now but such a bad way to start.

Considering the number of times the issue of battery problems have been reported - Chyrsler needs to be proactive in dealing with this.

Chrysler should inform its dealerships of Poor battery performance esp on the pacificas that have sat idle, be proactive in checking the batteries, and replacing with new battery prior to sale.

Its a 3 point issue- cost for chrysler in terms of towing and labor post purchase on warranty cars with bad batteries, poor branding with a bad taste for new buyers (first time buyer of a chyrsler), and safety.
@ChryslerCares has chrysler upper management been informed?



Sent from my iPhone using Tapatalk
 

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We bought our 2019 a couple weeks ago just before a big roadtrip. Being unsure about its reliability we kept our 2007 Odyssey as a backup. We would have experiences as Brad and Uconnect above except for a our very good salesman at Rydell who noticed that the battery was low when he was prepping our car for delivery. He was able to get the service dept to put in a new battery while we did our paperwork and since then we have not seen any problems except for the occasional uconnect glitch when switching media sources. I firmly believe that the car doesn't fail when you have a backup : ) It seems like a common problem for the batteries to be down on these cars as some of them sit 6mos to a year in storage. Also troubling was the fact that the oil life was showing 50% life after only 20miles of usage. Luckily we have a complimentary oil change at the dealership which will be happening way before the suggested interval...
 

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I bought a 2019 Pacifica Hybrid about 5 months ago. It has been in the shop twice since I got it, the latest being about 30 days now. They say its a bad hybrid battery but they don't have any in stock anywhere. They might get one in a week or so and have it shipped but don't seem confident. time to declare it a lemon?
 

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I purchased a 2018 Pacifica Hybrid this week while on vacation 150 miles from my house. I've been back to the dealer 2 times now and it still hasn't made it home.

Visit #1: I told them the check engine light was on during the test drive, so they needed to get that checked out and fixed so I scheduled to pick it up the next day. When I arrived they thought they had it fixed, but after paying I went to drive it away just to find the check engine light on.

Visit #2: Went back two days later to try again. This time the check engine light was off and it seemed to drive fine. They had driven it 15 miles trying to figure this out since it now had 50 miles on it. I took it to my vacation home and all was fine for 3 days. Then I parked it in front of my garage to load up our stuff for the trip home. Completely filled it, loaded up the kids and dog. Then things went badly. When I tried to start it went crazy listing off all sorts of electronics that needed checking. So, I tried to turn it off, but it said I couldn't since it wasn't in park. The shifter shows it with all gears lit up and it won't spin. It won't start, but it won't shut off either (the actual engine isn't running, but the electronics thinks it is on). I play with it, but it just isn't going to work. It is Sunday so the service department is closed. The sales people point me to roadside assistance to have it towed. The roadside assistance people tell me that they will pay to tow 23 miles and that I will have to pay for the last 9 miles. I fight with them for 30 minutes and then he finally comes back on and says that he has a discretionary 10 miles. Now I have to transfer all my stuff from my new van that doesn't work to my 15 year old Toyota that does. Unfortunately the Chrysler won't let me open the tailgate because it isn't in park. I have to unload out the side doors. OK, so the tow truck driver is great, but the car is in gear and the parking brake is on. I can turn it off and then it turns itself back on. Luckily I'm on a gravel driveway, so he drags it up onto the flatbed and off to the dealer. For some reason once he arrives we try to turn off the parking break and now it turns off and then warns us that it is failing to turn it back on. Now only the drive wheels make it difficult, but not impossible to shake it off the flatbed.

I've got business travel this week and then a roadtrip vacation next week. Maybe I'll see the van again after that. I originally bought the van thinking that taking the 15 year old Toyota on the roadtrip might not be a good idea, so I bought a new van. Now I wouldn't even think of driving this van too far from the house and certainly not on a roadtrip. The only saving grace is that they offered so little for my trade in that I just kept it. I didn't know I was keeping it to have a back up for my new van.
You might have that dealer check this out if this looks similar to your problems. This guy had a loose 12-volt connection from the factory. It took them over a month to figure it out.

Problem

Solution

Also dragging the front transaxle with it locked in park is not good and can cause internal damage. There is a little square pop out below the steering wheel that is attached to an orange band you pull to manually release the park gear for loading and unloading on flatbeds. Even though you can manually release this and pull it again to engage it back into park, you never tow with the front wheels on the ground or it will destroy the transaxle without the electric pump running.
 

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Also dragging the front transaxle with it locked in park is not good and can cause internal damage. There is a little square pop out below the steering wheel that is attached to an orange band you pull to manually release the park gear for loading and unloading on flatbeds. Even though you can manually release this and pull it again to engage it back into park, you never tow with the front wheels on the ground or it will destroy the transaxle without the electric pump running.
Unfortunately the hybrid Pacificas don't have the pull string to release the parking pawl. The plastic pop out is there but there is no string attached to it.
 

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I can relate. My 2018 purchased new in May 2019 has been in the shop 28 consecutive days. 2 more and it qualifies as a lemon. I'm probably going to end up with a Tesla. My vehicle just won't start. They've ordered a new hybrid battery that keeps getting delayed, but I'm not convinced they know the root cause. Unbelievable.
 
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