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When the product was released the early adopters and tech savy joined the family and the forum was about exploring the vehicle and what it had to offer; how it worked, what we could do with it, how we could modify it to make it better and whether the mods actually made things better.. sharing what broke and what fixed it..
Once I get mine I'll be right there with you! ;)
 

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I’m afraid the hybrid side of the forum is becoming more and more like this.

When the product was released the early adopters and tech savy joined the family and the forum was about exploring the vehicle and what it had to offer; how it worked, what we could do with it, how we could modify it to make it better and whether the mods actually made things better.. sharing what broke and what fixed it..

These days the forum is slow and it feels like its become a new owner complaint system.:rolleyes:
I find the Pacifica Facebook page to be similar. And new posters there seem remarkably unfamiliar with even cars in general. Some of the questions there make me think they've never even driven before buying a vehicle. Someone took a picture of a floor vent under the driver's seat and said "what's this???" Really. And of course, the normal "sky is falling" EV fire posts.
 

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Glad I stuck with the normal Pacifica. You would have thought that the 2020 Hybrids would be flawless or at least have an extended warranty at this point.
Mine HAS been flawless. Just for the record.
 

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This forum seems nothing but chatter. I asked for error code definitions and was toldits not their area. I guess they are moderator specialists. I love both of my Pacifica PHEVs. Bit maybe they are "leading edge?" They save me abouh t $100 a month on gas and $7500 on tax credits. Pretty soon I may drop this forum unless some actual info comes forward. This PHEV is the only one I've seen with decent electric range. Anyway please post which one someone thinks is better.
 

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I bought a 2020 Pacifica Hybrid limited and 2 weeks (1k miles) later, it died in the middle of the street. Towed it to the closest dealership and they found 7 different failing codes (P061B, P062C, P06B4, P0A45, P0C1A, P1444, P215B). After reaching out to Chrysler Star, they realized that the PIM module failed and need to be replaced. Chrysler customer service was no help.
Anyone had similar issue? Planning to sue but wondering how common is this failure
 

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I’m sorry but I too don’t know why you’d want to file a lawsuit? They found the problem and they are going to replace the module - is that correct?
Frustrating for sure and I’d be a bit angry myself, but even here in our crazy suit-happy liberal state of California you would go no where with it. And yes Apple would replace an iPhone if the main CPU went out, but that’s because it’s much easier and faster for them (and they can then fix the phone and sell it as a refurbished model). But on a car? No. They replace the PIM module. That simple.

I have to admit my dealer (Tuttle Click, Irvine Calif.) has been excellent in service on my 2017 Pac Limited. When my 3rd row seat got stuck in mid-position they replace the control module for that, updated the software and done. When that dumb “start-stop” system stopped working (I actually loved it not working!) they replaced the small booster battery and the main battery without me asking. They told me the main battery was draining due to the booster battery not working (used for the star-stop thing) so they wanted To make sure that battery didn’t die on me.
All good!
 

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Glad I stuck with the normal Pacifica. You would have thought that the 2020 Hybrids would be flawless or at least have an extended warranty at this point.
No vehicle design is going to be flawless (i.e. completely immune to failures) no matter how refined it is, and the hybrid does have a 10-year, 100k mile (15 and 150k in ZEV states) warranty on the hybrid electric system.
 

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Got my 2020. Made it home. So far, lovely. I am aware I am on the cutting edge for Chysler, so even if it fails, I'll be understanding knowing there are very few of these vans out there for anyone to gain repair knowledge. I understand the frustration of the OP but he should remember that most here are big fans of the tech and and such will defend any failures as learning experiences. Of course, how Chrysler handles the repairs is important too, knowing that we are helping hone future products that will no doubt be based on this technology.

Lee Iacocca on PHEV
 

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I guess enough of pointing fingers and trying to rationalize many divergent opinions and positions. No matter how much chest beatings have gone on this thread, the main issue, the PIM module, needs to get fixed and I am sure the dealer or Chrysler should get that done.Modern cars are mechanical/electronic beasts and can breakdown when least expected! I can understand an emotional swing to sue the manufgacturer but courts in the United States rarely hand down the desired result. And, its much better to stay away from lawyers! May God bless lawyers and keep them far away from me!
 

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LOL I have you beat. I bought a 2019 this fall and 1 1/2 weeks and 350 miles later my wife experienced the same thing. The car died while she was driving. Fortunately she was able to coast to the side of the road. The warning we got was "Service Charging System". I had it towed to the closet dealer. It took them a month of going back and forth with Chysler to figure out it was a bad hybrid battery. Prior to them determining it was a bad battery I had reached out to their customer service group requesting a buyback since it was taking forever to even figure out what the issue was. This company is Stericycle and they were an absolute joke to deal with. My rep rarely called me back and when she did wasn't very helpful. I live in CA and decided to go the arbitration route with a 3rd party. It was free and all I have to do was supply them all the information about the situation. The arbitration board met and ruled that since it was now 1 1/2 months since the car was towed to the dealer that I was entitled to either Chrysler replacing the car or buying it back. Mean while Chrysler finally replaced the battery and two months later I had my car. 6 months latter the car is running fine. As a settlement they offered be a cash settlement to not file a lawsuit. I also requested an extended warranty which they also provided. Bottom line is explore your local lemon laws before hiring a lawyer as sometimes you can get what you want for free.
 

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I own a 2017 with 55k miles (I’ve had it for a little over 2 years), I purchased the extended warranty since mine is pretty loaded with options and tech and it was the first year the vehicle was introduced. I’ve had NO problem besides the hood bubble, and some minor other things that have been non-bothersome. Sad to read about the Hybrid, I like the Pacifica so much that I started shopping the new refreshed model coming up. Like any car, people are going to have good experiences and bad ones.
 

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This forum seems nothing but chatter. I asked for error code definitions and was toldits not their area. I guess they are moderator specialists. Pretty soon I may drop this forum unless some actual info comes forward.
Perhaps you're unclear on the concept here? We're a bunch of owners (for the most part) that try to assist each other. Who are these "moderator specialists" that you expect answers from? The Chrysler Cares staff? They're just customer-service-social-media-lowest-level-employees that can't do anything more for you than a call to Chrysler would accomplish. A good number of them have probably never changed their own oil before. They don't have any technical knowledge. Even if they did, they wouldn't be allowed to remotely diagnose vehicle problems.

This forum is an incredible resource to owners. There's no collection of information about our vans that rivals this. The participants here do an amazing job of helping one another.
 

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This forum seems nothing but chatter. I asked for error code definitions and was toldits not their area. I guess they are moderator specialists. I love both of my Pacifica PHEVs. Bit maybe they are "leading edge?" They save me abouh t $100 a month on gas and $7500 on tax credits. Pretty soon I may drop this forum unless some actual info comes forward. This PHEV is the only one I've seen with decent electric range. Anyway please post which one someone thinks is better.
I can help you with fault codes.. just pm me.

I’m no moderator and its not my “job”, however I’m happy to help and look it up for you.
 

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I bought a 2020 Pacifica Hybrid limited and 2 weeks (1k miles) later, it died in the middle of the street. Towed it to the closest dealership and they found 7 different failing codes (P061B, P062C, P06B4, P0A45, P0C1A, P1444, P215B). After reaching out to Chrysler Star, they realized that the PIM module failed and need to be replaced. Chrysler customer service was no help.
Anyone had similar issue? Planning to sue but wondering how common is this failure
 

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I bought a 2020 Pacifica Hybrid limited and 2 weeks (1k miles) later, it died in the middle of the street. Towed it to the closest dealership and they found 7 different failing codes (P061B, P062C, P06B4, P0A45, P0C1A, P1444, P215B). After reaching out to Chrysler Star, they realized that the PIM module failed and need to be replaced. Chrysler customer service was no help.
Anyone had similar issue? Planning to sue but wondering how common is this failure
Why sue? They will make good ...we have a 2017. Had some issue's always fixed our problems...gave us free loan cars etc. That's the problem today....lawsuits for everything. Chill out and let Chrysler handle it.
 

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Wow. Bad day on the forums. 2nd one where someone got a time out. Maybe I'll go shovel snow instead.

But anyway..... As many of you know, your dealer is an important part of the equation. We've had our van for a little over 2 years and it only ever had one problem but it was a bad one. Warnings would flash & sound then the van would shut off. But I could then start it up & go again. My dealer couldn't find anything wrong. Then it happened again. This time my dealer gave us a nice loaner & said they would work on it until it was fixed. It took them less then a week. My service manager said it was a "human caused assembly error". Something was loose and would cause an intermittent short. The van was smart enough to shut itself off instead of self-destructing. Only our dog was unhappy because she wasn't allowed in the loaner.
 

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Hate to say it but Chrysler cares trolling the forum are nothing more than people paid to take complaints and escalate some type of service answer . Careful when you say trolls “ really that’s what they do to forum specific topics and posts “. Tech savy car gurus , probably not . Internet moderators paid by FCA to deal with customer satisfaction complaints , just saying . Careful , big brother is leaning over your shoulder .... lol
 
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