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Discussion Starter · #1 ·
2020 Pacifica Hybrid Limited - 20,838 miles

Hi everyone! I have browsed these forums and found a few posts about stalling, both with ICE and hybrid versions. A couple of comments seemed similar to mine:

  • driving under electric power on highway from 100% charge
  • CEL comes on with about 33% battery remaining
  • shortly after, the van stalls, and I get the "put vehicle in park to restart" message on the dash

I dropped the van off at the dealership yesterday morning, with the CEL on. Yesterday, they called to update me, and couldn't find anything wrong. They also oddly could not get any codes from the van, even with the CEL on. Just got another update from them today, they have been unable to replicate the issue.

I'm wondering if anyone has any advice for this scenario. I'm expecting them to poke around for another day or two, then try to get me to pick up the vehicle without a diagnosis, but after having this van die on me twice in the middle of Atlanta interstate traffic doing 75mph, I'm not driving that thing again until the problem is found and corrected. Aside from this issue, we absolutely love this van, it's been incredible.
 

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2021 Pacifica Hybrid Touring L
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I'll drop my 2 cents here,too... Since Friday,last week, my PacHy 2021 Touring L did stall 5 times.
When it does I have everytime sound signal and message Service Charging Point on a dash, blinking D on gear knob leds and notice to change to P to restart it. It does restart and can be drive further.
After stop CEL is on, and I'm able to read the codes (with bluetooth ELM 327 device and Android app Torque Lite), which at first was U0140 (Lost Communication With Body Control Module) and P0A3F (Drive Motor "A" Position Sensor Curcuit). As I mentioned I was able to restart the van and continue to move on. It did happened for the first time ,when I kick acceleration enough to start ICE , and came into traffic lights,stopped and start moving again with left turn. I was then able to reproduced that exactly condition later the same day, with same result-stall and mentioned above faults. The next day faults disappeared and I had to take car on the road. This time I was driving on the highway , electric only, approx 50% baterry charge (maybe 30%?) it stall again, but this time new code - P0C19 (Drive Motor "A" Torqe Delivery Performance) proceded with Service Charging Point on the dash display.
Reading this forum I took at first steps to reduce any issue comming from auxilary battery, I replaced it with new unit, VARTA Blue Dynamic EFB D54, and performed short drive test- no issues. However, it seemd to be too short, therefore all components were not warmed up or so, because I took a car for daily errands today and after having it on the safe road, did few acceleration to start ICE, and it worked perfectly, but on electric mode it did stall again with P0C19.
I was driving car yesterday, electric only, no issues, but were careful to do not engage ICE, and battery was not depleted below 40%.
They may be severeal cases, but in mine it is significant that during driving this Service Charging Point message appearing and some ECM faults after amking me felling that it is software issue , that eventually shutting down the power which results faults on died(due to sudden lack of juice) electric A motor. I found thread on this forum of an issue results from Charging Point. My charging point has no issue to charge the car.
I sent PM to @ChryslerCares 2 days ago, but so far no advise what so ever...
 

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Sounds like there could be an issue with Motor A in the transaxle. Maybe an issue with the resolver. It needs a dealer to diagnose. You’re still in warranty.
 

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Sounds like there could be an issue with Motor A in the transaxle. Maybe an issue with the resolver. It needs a dealer to diagnose. You’re still in warranty.
Sounds reasonable reason, indeed...
There is also bunch of RRT regarding new software for the modules around. Have a long list to ask in dealer shop.
 

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I did again some few rounds around town,shopping. Only electric-no problems-smoothly and comfortable as it can be.
Came back to my area,where I have safe to test roads- few start/stops of ICE, and after less than 10 minutes - stall. And it was already on electric only. 50% juice. Contacted local dealer-waiting for appointment. Meantime collected some "stall remedies records" from this forum .
Quote:"I just got back from bringing my 2021 Limited to the dealership - TSBs 08-091-21 and 18-051-21 have been upgraded from TSBs to RRTs, which basically means they're more urgent/important but not at the level of a recall yet. The RRT numbers are 21-062 and 21-063, which cover the following updates:

BPCM (Battery Pack Control Module): part number 05193183, update to version AE (I previously had version AD)
PCM (Powertrain Control Module): part number 68499122, update to version AE (I previously had version AD)
HCP (Hybrid Control Processor): part number 05185116, update to version AH (I previously had version AF)
AHCP (Auxiliary Hybrid Control Processor): part number 05185117, update to version AH (I previously had version AF)

There's also now a fix for the liftgate not closing when you hit the button to close it - I don't have a TSB number for that but it involves another update:

PLGM (Power Lift Gate Module): part number 68466171, update to version AI (I previously had version AG)

My build date is November 2020, so the exact updates necessary for your Pacifica may be different than mine. I hope that helps folks who are having problems! Your dealership should be able to see the updates in wiTECH, which is one of Chrysler's systems for diagnosing/troubleshooting vehicles.
SERVICE CHARGING POINT
Hi, just wanted to share my experience with this that I detailed in a separate thread. My car appears to have been fixed by the dealer performing a slew of module software updates, specifically:

Service Bulletin #08-129-21 which according to the service advisor was related to the errors that I reported related to the charging system. They reprogrammed the Battery Pack Control Module (BPCM) to BPCM#05193166AF after the update.

They also performed RRT 21-016 (Anti-Lock Brake System module), RRT 21-015 (Electronic brake booster module), RRT-21-017 (Hybrid Control Processor Module), and RRT 21-014 (Powertrain control module).

Thus far after these updates I have not received the "Service Charging System" error.
OTHER Issues (rough FORM):
1) Concern request updates, Cause: RRT-20-067, RRT-20-068, RRT-20-69 , Correction: RRT 08-089-20 Processor HCP/ACP, reprogram/repair 18-19-86-9H

2) Concern RRT 08-090-20 , Cause: recommended , Correction: performed RRT 08-090-20 reprogram/repair 18-19-77-90

3) Concern RRT 18-093-20 , Cause: recommended , Correction: performed RRT 18-093-20 PCM update/reprogram 18-19-06-AA" - end of quote.
 

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Sounds like there could be an issue with Motor A in the transaxle. Maybe an issue with the resolver. It needs a dealer to diagnose. You’re still in warranty.
But is it explaining why it start with Service Charging Point at first?
 

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@Karolski [PL]

We've followed up to your DM.

Lamar
Chrysler Cares
 

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Discussion Starter · #8 ·
@Karolski [PL] Thanks for doing all that research, definitely a lot of info to look into. My dealer can't even diagnose the van or get any codes off of it, and they've had it all week. Also, I can clearly see when they have charged the vehicle, and they only did it once, so they've been test driving it on gas power, which I've repeatedly told them causes no issues. Checked again this morning, and they still haven't charged it, so I'm not very hopeful. I live in Georgia, and the lemon laws are for 24 months or 24,000 miles, whichever comes first, so I don't have a lot of mileage to play with.
 

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@Karolski [PL] Thanks for doing all that research, definitely a lot of info to look into. My dealer can't even diagnose the van or get any codes off of it, and they've had it all week. Also, I can clearly see when they have charged the vehicle, and they only did it once, so they've been test driving it on gas power, which I've repeatedly told them causes no issues. Checked again this morning, and they still haven't charged it, so I'm not very hopeful. I live in Georgia, and the lemon laws are for 24 months or 24,000 miles, whichever comes first, so I don't have a lot of mileage to play with.
Personaly I want that car working-not giving anywhere back. Second , Lemon Law does not apply to me.
In my case the issue seems to be otherwise - electric only mode perfectly sounded. When ICE is getting involved - things going down...
 

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Discussion Starter · #10 ·
Personaly I want that car working-not giving anywhere back. Second , Lemon Law does not apply to me.
In my case the issue seems to be otherwise - electric only mode perfectly sounded. When ICE is getting involved - things going down...
I'd prefer mine fixed as well, but the others who have posted this same issue on here don't have me feeling hopeful. I actually just got off the phone with the dealership, since I got a Uconnect alert that they are again joyriding the van down the highway with a 0% battery, such a waste of time. I wonder if they don't realize the Uconnect app shows battery charge state and when they're driving it with gas and electric mileage.
 

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I'd prefer mine fixed as well, but the others who have posted this same issue on here don't have me feeling hopeful. I actually just got off the phone with the dealership, since I got a Uconnect alert that they are again joyriding the van down the highway with a 0% battery, such a waste of time. I wonder if they don't realize the Uconnect app shows battery charge state and when they're driving it with gas and electric mileage.
Well, quite often it is who represents Chrysler, in specific people who runs dealer shops...
I hope you will be able to enjoy the ride of your car sooner or later, but eventually.
 
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Discussion Starter · #12 ·
Just spoke to the service manager at the dealer, and he was really nice and helpful. After a week at the shop, he is going to personally drive the van in the way I described to attempt to recreate the issue. Also, unlike Chrysler Cares and the other service people I talked to, he said I could stay in the loaner vehicle until they were able to diagnose the issue. Since we only have one car, this was great news. It shouldn't have taken them a solid week to get to this point, since I was exceedingly clear about the issue being under electric power only, and they've put 100 miles on the van over the past few days with the gas engine for no reason.

There seems to be a lack of knowledge with these PHEV vans at the dealerships; they only have a level 1 charger, so charging is super slow, and even the service manager initially said he would "drive it slow to make sure it was electric only", it's not a Prius buddy!

Chrysler customer service has so far been unhelpful, and I had to escalate my case with them
 

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Discussion Starter · #13 ·
Update on this - Chrysler is completely inept, negligent, and unwilling to investigate these stalling issues properly. As the service center has been unable to make the vehicle stall, they are acting as though this entire issue never happened to our family multiple times, putting our lives at risk. These codes were present and stored in the vehicle when it was dropped off:
P0A43 - Drive Motor A Position Sensor Circuit Intermittent
P0A3F - Drive Motor A Position Sensor Circuit
The service center read the codes, cleared them, and did no further diagnostic work aside from driving the vehicle around and gaslighting us. A Star Case was opened, and they told the service center to drive the vehicle, no help at all. Star Case has now been closed, and we are being told to come pick up a vehicle that can stop working at any moment on the highway, putting our family's lives at risk. This is how you lose a customer for life. We loved our Pacifica Hybrid, how little does Chrysler care about their customers?
 

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So now you buy yourself a GoPro, or a cheap knockoff, it doesn’t really matter, and you set it up in the vehicle to record you while you’re driving. You capture the event happening, then you put it on YouTube and Twitter and all that, tagging Chrysler every time. Then see how responsive they are.
 

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Discussion Starter · #15 ·
So now you buy yourself a GoPro, or a cheap knockoff, it doesn’t really matter, and you set it up in the vehicle to record you while you’re driving. You capture the event happening, then you put it on YouTube and Twitter and all that, tagging Chrysler every time. Then see how responsive they are.
I'll probably end up having to do that, but how crazy is it we're expected to be the guinea pigs for these vehicles? I did my part, I got the vehicle to a dealership service center with the CEL on, and the codes needed to diagnose the vehicle. Chrysler just doesn't know how to fix these vehicles.

There's plenty of videos online of this issue happening, it's not really a mystery at this point:
 

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Discussion Starter · #16 ·
After over 2 weeks, this is all that was done to our van: test drives - 217 miles of them. A Star Case that was opened and closed without any diagnosing or testing performed. If there are stored codes, and a repeated behavior such as stalling at speed, placing the bar for repair at recreating the issue is insane. Back in the day when cars didn't store codes, it was necessary to get them to come up, why are we repairing these modern vehicles using the same troubleshooting methods from the 90's?
Product Rectangle Font Screenshot Parallel
 

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Discussion Starter · #17 ·
Update for those encountering stalling issues in the Pacifica Hybrids, and those who receive codes P0A43 and P0A3F - get a case opened with Chrysler right away, and keep on them, escalate it as soon as possible, and get a Star Case opened. I thought I was on top of things reading other's experiences, so I opened a case with Chrysler before dropping our van off at the dealership, and it still took 17 days before I was able to get this escalated, and have the Star Case people tell the dealership to replace the PIM. Our van has been sitting in the dealership parking lot for the past 8 days, because they couldn't get past step one in a diagnostic flow chart.

This is what you are up against, they were talking about buying back the vehicle rather than actually troubleshooting and fixing the vehicle. Don't let them gaslight you and try to get you to drive the van when stalling could get your family killed. Note: I'm not sure that replacing the Power Inverter Module will actually solve the problem, but I will update once we've been able to get the van back and drive it some.
 

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Make sure you submit a complaint to NHTSA as well. That’s what could lead to a real investigation into these issues.
 

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Gang - I recommend reading through the thread that I started a few months ago. I've documented what I went through and the fixes. While I believe that the issues my vehicle had were fully addressed, I simply lost confidence in the vehicle and got Chrysler to repurchase the vehicle.

 

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Discussion Starter · #20 ·
Gang - I recommend reading through the thread that I started a few months ago. I've documented what I went through and the fixes. While I believe that the issues my vehicle had were fully addressed, I simply lost confidence in the vehicle and got Chrysler to repurchase the vehicle.

Thanks, I gave that a read, good info! I've given my retention specialist plenty of time to call me back, but I'm going to have to get on her case apparently after reading your story. They were also trying to get me to pick up and drive the vehicle to "see if it happens again", I couldn't believe it.
 
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