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Discussion Starter #1
Does anyone know when the 2020 Pacifica Hybrids will be coming out? I don't see any dealers with the vehicle, but the dealers have plenty of voyagers and standard gas version.
 

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The collective knowledge is that Chrysler is not making any Pacifica Hybrids for general lot sales. They are being manufactured for two recipients: customers who order one and Waymo for its autonomous driving fleet. Several folks (including me) on the forum have placed orders and are awaiting fulfillment in the next 4-10 weeks. Tri-pane sunroofs have been a delaying factor for many, though anecdotally I've seen one person who was able to put in a successful order including the sunroof.

At this point, you should be able to find 2018-2019 models in lower trims on lots, but not at all in great numbers; you might have to search a bit. But 2020 PacHys won't be something you can "try before you buy".
 

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I’m planning to purchase a 2020 hybrid. I would have settled for 2019 but the advanced safety tech is a must for me. My local dealer in FL has told me they can order 35th Anniversary 2020 hybrid model only. However, I want to take a look at this appearance package in a gas model first. Gas models with 35th Anniversary package are arriving at dealerships now. Honestly, I’m worried about FCAs commitment to this hybrid vehicle model. Per my search there are zero 2020 hybrids in inventory across US at start of Oct 2019, and incredibly low inventory on 2019 models, there are zero 2019/2018 in my region of the US with the advanced safety tech. This thinking that the 2020 hybrid vehicles are customer order only, if true, tells me FCA is not committed to this vehicle. How does a traditional US dealer sell vehicles he can not offer to customers for a test drive? Doesn’t make sense to me. I get it that these vehicles are not selling in big numbers, but no vehicles to test drive. Come on FCA!! Do you want to sell these vehicles or not?
 

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I’m planning to purchase a 2020 hybrid. I would have settled for 2019 but the advanced safety tech is a must for me. My local dealer in FL has told me they can order 35th Anniversary 2020 hybrid model only. However, I want to take a look at this appearance package in a gas model first. Gas models with 35th Anniversary package are arriving at dealerships now. Honestly, I’m worried about FCAs commitment to this hybrid vehicle model. Per my search there are zero 2020 hybrids in inventory across US at start of Oct 2019, and incredibly low inventory on 2019 models, there are zero 2019/2018 in my region of the US with the advanced safety tech. This thinking that the 2020 hybrid vehicles are customer order only, if true, tells me FCA is not committed to this vehicle. How does a traditional US dealer sell vehicles he can not offer to customers for a test drive? Doesn’t make sense to me. I get it that these vehicles are not selling in big numbers, but no vehicles to test drive. Come on FCA!! Do you want to sell these vehicles or not?
It's not a money maker for FCA so they wouldn't put too much marketing or sales effort into it. Consider it more as a proof of concept; Jeep is rolling out two PHEVs in 2020 with similar EV architecture. The minivan market is just way too small, as more and more people migrate to crossovers and SUVs; even with a niche product like a hybrid van, the only one available, isn't making it a sales success. But the tech will transfer nicely to other higher margin vehicles in the portfolio.
 

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I think the hybrid's main customer is google; their purchases have far outweighed individual consumers. I believe it was designed in conjunction with waymo which also explains a few of their odd design decisions (no light in glovebox, no led headlights, comfier 2nd row seats, etc). Purchases by consumers have been a nice addition, but we're not the target audience. Having hybrids sit on dealer lots until the right buyer comes along has probably proven problematic for dealers. Also it probably hasn't brought in the foot traffic that they thought, so why bother having one token hybrid on the lot when they can just have a buyer order exactly what they want and have it arrive in a couple months. Most dealers don't even understand what the hybrid is and are focused on Jeeps anyway.

With that being said, order it, there's nothing like it, yet! (y)
 

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Dealer in Redwood City, CA assured me they would be getting hybrids once the 2020’s start arriving. No need to special order he said.
 

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I think the hybrid's main customer is google; their purchases have far outweighed individual consumers. I believe it was designed in conjunction with waymo which also explains a few of their odd design decisions (no light in glovebox, no led headlights, comfier 2nd row seats, etc).
How would no glovebox light help waymo?
By keeping the cost down?
 

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We are also looking at buying a 2020 PacHy. We’ve been told by the local dealer that they have some ordered but production is SLOW and the fastest way to get one on the lot is out a customer name on it. There aren’t any others available anywhere close to us. It is frustrating to have to place an order before getting to test drive or see it in person. For all you current owners out there, would you buy one again? With the reliability issues and fire scares we’re reading about on this site plus the supply issues, we are having some doubts. Thanks for your feedback.
 

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We are also looking at buying a 2020 PacHy. We’ve been told by the local dealer that they have some ordered but production is SLOW and the fastest way to get one on the lot is out a customer name on it. There aren’t any others available anywhere close to us. It is frustrating to have to place an order before getting to test drive or see it in person. For all you current owners out there, would you buy one again? With the reliability issues and fire scares we’re reading about on this site plus the supply issues, we are having some doubts. Thanks for your feedback.
 

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We are also looking at buying a 2020 PacHy. We’ve been told by the local dealer that they have some ordered but production is SLOW and the fastest way to get one on the lot is out a customer name on it. There aren’t any others available anywhere close to us. It is frustrating to have to place an order before getting to test drive or see it in person. For all you current owners out there, would you buy one again? With the reliability issues and fire scares we’re reading about on this site plus the supply issues, we are having some doubts. Thanks for your feedback.
At least test drive a 2019, even if gasser. Hybrid will be the same only way better, as long as you don't overwhelmingly require 2nd row stow&go and towing.

And yes, would posilutely buy one again, and throw a wireless fire/CO2 alarm in the garage. (y)
 

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Discussion Starter #13
I contacted Chrysler this week. They said there are no known delays in delivery of factory order hybrids and that the lead time is 7-12 weeks.
 

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I contacted Chrysler this week. They said there are no known delays in delivery of factory order hybrids and that the lead time is 7-12 weeks.
Haha..., 7-12 weeks would be a dream. I am on week 16 and it hasn’t made any production progress in 45 days. Total halt since August. No answers from customer care. I was told it was escalated to corporate resources but it’s been several weeks with no answers other than they are looking into it. Uh-huh. Much like I am working on being a supermodel.
 

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Think what was meant was 7-12 weeks from beginning of production. At least, that’s what my local dealers told me: once I ordered and production began it would take 7-12 weeks. Now they’re saying 10-12, so clearly things are going more slowly. I think @Kmcneil got caught between model years. 16 weeks ago is June, when they had stopped manufacturing ‘19s but long before production of ‘20s began. They really ought to manufacture up until the minute they have to close the plant to prepare for the next model year. Stinks. I was in the same boat. Waited until mid-September to order and hoping I don’t run into the same delays you’ve faced!
 

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I think it’s possible being caught between model years contributed to initial delay, but it has little bearing on why the vehicle got all the way to “paint” and then stopped all progress for 45 day’s.
Note, I was told the timeframe was from order NOT from the time production begins.
Also googling suggests FCA has had ongoing issues with the Windsor Plant regarding ending/reinstating/ending/extending 3rd shift Union workers. News on Aug 15 suggest 3rd shift reinstated following large fleet order. Suspect that large fleet order (Wemo?) is taking priority. If it’s a big enough fleet order to change Union shifts, guessing it’s big enough for FCA to not care about my one off order.
 

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I seem to remember 2019 hybrids started showing up on dealer lots in late Oct/early Nov. I'm sure others on here can verify that or not. I tried poking around last year's New Member Introductions to get a better idea of the timeframe but there's only relative posting dates (ie "8 months ago") so I gave up.

Anyway I think part of the problem is we now have visibility into the manufacturing process, but who knows how accurate that visibility is. It's kinda like tracking a fedex package and watching it go halfway across the country when it just needed to go across town, but it still got delivered in 2 days.... it's like that only completely different. :unsure:
 

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I just received the following response to my inquiry on timing of delivery for a vehicle ordered in June.
"Due to a supplier parts shortage, FCA is managing production of the Chrysler Pacifica Hybrid until the issue can be resolved. We apologize for any inconvenience this may cause our customers and are working with the supplier to address this issue as quickly as possible."
 

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No specification of which part is missing?
 
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