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We're seeing "Remote is locked out while in rear media" often when starting the car, without any way to fix it. Any idea what it means and how to resolve the issue?
 

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Option in front Uconnect theater allows for locking out the rear remotes.
 

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I have the same issue and the reply you got is not accurate. The issue is the lack of ability to control the Uconnect theater from the front. This error locks out the front controls including the option to play, listen in, anything really.
 

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I have the same issue and the reply you got is not accurate. The issue is the lack of ability to control the Uconnect theater from the front. This error locks out the front controls including the option to play, listen in, anything really. I’d love to know how to fix this as it keeps happening and I’ve had my van for a month.
 

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Have a 2019 Pacifica touring plus for 8 months and recent the same issue all the same as others except the rear screens are black as well and not operational. Called tech support while in van, Uconnect assist had me hold the steering wheel phone red and green buttons for 30 seconds while on park. Then Open my door for 30 seconds theN restart the car. Very odd but steps but still no uconnect theatre in front of back.
 

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I had the same issues within two weeks after buying my new 2020. Very little on the internet, but I read an articles about trying to pull the fuses. I pulled both fuses that had to do with the radio and Uconnect for about two minutes. This corrected the issue for me.

This reboots your entire radio system. I lost preference settings, but did not loose any radio presets. I also lost my controls menu with surround cameras for about a few hours but it all came back when I rebooted. I thought I lost my apple car play in this process but it was just a menu setting that had to be restored. Hope this helps.
 

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We're seeing "Remote is locked out while in rear media" often when starting the car, without any way to fix it. Any idea what it means and how to resolve the issue?
That message always appeared on my screen for months, but didn't seem to affect anything. (I don't see much point in using a remote while I'm driving...)
Finally I flipped up the rear screens and turned them off manually, as I recall, and I stopped getting the message.
 

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I'd assumed that was what it was supposed to do, maybe so the kids' remote wouldn't change my front display, but I don't have kids and my dogs don't seem interested in using the rear screens, so I just turned them both off.
When I WAS getting that message, I finally noticed that one of the rear screens was turned on, even though folded down.
 

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I just purchased a 2020 Pacifica yesterday and am having this problem. Anyone have any luck resolving this issue?
Hi,
we picked up our 2020 hybrid yesterday and had the same issue. I turned off the 2 screens (used power button and closed them) and turned them back on. I started wireless streaming from screen 1 with my phone and after that I was able to control everything from the front console. Didn't face the issue rest of the day. Will check in an hour and report if the problem reoccurs.
 

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Thanks for letting me know! I was fiddling with things earlier, and after having the car off for a bit, I went to media, then pressed on map (so the map shows up in the middle of the media window). After this, I was able to select uconnect and things worked. If it happens again, I'll try both my and your methods to see which works.

Thanks again
 

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Hi,
we picked up our 2020 hybrid yesterday and had the same issue. I turned off the 2 screens (used power button and closed them) and turned them back on. I started wireless streaming from screen 1 with my phone and after that I was able to control everything from the front console. Didn't face the issue rest of the day. Will check in an hour and report if the problem reoccurs.
Posting an update: Once again the problem surfaced and none of the methods worked. I completed my trip turned off the car and then it started working again with my method of starting from a seat back screen instead of the front console. Weird
 

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I just purchased a 2020 Pacifica yesterday and am having this problem. Anyone have any luck resolving this issue?
Posting an update: Once again the problem surfaced and none of the methods worked. I completed my trip turned off the car and then it started working again with my method of starting from a seat back screen instead of the front console. Weird
Hello Brookssw and 20pachy,
We are certainly sorry to hear about your recent concerns. If you are interested in getting connected with a Specialist to provide additional assistance regarding this manner, please reach out to us privately.
Laura
ChryslerCares
 

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I had the same issue. Watched a clip on YouTube about holding in the volume button (left) and tuner button (right) in for 10 seconds.

Annoyingly, this appeared to only turn off the power as the volume button is also the power button for the screen.

however, after turning back on I had full functionality again and could control (listen in) from the front.

hope this helps. None of the other answers on here were that great so I thought I would share what worked for me.
 
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