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Hello Brookssw and 20pachy,
We are certainly sorry to hear about your recent concerns. If you are interested in getting connected with a Specialist to provide additional assistance regarding this manner, please reach out to us privately.
Laura
ChryslerCares
@ChryslerCares
I have been on another forum and there are several people there that are having this same "Remote is locked out while in rear media" for the front screen. This keeps us from selecting "Listen In" for our kids to hear their movies. How do we contact your "Specialist"?
 

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I had the same issue. Watched a clip on YouTube about holding in the volume button (left) and tuner button (right) in for 10 seconds.

Annoyingly, this appeared to only turn off the power as the volume button is also the power button for the screen.

however, after turning back on I had full functionality again and could control (listen in) from the front.

hope this helps. None of the other answers on here were that great so I thought I would share what worked for me.
Let us know if the problem resurfaces for you. Since this is an intermittent problem, I tried that and two days later the problem came back.
 

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Hello Brookssw and 20pachy,
We are certainly sorry to hear about your recent concerns. If you are interested in getting connected with a Specialist to provide additional assistance regarding this manner, please reach out to us privately.
Laura
ChryslerCares
@ChryslerCares
How do we contact your "Specialist"? Several people are having this same issue in other forums too.
 

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@ChryslerCares
How do we contact your "Specialist"? Several people are having this same issue in other forums too.
Hello ankhson,
We are certainly sorry to hear you are having similar concerns. If you are interested in getting connected with a Specialist, please reach to us privately. If you could please also provide me with the link of the other forum you are aware of as well we would greatly appreciate it. If you are unaware how to send us a private message, please click on our avatar and "message" and you will be able to do so.
Laura
ChryslerCares
 

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Hello ankhson,
We are certainly sorry to hear you are having similar concerns. If you are interested in getting connected with a Specialist, please reach to us privately. If you could please also provide me with the link of the other forum you are aware of as well we would greatly appreciate it. If you are unaware how to send us a private message, please click on our avatar and "message" and you will be able to do so.
Laura
ChryslerCares
Thank you. I sent you a message.
 

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Just to add to the list. I have seen this message at times as well. No rhyme or reason that I can determine. 2020 Limited
 

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I too have a 2020 pacifica with the same theatre message. I contacted chrystler care who said I needed to take my car into the dealership. Well they have had it for one week today and apparently still not fixed. Have to say for a brand new vehicle I'm not very happy. Yes, chrystler has provided me with a rental which I'm grateful for, but I want my vehicle back.
 

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I too have a 2020 pacifica with the same theatre message. I contacted chrystler care who said I needed to take my car into the dealership. Well they have had it for one week today and apparently still not fixed. Have to say for a brand new vehicle I'm not very happy. Yes, chrystler has provided me with a rental which I'm grateful for, but I want my vehicle back.
Denise,

We regret to hear of this happening! If you'd like us to connect you with a case specialist for additional assistance, feel free to follow up with us privately.

Alex
Chrysler Cares
 

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Add me to the list I hope this doesn’t take as long though mine goes to the dealer tomorrow under 3000 miles on it. Leaving for family vacation for 10 days next Thurs. If it does I’ll be doing more night driving I guess while the kids are sleeping.
 

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Have a 2019 pachy. For 6months 10k km no issuse other then random rear camera would not shut off while driving. Received recall notice for thus said issue. Since recall software update v.93 the rear remote locked has happened almost daily. Recall was done 2 weeks ago, randomly happens and while in "listen in" boots out into radio and have to go to theatre mode and hit listen in again.
Hopes this helps Chrysler care.
 

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Add me to the list I hope this doesn’t take as long though mine goes to the dealer tomorrow under 3000 miles on it. Leaving for family vacation for 10 days next Thurs. If it does I’ll be doing more night driving I guess while the kids are sleeping.
Hi StrifeJester,

We certainly regret to hear of this happening! Was your dealer able to alleviate your concerns when they diagnosed your vehicle? Please feel free to follow up with us privately should you want to discuss this further.

Alex
Chrysler Cares
 

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Have a 2019 pachy. For 6months 10k km no issuse other then random rear camera would not shut off while driving. Received recall notice for thus said issue. Since recall software update v.93 the rear remote locked has happened almost daily. Recall was done 2 weeks ago, randomly happens and while in "listen in" boots out into radio and have to go to theatre mode and hit listen in again.
Hopes this helps Chrysler care.
Hi mowman24,

We appreciate you providing more details! We are currently looking into this. However, as we are authorized to assist customers from the United States here, we do recommend contacting Customer Care in your region at 800-465-200 for further assistance. We certainly apologize for any inconvenience this may have caused.

Alex
Chrysler Cares
 

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Hi mowman24,

We appreciate you providing more details! We are currently looking into this. However, as we are authorized to assist customers from the United States here, we do recommend contacting Customer Care in your region at 800-465-200 for further assistance. We certainly apologize for any inconvenience this may have caused.

Alex
Chrysler Cares
@ChryslerCares plenty of American forum members (including me) experiencing this too. Please post with news once you have it. One person here has said that replacing a computer board under warranty fixed the issue. If there’s an easier (and less expensive for Chrysler) fix, please post here and be showered with praise by forum members and FCA corporate finance!
 

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@ChryslerCares plenty of American forum members (including me) experiencing this too. Please post with news once you have it. One person here has said that replacing a computer board under warranty fixed the issue. If there’s an easier (and less expensive for Chrysler) fix, please post here and be showered with praise by forum members and FCA corporate finance!
Hi pleckerling,

Thank you for following up. Please note that we have passed this information along and the proper teams are working toward a solution. Once we get feedback from our Brand teams, we will be sure to follow up with you here! In the meantime, please feel free to follow up via private message as we would be glad to connect you with a case specialist for additional assistance.

Alex
Chrysler Cares
 

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Hi pleckerling,

Thank you for following up. Please note that we have passed this information along and the proper teams are working toward a solution. Once we get feedback from our Brand teams, we will be sure to follow up with you here! In the meantime, please feel free to follow up via private message as we would be glad to connect you with a case specialist for additional assistance.

Alex
Chrysler Cares
Many thanks, Alex. I hopefully await any feedback the team can provide to Pacifica owners on the forum and elsewhere!
 

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Had this issue myself. I think it began with opening both screens prior to the car starting then putting the DVD in and starting it from the rear screens. After that, if I tried to select UConnect Theater (from the front console) I was locked out.

Turning the car on an off did nothing nor taking the DVD out nor opening and closing the screens. The final thing I did was to manually go into both rear screens, select "restore to factory settings", manually powering both down and then completely closing them. After that I was able to gain control back as the driver, initiate the DVD then open the rear screens. Back to normal.

For everyone else, what does the "private message" to case specialist lead to other than a recommendation to take the car to the dealer?

Thanks a bunch,

GPW
 

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Have a 2019 Pacifica touring plus for 8 months and recent the same issue all the same as others except the rear screens are black as well and not operational. Called tech support while in van, Uconnect assist had me hold the steering wheel phone red and green buttons for 30 seconds while on park. Then Open my door for 30 seconds theN restart the car. Very odd but steps but still no uconnect theatre in front of back.
I tried this on my 2020 (bought in Jan 2020) and it fixed it.
 
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