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Hello Brookssw and 20pachy,
We are certainly sorry to hear about your recent concerns. If you are interested in getting connected with a Specialist to provide additional assistance regarding this manner, please reach out to us privately.
Laura
ChryslerCares
@ChryslerCares
I have been on another forum and there are several people there that are having this same "Remote is locked out while in rear media" for the front screen. This keeps us from selecting "Listen In" for our kids to hear their movies. How do we contact your "Specialist"?
 

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I had the same issue. Watched a clip on YouTube about holding in the volume button (left) and tuner button (right) in for 10 seconds.

Annoyingly, this appeared to only turn off the power as the volume button is also the power button for the screen.

however, after turning back on I had full functionality again and could control (listen in) from the front.

hope this helps. None of the other answers on here were that great so I thought I would share what worked for me.
Let us know if the problem resurfaces for you. Since this is an intermittent problem, I tried that and two days later the problem came back.
 

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Hello Brookssw and 20pachy,
We are certainly sorry to hear about your recent concerns. If you are interested in getting connected with a Specialist to provide additional assistance regarding this manner, please reach out to us privately.
Laura
ChryslerCares
@ChryslerCares
How do we contact your "Specialist"? Several people are having this same issue in other forums too.
 

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@ChryslerCares
How do we contact your "Specialist"? Several people are having this same issue in other forums too.
Hello ankhson,
We are certainly sorry to hear you are having similar concerns. If you are interested in getting connected with a Specialist, please reach to us privately. If you could please also provide me with the link of the other forum you are aware of as well we would greatly appreciate it. If you are unaware how to send us a private message, please click on our avatar and "message" and you will be able to do so.
Laura
ChryslerCares
 

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Hello ankhson,
We are certainly sorry to hear you are having similar concerns. If you are interested in getting connected with a Specialist, please reach to us privately. If you could please also provide me with the link of the other forum you are aware of as well we would greatly appreciate it. If you are unaware how to send us a private message, please click on our avatar and "message" and you will be able to do so.
Laura
ChryslerCares
Thank you. I sent you a message.
 

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Just to add to the list. I have seen this message at times as well. No rhyme or reason that I can determine. 2020 Limited
 

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I too have a 2020 pacifica with the same theatre message. I contacted chrystler care who said I needed to take my car into the dealership. Well they have had it for one week today and apparently still not fixed. Have to say for a brand new vehicle I'm not very happy. Yes, chrystler has provided me with a rental which I'm grateful for, but I want my vehicle back.
 

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I too have a 2020 pacifica with the same theatre message. I contacted chrystler care who said I needed to take my car into the dealership. Well they have had it for one week today and apparently still not fixed. Have to say for a brand new vehicle I'm not very happy. Yes, chrystler has provided me with a rental which I'm grateful for, but I want my vehicle back.
Denise,

We regret to hear of this happening! If you'd like us to connect you with a case specialist for additional assistance, feel free to follow up with us privately.

Alex
Chrysler Cares
 

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Add me to the list I hope this doesn’t take as long though mine goes to the dealer tomorrow under 3000 miles on it. Leaving for family vacation for 10 days next Thurs. If it does I’ll be doing more night driving I guess while the kids are sleeping.
 

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Have a 2019 pachy. For 6months 10k km no issuse other then random rear camera would not shut off while driving. Received recall notice for thus said issue. Since recall software update v.93 the rear remote locked has happened almost daily. Recall was done 2 weeks ago, randomly happens and while in "listen in" boots out into radio and have to go to theatre mode and hit listen in again.
Hopes this helps Chrysler care.
 

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Add me to the list I hope this doesn’t take as long though mine goes to the dealer tomorrow under 3000 miles on it. Leaving for family vacation for 10 days next Thurs. If it does I’ll be doing more night driving I guess while the kids are sleeping.
Hi StrifeJester,

We certainly regret to hear of this happening! Was your dealer able to alleviate your concerns when they diagnosed your vehicle? Please feel free to follow up with us privately should you want to discuss this further.

Alex
Chrysler Cares
 

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Have a 2019 pachy. For 6months 10k km no issuse other then random rear camera would not shut off while driving. Received recall notice for thus said issue. Since recall software update v.93 the rear remote locked has happened almost daily. Recall was done 2 weeks ago, randomly happens and while in "listen in" boots out into radio and have to go to theatre mode and hit listen in again.
Hopes this helps Chrysler care.
Hi mowman24,

We appreciate you providing more details! We are currently looking into this. However, as we are authorized to assist customers from the United States here, we do recommend contacting Customer Care in your region at 800-465-200 for further assistance. We certainly apologize for any inconvenience this may have caused.

Alex
Chrysler Cares
 
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