@ChryslerCaresHello Brookssw and 20pachy,
We are certainly sorry to hear about your recent concerns. If you are interested in getting connected with a Specialist to provide additional assistance regarding this manner, please reach out to us privately.
I have been on another forum and there are several people there that are having this same "Remote is locked out while in rear media" for the front screen. This keeps us from selecting "Listen In" for our kids to hear their movies. How do we contact your "Specialist"?