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I tried this on my 2020 (bought in Jan 2020) and it fixed it.
Did it ever come back?
I too have a 2020 pacifica with the same theatre message. I contacted chrystler care who said I needed to take my car into the dealership. Well they have had it for one week today and apparently still not fixed. Have to say for a brand new vehicle I'm not very happy. Yes, chrystler has provided me with a rental which I'm grateful for, but I want my vehicle back.
Has it been fixed? I am taking my 2020 Hybrid Limited with 900 miles to the dealer next week and am just curious what the dealer did to fix the issue.
 

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Hi pleckerling,

Thank you for following up. Please note that we have passed this information along and the proper teams are working toward a solution. Once we get feedback from our Brand teams, we will be sure to follow up with you here! In the meantime, please feel free to follow up via private message as we would be glad to connect you with a case specialist for additional assistance.

Alex
Chrysler Cares
Any feedback on this, Alex? As widespread as the issue is, a post here is probably the most efficient way to get the word out about a fix.
 
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