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I am frequently receiving the dreaded "remote is locked out while in rear media" error. I control the media that my kids watch from the front because they're too little to do it from the back. Additionally, I noticed today that when I'm getting the remote is locked out while in rear media message their screens are black and displaying a remote and screen is locked out message as well. I recently was at the dealership and received the latest update to the uconnect system due to crashing issues.
 

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2018 Chrysler Pacifica Touring L
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I am frequently receiving the dreaded "remote is locked out while in rear media" error. I control the media that my kids watch from the front because they're too little to do it from the back. Additionally, I noticed today that when I'm getting the remote is locked out while in rear media message their screens are black and displaying a remote and screen is locked out message as well. I recently was at the dealership and received the latest update to the uconnect system due to crashing issues.
The video routing module will either need a software update or need to be replaced altogether. You can try temporarily pulling fuse F55 for a minute or so to reset it. If that doesn't work you'll need to go to the dealership to get it fixed.
 
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