I just purchased the exact same van this week in the Atlanta, GA market and mine came with carpeted floor mats for sure in the front and the 2nd row. They do not include the 3rd row. As soon as I got home I ordered WeatherTech Floor liner mats all around. Note that if you order these WT mats, you will need to order for a 2020 Hybrid Limited as they haven't updated their site for 2021 yet, but the mat configuration is the same. Your dealer tried to pull a fast one on you I think, but it doesn't matter because you really want the WT product anyway!
UPDATE: As Turtlestar7 confirmed, I was wrong and the front mats for a 2020 limited will not fit the 2021 as he stated. I was going off information from the dealer on OEM mats and assumed it would apply to WT, but since their configuration is so much more precise, they don't fit for the front mats. It's my belief that WT will quickly come out with the correct front mats for the 2021 very soon. I'll call them Monday to request it.
UPDATE: As Turtlestar7 confirmed, I was wrong and the front mats for a 2020 limited will not fit the 2021 as he stated. I was going off information from the dealer on OEM mats and assumed it would apply to WT, but since their configuration is so much more precise, they don't fit for the front mats. It's my belief that WT will quickly come out with the correct front mats for the 2021 very soon. I'll call them Monday to request it.