Thanks for the post. I just submit my complaint to the NHTSA today as this happened to my wife last week. I had to meet up and transfer our 4 small children from one van to another on the side of a busy interstate. I'll keep this post updated once we get our van back from the dealership. Unfortunately for her, I'll be driving the Pacifica for the foreseeable future as I now have more confidence in our 2012 Town and Country.
2021 Pacifica Limited Hybrid Stalls While Driving - Serious Safety Concern
2
I purchased a pre-owned 2021 Pacifica Hybrid Limited on November 4th 2021. The same day after driving it off the lot, the vehicle stalled (essentially loses power) while driving at a high rate of speed on the highway. I see this has been reported by several people with at least 4 NHTSA IDs filed with the exact same issue. This is a serious safety concern so wanted to get feedback from others on what they did to get Chrysler and/or their dealership to resolve the issue. Currently our Pacifica is at the dealership and they're trying to figure it out. They have stated "we can't replicate the issue" and "we can't get any error codes".
Symptom: While driving at a high rate of speed (65MPH, 60MPH, 50MPH, 70MPH), van loses power and gas pedal will not work. Van is on <1% battery and running off gasoline power. After coasting to a stop on the side of the road, a message pops up that says "Service Charging System" and the check engine light comes on. Then it says "Shift to P to Start". Check engine light is on.
Frequency: Happened 4 out of 5 days before taking to the dealer
Workaround: Shifting to P to start (starting like you would normally start the car) does not start the vehicle. We have been able to figure out a workaround to get it to start however. If you push the start button without your foot on the brake so it is in the "accessory" power mode, then put your foot on the brake, then push the start button again, it starts. The check engine light stays on for a period of time (less than 24hrs) after each event, but then goes off.
Any guidance from others on how they were able to resolve this would be most helpful. Someone is going to get seriously injured or killed if this known issue doesn't get resolved.
www.nhtsa.gov
NHTSA ID Number: 11439920
NHTSA ID Number: 11432866
NHTSA ID Number: 11430933
NHTSA ID Number: 11418815
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Symptom: While driving at a high rate of speed (65MPH, 60MPH, 50MPH, 70MPH), van loses power and gas pedal will not work. Van is on <1% battery and running off gasoline power. After coasting to a stop on the side of the road, a message pops up that says "Service Charging System" and the check engine light comes on. Then it says "Shift to P to Start". Check engine light is on.
Frequency: Happened 4 out of 5 days before taking to the dealer
Workaround: Shifting to P to start (starting like you would normally start the car) does not start the vehicle. We have been able to figure out a workaround to get it to start however. If you push the start button without your foot on the brake so it is in the "accessory" power mode, then put your foot on the brake, then push the start button again, it starts. The check engine light stays on for a period of time (less than 24hrs) after each event, but then goes off.
Any guidance from others on how they were able to resolve this would be most helpful. Someone is going to get seriously injured or killed if this known issue doesn't get resolved.
2021 CHRYSLER PACIFICA VAN FWD | NHTSA
NHTSA ID Number: 11432866
NHTSA ID Number: 11430933
NHTSA ID Number: 11418815
1 - 20 of 34 Posts
This is very dangerous and there have been way more than 4 owners experiencing the issue. There are videos on youtube as well. Unfortunately only 4 people have reported the issue to the NHTSA and unless more people do so, Chrysler is unlikely to fix this. Have you reported this to NHTSA yet?I purchased a pre-owned 2021 Pacifica Hybrid Limited on November 4th 2021. The same day after driving it off the lot, the vehicle stalled (essentially loses power) while driving at a high rate of speed on the highway. I see this has been reported by several people with at least 4 NHTSA IDs filed with the exact same issue. This is a serious safety concern so wanted to get feedback from others on what they did to get Chrysler and/or their dealership to resolve the issue. Currently our Pacifica is at the dealership and they're trying to figure it out. They have stated "we can't replicate the issue" and "we can't get any error codes".
Symptom: While driving at a high rate of speed (65MPH, 60MPH, 50MPH, 70MPH), van loses power and gas pedal will not work. Van is on <1% battery and running off gasoline power. After coasting to a stop on the side of the road, a message pops up that says "Service Charging System" and the check engine light comes on. Then it says "Shift to P to Start". Check engine light is on.
Frequency: Happened 4 out of 5 days before taking to the dealer
Workaround: Shifting to P to start (starting like you would normally start the car) does not start the vehicle. We have been able to figure out a workaround to get it to start however. If you push the start button without your foot on the brake so it is in the "accessory" power mode, then put your foot on the brake, then push the start button again, it starts. The check engine light stays on for a period of time (less than 24hrs) after each event, but then goes off.
Any guidance from others on how they were able to resolve this would be most helpful. Someone is going to get seriously injured or killed if this known issue doesn't get resolved.
NHTSA ID Number: 114399202021 CHRYSLER PACIFICA VAN FWD | NHTSA
NHTSA ID Number: 11432866
NHTSA ID Number: 11430933
NHTSA ID Number: 11418815
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I purchased a pre-owned 2021 Pacifica Hybrid Limited on November 4th 2021. The same day after driving it off the lot, the vehicle stalled (essentially loses power) while driving at a high rate of speed on the highway. I see this has been reported by several people with at least 4 NHTSA IDs filed with the exact same issue. This is a serious safety concern so wanted to get feedback from others on what they did to get Chrysler and/or their dealership to resolve the issue. Currently our Pacifica is at the dealership and they're trying to figure it out. They have stated "we can't replicate the issue" and "we can't get any error codes".
Symptom: While driving at a high rate of speed (65MPH, 60MPH, 50MPH, 70MPH), van loses power and gas pedal will not work. Van is on <1% battery and running off gasoline power. After coasting to a stop on the side of the road, a message pops up that says "Service Charging System" and the check engine light comes on. Then it says "Shift to P to Start". Check engine light is on.
Frequency: Happened 4 out of 5 days before taking to the dealer
Workaround: Shifting to P to start (starting like you would normally start the car) does not start the vehicle. We have been able to figure out a workaround to get it to start however. If you push the start button without your foot on the brake so it is in the "accessory" power mode, then put your foot on the brake, then push the start button again, it starts. The check engine light stays on for a period of time (less than 24hrs) after each event, but then goes off.
Any guidance from others on how they were able to resolve this would be most helpful. Someone is going to get seriously injured or killed if this known issue doesn't get resolved.
NHTSA ID Number: 114399202021 CHRYSLER PACIFICA VAN FWD | NHTSA
NHTSA ID Number: 11432866
NHTSA ID Number: 11430933
NHTSA ID Number: 11418815
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Hi @21PacificaHY_NCN and @JoeyRindone,
We're sorry to hear you're experiencing this concern and understand your frustrations. If you'd each like to send us a PM, we'd be happy to provide additional assistance alongside your dealers to get this resolved.
Sarah
Chrysler Cares
![Karolski [PL]](/d2/avatars/s/79/79518.jpg?1623136107){kind=avatar}
I purchased a pre-owned 2021 Pacifica Hybrid Limited on November 4th 2021. The same day after driving it off the lot, the vehicle stalled (essentially loses power) while driving at a high rate of speed on the highway. I see this has been reported by several people with at least 4 NHTSA IDs filed with the exact same issue. This is a serious safety concern so wanted to get feedback from others on what they did to get Chrysler and/or their dealership to resolve the issue. Currently our Pacifica is at the dealership and they're trying to figure it out. They have stated "we can't replicate the issue" and "we can't get any error codes".
Symptom: While driving at a high rate of speed (65MPH, 60MPH, 50MPH, 70MPH), van loses power and gas pedal will not work. Van is on <1% battery and running off gasoline power. After coasting to a stop on the side of the road, a message pops up that says "Service Charging System" and the check engine light comes on. Then it says "Shift to P to Start". Check engine light is on.
Frequency: Happened 4 out of 5 days before taking to the dealer
Workaround: Shifting to P to start (starting like you would normally start the car) does not start the vehicle. We have been able to figure out a workaround to get it to start however. If you push the start button without your foot on the brake so it is in the "accessory" power mode, then put your foot on the brake, then push the start button again, it starts. The check engine light stays on for a period of time (less than 24hrs) after each event, but then goes off.
Any guidance from others on how they were able to resolve this would be most helpful. Someone is going to get seriously injured or killed if this known issue doesn't get resolved.
NHTSA ID Number: 114399202021 CHRYSLER PACIFICA VAN FWD | NHTSA
NHTSA ID Number: 11432866
NHTSA ID Number: 11430933
NHTSA ID Number: 11418815
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we experienced the same thing twice. once on the highway @ 70 mph and the other in the city. both dangerous situations.I purchased a pre-owned 2021 Pacifica Hybrid Limited on November 4th 2021. The same day after driving it off the lot, the vehicle stalled (essentially loses power) while driving at a high rate of speed on the highway. I see this has been reported by several people with at least 4 NHTSA IDs filed with the exact same issue. This is a serious safety concern so wanted to get feedback from others on what they did to get Chrysler and/or their dealership to resolve the issue. Currently our Pacifica is at the dealership and they're trying to figure it out. They have stated "we can't replicate the issue" and "we can't get any error codes".
Symptom: While driving at a high rate of speed (65MPH, 60MPH, 50MPH, 70MPH), van loses power and gas pedal will not work. Van is on <1% battery and running off gasoline power. After coasting to a stop on the side of the road, a message pops up that says "Service Charging System" and the check engine light comes on. Then it says "Shift to P to Start". Check engine light is on.
Frequency: Happened 4 out of 5 days before taking to the dealer
Workaround: Shifting to P to start (starting like you would normally start the car) does not start the vehicle. We have been able to figure out a workaround to get it to start however. If you push the start button without your foot on the brake so it is in the "accessory" power mode, then put your foot on the brake, then push the start button again, it starts. The check engine light stays on for a period of time (less than 24hrs) after each event, but then goes off.
Any guidance from others on how they were able to resolve this would be most helpful. Someone is going to get seriously injured or killed if this known issue doesn't get resolved.
NHTSA ID Number: 114399202021 CHRYSLER PACIFICA VAN FWD | NHTSA
NHTSA ID Number: 11432866
NHTSA ID Number: 11430933
NHTSA ID Number: 11418815
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thank you for posting. We already took to dealer and they said they fixed it and clearly did not as it happened again.
we have since reported to NHTSA and will call Chrysler MOPAR on Monday.
-Rick
1 - 20 of 34 Posts
