2021 Pacifica Rear Entertainment System Bug?

We have a had a 2021 Pacifica since November but not used the entertainment system as our kid was rear facing until 2 weeks ago. Have tried using it on long car rides and sometimes the rear seat controls show up on the dash and sometimes they do not. I probably have to do a hard reset every 2 times we use the system. I know it's under warranty but have a feeling this is one of those things where it's "well the hard reset fixes is so NBD," but feels like a big glitch to have to do this so often. Anyone else deal with this?