2022 pac Hybrid Pinnacle charging issue.

786 Views 6 Replies 3 Participants Last post by lacompas, 4 mo ago

kwin.vu

so i have my van for about 1500 miles now. with about 1000 of which is on battery. gone thru three evse( stock evse 110v15amp, one cheap mobile 240v32 amp and a more expensive smart 240v40amp evse station) my issue is that once the van has completely charged(with the 240v evse), the evse keep cycling on and off trying to charge the vehicle again. i could hear the relay in the evse switching on and of as well as the vehicle charging system switching on and off. with the van try to repeat the charging cycle once with battery is full, it keep sending notifications to our phone saying the van has completed charging and started charging over and over. but when i use the stock mopor 110v evse or charging station at the mall(volta charger), the system turns off and stay off once the van completed charging. i've switch out two 240v evse at home but still run into the same problem. have anyone run into this issue or have any recommendation for a solution?

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lacompas

· #2 · 5 mo ago (Edited)

I have this exact problem with our 2022 that was built this December. This must be a known issue, my 2018 did not do this. @ChryslerCares please have your engineering look at this, I could not have explained the problem better than the original post.

From what I can see is this happens more often when:
1- The vehicle is plugged into a L2 evse
2- Put into Run without foot on the brake
3- Left in Run for 15 minutes
4- Then turned OFF and let to charge fully
All this while the evse stays plugged in. I have a SunCountry (Clipper creek) evse.

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lacompas

· #3 · 5 mo ago

@ChryslerCares my main concern is you hear the van's high voltage battery terminals clicking ON/OFF continuously during this process, adding extra cycles to them. Given the history with this type battery pack, I would escalate this behaviour to engineering. I have yet to see if this cycling stops before unplugging the vehicle.

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lacompas

· #4 · 5 mo ago

It might be related to UConnect scheduling, even though I don't have any schedule set I see "Waiting for scheduling" flashing on screen when this happens.

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lacompas

· #6 · 5 mo ago

ChryslerCares said:
Greetings @kwin.vu and @lacompas!

Our team understands how frustrating the above charging concerns may be. Our team would like to assist alongside a recent dealer diagnosis to ensure your vehicle is operating as intended. Please send us a private message with your vehicle information to get started!

For @lacompas, our team primarily assists customers and vehicles based in the United States. For Canadian Customer Care, we advise reaching out via the following channels:

Discover Chrysler Canada | Chrysler Canada

FCA Canada Inc. - Chrysler Dodge Jeep Ram - Contact Us

Thank you and hope to connect shortly!
Hannah
Chrysler Cares

Thanks @ChryslerCares for looking into this. I haven't seen this issue happen on my last charge. Since the last occurrence I created new charge/conditioning schedules and made sure I enabled then disabled them. They are kept disabled, so I will see if that helps. Before I created the schedules, they we empty and clicking to enable them did nothing.

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lacompas

· #7 · 4 mo ago

kwin.vu said:
so i have my van for about 1500 miles now. with about 1000 of which is on battery. gone thru three evse( stock evse 110v15amp, one cheap mobile 240v32 amp and a more expensive smart 240v40amp evse station) my issue is that once the van has completely charged(with the 240v evse), the evse keep cycling on and off trying to charge the vehicle again. i could hear the relay in the evse switching on and of as well as the vehicle charging system switching on and off. with the van try to repeat the charging cycle once with battery is full, it keep sending notifications to our phone saying the van has completed charging and started charging over and over. but when i use the stock mopor 110v evse or charging station at the mall(volta charger), the system turns off and stay off once the van completed charging. i've switch out two 240v evse at home but still run into the same problem. have anyone run into this issue or have any recommendation for a solution?

View attachment 52195

I noticed that whenever it's plugged in L2 and fully charged, I get that "Plugged in and waiting for schedule..." screen in the cluster when I touch the driver door handle. I do not have schedules set.

Do other 2022's do this?
My 2018 did not do this unless it wasn't at 100% and was waiting for a schedule.

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