I've had this issue myself. format to fat32 and set video resolution to 720p solved mine. then ended up getting a new usb drive to address the slowness of loading times especially when getting accessed by both screens at same time.
Same issue. My USB drive worked perfectly in my Honda pilot but odd the chrysler infotainment system didn't recognize it. Would suck if all my vids need to be converted to 720p.Hey there, We just picked up a 2022 hybrid limited with theater package, but we are having usb issues. We had a 2017 pacifica with the theater package and we used our usb full of mp4 videos all the time. After buying this car we put that same usb into this car and it says no media detected. This car has 3 usbs up front: rear, 1, and 2. "Rear" doesn't even detect a usb is inserted, "1" detects the usb -- detects and plays mp3s -- but doesn't detect any mp4s, and the "2" port doesn't detect that any usb is detected.
I have read many many forum posts trying to find a solution, and even though our usb worked on our 2017 model, i've made new usbs with ntfs, fat32, different sizes of mp4s, different resolutions, etc. and nothing changes; no media detected.
Any idea what i can do to troubleshoot this?
Appreciate the help
I kinda wiggled the my samsung 128gb usb drive till the rear screen asked to format the drive. I selected to format the drive to be used in other applications. Then i reloaded the usb drive. Then it recognized my files. Hope this helpsSame issue. My USB drive worked perfectly in my Honda pilot but odd the chrysler infotainment system didn't recognize it. Would suck if all my vids need to be converted to 720p.
Try inserting USB drive very slowly and carefully. I know when I pushed tha USB drive all the way in, it didn't work. When I pushed it in about 80 - 90% of the way, it worked. The USB input slot seems very sensitive. Remember that it needs to be formatted by the Uconnect system. I was able to play MP4 files. The GUI interface is kinda klunky and it lists out all my MP4 files in alphabetic order. Especially if you have alot of files, its difficult to find videos you want to play.Checking in to see if anyone else has had luck with getting this to work. I picked up a 2022 Pacifica Hybrid Touring a few days ago and have yet to be able to get files recognized on the USB marked 'Rear'. I followed the various articles that have been posted with no luck:
Tried 2 USB sticks (32GB / 128GB).
Tried both fat32 and NTFS
Converted movies using Handbrakes to 720p (1280x720).
Files are under 2GB and saved as .mp4 (also tried .m4v)
No subfolders... just put the movies on the root.
When I plug in the 32gb drive that was formatted as Fat32, I can see the light on the USB turn on. When I go to the Uconnect Theater app and try to look at the movies on there, it just says 'Empty' and gives a Refresh button. I tried clicking Refresh, no luck.
I have also tried what @BroDude mentioned above. One of the screens recognized the USB and said it had to Format it to be used in other applications. Once it completed the format, I popped the USB drive and put it back in my PC to move the movies back to... but my Windows 11 PC didn't recognize the drive and it had to be formatted again.
I also confirmed that the Uconnect system didn't have any pending updates.
Hoping someone else may have the magic answer. I did order a couple more USB drives to try out, so we'll see.