I was having this pop up on my 2020 and I called sirius and had them delete my account and remove my radio from their system and it has not come back in a week so far. You have to be firm with them and tell them you feel its a safety issue. It was popping up over my navigation when stopped at lights so I had to dismiss it to see my next turn, the car should never be having pop ups if it is in drive or reverse. I threatened a case with the NTSB and a lawsuit to sirius because its causing distractions, especially the fullscreen weather alerts while actively moving that never go away on their own and force me to tap the little X to see my navigation. Why do we need weather alerts about upcoming storms the next day. Weather alerts for where you are going makes more sense.
2022 Pacifica "S" SiriusXM Trial message pop-up
Hello all, though I'd share my experience with trying to get rid of the "Welcome! Your trial subscription is now active! [Listen Now] [X]" pop up message.
Background: The Sirius radio comes from the factory already fully enabled. This is so the dealers can show off a functional radio while the car is on the lot. When they sell the car, SiriusXM receives a Retail Delivery Record notification that the car has been sold, and sends a code that puts the radio in "Trial" mode. (see: Everything You Need to Know - SiriusXM Dealer Portal).
Then the radio pops up a notification message inviting you to register for your trial. (and get your credit card so they can "for your convenience" convert it into a paid service in 4+ months). Then the screen goes away.
I did not do that.
I called SiriusXM and asked that they cancel my trial completely. Which they did. Erased it completely. When I turned on my radio the only sat channel was 0; which is the SiriusXM commercial loop. All the other channels were marked as "disabled." BUt the pop up stayed. Every time I turned on the car "Welcome! Your trial subscription is now active! [Listen Now] [X]"
So I reset the radio. No help.
I FACTORY reset the radio. No help.
I called the dealer. No help.
Because I completely canceled my trial service I received an email from SiriusXM, "Sorry to see you go, would you stay if we offered you a $5/month plan?" So, I just bought that. And now the pop up is gone.
I'll wait 6 months, then cancel the service and see if the **** pop up is gone for good.
But wait, didn't I get a 4+ month free trial? Yes, but when I canceled it, it seems Sirius web activation said my radio is now no longer eligible. (Never mind that's NOT what the pop up message said... lol)
Whatever.
Maybe I should have just registered for the trial, and then remembered to cancel the service. But I tried to fight the good fight and lost.
Anybody want to go in on a class action suit?
Background: The Sirius radio comes from the factory already fully enabled. This is so the dealers can show off a functional radio while the car is on the lot. When they sell the car, SiriusXM receives a Retail Delivery Record notification that the car has been sold, and sends a code that puts the radio in "Trial" mode. (see: Everything You Need to Know - SiriusXM Dealer Portal).
Then the radio pops up a notification message inviting you to register for your trial. (and get your credit card so they can "for your convenience" convert it into a paid service in 4+ months). Then the screen goes away.
I did not do that.
I called SiriusXM and asked that they cancel my trial completely. Which they did. Erased it completely. When I turned on my radio the only sat channel was 0; which is the SiriusXM commercial loop. All the other channels were marked as "disabled." BUt the pop up stayed. Every time I turned on the car "Welcome! Your trial subscription is now active! [Listen Now] [X]"
So I reset the radio. No help.
I FACTORY reset the radio. No help.
I called the dealer. No help.
Because I completely canceled my trial service I received an email from SiriusXM, "Sorry to see you go, would you stay if we offered you a $5/month plan?" So, I just bought that. And now the pop up is gone.
I'll wait 6 months, then cancel the service and see if the **** pop up is gone for good.
But wait, didn't I get a 4+ month free trial? Yes, but when I canceled it, it seems Sirius web activation said my radio is now no longer eligible. (Never mind that's NOT what the pop up message said... lol)
Whatever.
Maybe I should have just registered for the trial, and then remembered to cancel the service. But I tried to fight the good fight and lost.
Anybody want to go in on a class action suit?
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