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2017 Pacifica Touring L (9/2016 Build)
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So, has anyone had their problem permanently fixed, either through the Starcase number or other means? Seems like all fixes are temporary and/or DIY.
I haven't noticed the smell returning after the dealer did a Starcase fix on it over a year ago. I now have around 49,000 miles on the van.
Check post #38 in this thread. Star Case S1624000008 was given to me by @ChryslerCares.
Mopar Part number 5170022AB (cleaner) was used to clean the evap coil by the service department. This was fixed under warranty at about 25,000 miles in July 2018.
 

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Any idea how this is injected onto the evaporator coil? Online photo does not look like it is a spray.
 

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Any idea how this is injected onto the evaporator coil? Online photo does not look like it is a spray.
I don't know how the evaporator coil cleaning was done. I got a Starcase number from @ChryslerCares and the dealer's service department did it. I just copied info from the paperwork in case it would assist anyone out of warranty. (see Post 81)
 

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Hello everyone,

Just to chime in, there is a Star Case for the 2017 models and relates to the odor smell you're referring to. If you'd like to work with the dealership, feel free to send us a direct message and reference this message. We'd be glad to get this process started.

Jasmine
Chrysler Social Care Specialist
good afternoon, I drive a 2019 Pacifica and smell the same thing coming out of the a.c. Vent. It is terrible and so unfortunate as this is a phenomenal van. My wife and I are both military and travel a ton with our 3 children please help!!!
 

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good afternoon, I drive a 2019 Pacifica and smell the same thing coming out of the a.c. Vent. It is terrible and so unfortunate as this is a phenomenal van. My wife and I are both military and travel a ton with our 3 children please help!!!
If you haven't heard from @ChryslerCares yet click on their name and send a private message.
 

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Has anyone been to a dealership recently for this issue and did you have luck referencing the star case? If you were out of warranty, would you share an estimated cost for the fix or is this covered by the dealer? It seems like many buyers posted about these issues and it would seem that it's a flaw with the model.
 

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Hello everyone,

Just to chime in, there is a Star Case for the 2017 models and relates to the odor smell you're referring to. If you'd like to work with the dealership, feel free to send us a direct message and reference this message. We'd be glad to get this process started.

Jasmine
Chrysler Social Care Specialist
Hi Jasmine,
We, too have this moldy odor. How should we proceed? We have a 2018 Touring L.
thanks, sld22
 

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I have a 2018 limited pacifica, also experiencing the same problem. VIN is removed by moderator. Can I also be signed up for the starcase? Thanks!
 

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I have a 2018 limited pacifica, also experiencing the same problem. VIN is removed by moderator. Can I also be signed up for the starcase? Thanks!
Print paperwork from the forum (see post 81 for my Starcase number in case it helps) to take with you to the dealer when you are going to get it worked on. The dealer can then use that information to get the repair done and hopefully not tell you "that's normal". If the dealer has a difficult time accomplishing a repair then it might help to get Chrysler involved by personal messaging @ChryslerCares or by calling an FCA phone number.
 

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I have the same oder issues with my 2018 hybrid limited (purchased it new in September 2019). I only put ~5000 miles on it. The dealer says I have to pay $150 for this service. I have called Chrysler customer care and they say it is a maintenance item and my car does not qualify as I purchased it 13 months ago. I have sent a private message to @ChryslerCares yesterday but I did not hear from them yet. I do not want to pay $150 every 5k miles. Any suggestions on what to do?
 

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2018 Chr. Pac. Limited PHEV
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DIY for <$28 and some time. Started smelling a vinegar odor in our Minivan after 1.5 years of usage. We live in a dry climate, so it had not been a big deal. But - I knew I needed to do something. The odor would show up whenever we used the defroster or A/C, which means it is due to moisture / bacteria contamination at the condenser coils. THIS is my DIY instructions: Ordered a new cabin air filter for $24, removed the old cabin air filter, with the cabin air recirculating I sprayed generic Lysol into the chamber where the cabin air filter goes. I did this outside and made sure I did not breath the Lysol. I did this with 3 blasts of 5 seconds each. I ran the air for 5 minutes to "air" out the system with the car windows open. I was in Recirculate mode while spraying the Lysol and then fresh air mode to air it out. Then I installed the new cabin filter. The cabin air filter is behind the glovebox and is not difficult to get to. Not exactly obvious how to do it, but you can find instructions online for how to do it. The only drawback to the Lysol is the lingering smell I had for a few days. The next time I do this, I am going to spray in rubbing alcohol. This won't have the lingering odor and will evaporate quickly. Neither Alcohol nor Lysol (Quaternary ammonia) will corrode the coils. The advantage of the Lysol is the residual kill of any of the odor causing bacteria. Alcohol will have an initial kill, but no residual to kill the bacteria later....but hopefully without the lingering odor from the Lysol. [By the way, I don't know where the coils are exactly. I did not need to know. I let the air handler take the Lysol to the coils.........] After 3 months the van has no lingering odors. I am curious when it will return....... I saw in another post to use Ozium: that is a good choice also and would not leave a lingering odor.
 

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Yes we have. We are at about 44k and have an occasional awful moldy smell. I haven't figured out the pattern yet - it seems to appear regardless of the weather or what vent selector we use. It's there for awhile, then gone. Sometimes it starts ok, then starts stinking. I haven't been to the dealer on it yet. Just not sure what to do.
I have the same issue. A 2017 Pacifica and on occasion with the AC, it smells like fresh manure. Very strong and will not go away. Want to take it to the dealer but it never happens when I have an appt. next time it happens, I’m going to just drive there and wheel it in and let them smell it.
 

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Hi okctorres,

Sorry to hear about this! If you decide to make another service appointment for further diagnosis of your concerns I'd be happy to offer assistance if needed. Just send us a PM with your VIN and let me know.

Andrea
Chrysler Social Care Specialist
Just lucky to find this page. I bought my 2017 Mini Van from Derrick Dodge. The smell come out within 2 weeks. I bring in and being told may be a New Van, just try for few more week, then the smell get even worst. I bring in to the services and they did try to clean the system with a chemical as I been told and told me I need to pay for the filter. The smell come back about 1 month later and I do not want to bring back again, as there is a fee they will charge to inspect my problem. The smell never go away at all. Lucky we have long winter in Canada and when the system in heat, the smell does go away a bit. Now I found out I am not the only one has this problem. Can you arrange a free fix for me. I own more 4 mini van and 2 jeeps. This new 2017 is the one give me few trouble, other all work well. Thanks.
 

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Just lucky to find this page. I bought my 2017 Mini Van from Derrick Dodge. The smell come out within 2 weeks. I bring in and being told may be a New Van, just try for few more week, then the smell get even worst. I bring in to the services and they did try to clean the system with a chemical as I been told and told me I need to pay for the filter. The smell come back about 1 month later and I do not want to bring back again, as there is a fee they will charge to inspect my problem. The smell never go away at all. Lucky we have long winter in Canada and when the system in heat, the smell does go away a bit. Now I found out I am not the only one has this problem. Can you arrange a free fix for me. I own more 4 mini van and 2 jeeps. This new 2017 is the one give me few trouble, other all work well. Thanks.
Welcome to the forum.

See post 81 for info on what was done to my van. At 61,000 miles now and smell didn't return.

You can try to send a direct message (using conversation tab) to @ChryslerCares to see what they can do, but I think you will have to read through the thread for other options or take it back to the dealer.
 

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My dealer performed the star case maintenance and the smell returned after a few months. I’m going to end up looking for a spot to drill a hole in the evap housings so I can feed in a coil cleaner tube when I need to. Can anyone on here post good drawings? Just need a spot about an inch off the coil and high.
 

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got this done. Obviously this is at your own risk. I won’t be around to answer questions, but if you’re handy you’ll be ok.

For the front, if you pull everything out like you’re changing the cabin filter plus the floor duct (2 screws underneath) you’ll expose a temp sensor in the side of the HVAC. That’s a clear shot to the evap coil.
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in the rear you can pop the side panel and drill a 1/4” hole in the HVAC housing and feed your coil cleaner hose in right there. Then put a piece of tape over when you’re done.

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