2020 Pacifica Hybrid Limited in Granite Metallic with S-Appearance Package, Tri-pane Sunroof and AST
I bought my 2020 Pachy Limited back in October of 2020. In early February during a highway trip, I got the ACC Unavailable Service Required message and both normal cruise control and adaptive cruise control were no longer available along with forward collision warning. I took the van to my dealer to get it checked and they had to order a replacement part for the ACC sensor array. The part was back-ordered for a month and finally arrived in early April. By this time I was out of the country stuck due to COVID travel bans and couldn't bring my van to the dealer to get the service completed. I spoke to the dealership service department and informed them of my situation and set up an appointment for when I could eventually get back in the country and bring my van over. However, when I eventually got back in the country in early June and took my car in, I was told that the part had been used for another vehicle and they had to re-order the part. Since then I've been calling them every week only to be told that the part is on backorder. This is incredibly frustrating that I've been living without Cruise Control and Forward Collision Warning/Assist for longer than 5 months now. Especially considering that I bought the van for these very specific safety features. @ChryslerCares can you please help with this situation?