2017+ Chrysler Pacifica Minivan Forums banner

1 - 20 of 41 Posts

·
Registered
Joined
·
1 Posts
Discussion Starter #1
I started my car like normal and my passenger doors as well as my trunk all opened up at the same time. I was parked along a main street and turned my car on by pushing the button by the wheel. My keys were in my center console. Both passenger doors as well as the trunk all opened at the EXACT same time. What did I do? I called a few dealers and they all told me that it isn't possible and they don't know what is going on.
 

·
Super Moderator
Joined
·
2,884 Posts
Sounds like something isn't working properly. If it happens again, I would definitely take it into the dealer to have it checked out.
 

·
Registered
Joined
·
2,162 Posts
I started my car like normal and my passenger doors as well as my trunk all opened up at the same time. I was parked along a main street and turned my car on by pushing the button by the wheel. My keys were in my center console. Both passenger doors as well as the trunk all opened at the EXACT same time. What did I do? I called a few dealers and they all told me that it isn't possible and they don't know what is going on.
Hi chrissys08,

Sorry to hear about this! Echoing @generaltso if this happens again we would recommend visiting your local dealership for further diagnosis. Feel free to send us a PM for further assistance if needed.

Andrea
Chrysler Social Care Specialist
 

·
Registered
Joined
·
1 Posts
I started my car like normal and my passenger doors as well as my trunk all opened up at the same time. I was parked along a main street and turned my car on by pushing the button by the wheel. My keys were in my center console. Both passenger doors as well as the trunk all opened at the EXACT same time. What did I do? I called a few dealers and they all told me that it isn't possible and they don't know what is going on.
I had this same thing happen to my Pacifica. The vehicle was in Park, keys were on the center console, the horn honked 3 times and the sliding doors and rear tailgate opened at the same time. It is currently at the dealership for the 2nd time and they cannot diagnose the problem along with other electrical issues with the overhead DVD and the bluetooth.
 

·
Registered
Joined
·
2,162 Posts
I had this same thing happen to my Pacifica. The vehicle was in Park, keys were on the center console, the horn honked 3 times and the sliding doors and rear tailgate opened at the same time. It is currently at the dealership for the 2nd time and they cannot diagnose the problem along with other electrical issues with the overhead DVD and the bluetooth.
Hi blangdon,

Do you have a case opened with our Customer Care team? If not, please send a private message with your VIN so we can open one for you.

Kori
Chrysler Social Care Specialist
 

·
Registered
Joined
·
1 Posts
We experienced the same issue this morning on our 2018 Pacifica Touring L Plus. My wife started the van and the turn signals flashed and the sliding doors and rear hatch opened all at the same time.
 

·
Registered
Joined
·
2 Posts
We have a 2017 Chrysler Pacifica and had the same thing happen today. I did nothing different - just hit the push button to start the car and both doors and the trunk opened up at the same time. Has anyone on this forum who experienced this same issue had this issue diagnosed at a dealership and/or corrected?
 

·
Registered
Joined
·
116 Posts
I suggest that you check the 12v battery. Such symptoms are often indicators of a failing 12v battery. If your 2017 has its original 12v battery, just replace it with a good one at your expense rather than getting an equivalent OEM replacement from your FCA dealer. If you do replace it, I suggest that you get an AGM battery that allows for charging voltage that exceeds 14.4 volts. YMMV. If you have ESS, you should replace that battery also.
 

·
Registered
Joined
·
368 Posts
I'll have to stay current on this post as this could pose a problem with me parking. I Back into spots as often as I can unless I know we'll need trunk access
 

·
Registered
Joined
·
469 Posts
I'll have to stay current on this post as this could pose a problem with me parking. I Back into spots as often as I can unless I know we'll need trunk access
Agreed. And this could especially be a problem if you parked the van somewhere with limited overhead clearance. Your rear hatch opens unexpectedly and bangs itself into an obstacle that is above it. Not good! This will remind me to always park in a location where there is adequate room to open the hatch even if I have not intention whatsoever of opening the hatch!
 

·
Registered
Joined
·
469 Posts
I started my car like normal and my passenger doors as well as my trunk all opened up at the same time. I was parked along a main street and turned my car on by pushing the button by the wheel. My keys were in my center console. Both passenger doors as well as the trunk all opened at the EXACT same time. What did I do? I called a few dealers and they all told me that it isn't possible and they don't know what is going on.
I would say this is more possible on the Pacifica than on older cars which use discrete power wiring from the switches to the accessories. In the case of the Pacifica (and I assume lots of current generation cars), the accessories all have power going to them and there is simply a network that runs around to all of the devices which sends commands.

So, for instance, instead of closing a switch which sends power to the motor that opens the rear hatch, the rear hatch always has power and a network simply carries a command which tells the rear hatch motor to run and open the hatch.

So an error on the network (glitch) could send a command to open the doors and the rear hatch much more easily than somehow simultaneously switching power to all of those devices.
 

·
Registered
Joined
·
2,230 Posts
This looks like a beginning of another recall thread.


Sent from my iPhone using Tapatalk
 

·
Registered
Joined
·
2 Posts
This looks like a beginning of another recall thread.


Sent from my iPhone using Tapatalk
The question I have is how do I go about getting this issue diagnosed? I'm afraid if I take it to the dealership, it will end up not being able to re-create whatever caused all doors and the trunk to open at the same time, and therefore, conclude that there is no issue. I'm not even sure I could re-create it's never happened before, and it didn't happen the next couple of times I drove the vehicle. If anyone could provide some tips and guidance on what I should tell the dealership when I bring in the vehicle to get this issue diagnosed, I would appreciate it. I'm sure glad I'm not the only one who is experiencing this issue.
 

·
Registered
Joined
·
2,162 Posts
The question I have is how do I go about getting this issue diagnosed? I'm afraid if I take it to the dealership, it will end up not being able to re-create whatever caused all doors and the trunk to open at the same time, and therefore, conclude that there is no issue. I'm not even sure I could re-create it's never happened before, and it didn't happen the next couple of times I drove the vehicle. If anyone could provide some tips and guidance on what I should tell the dealership when I bring in the vehicle to get this issue diagnosed, I would appreciate it. I'm sure glad I'm not the only one who is experiencing this issue.
Hi mloesevitz,

We're sorry this is happening! It is true that your dealer will likely need to duplicate the concern in service in order to proceed with diagnosis, and we would recommend bringing the vehicle in to see if this issue can be replicated. Please send us a PM if you need further assistance working with your dealer on this!

Jennifer
Chrysler Social Care Specialist
 

·
Registered
Joined
·
9 Posts
Same thing happened to our Pacifica today for the first time. I certainly won't be wasting time taking it to a dealer who won't be able to reproduce the issue. There's no point. But my confidence in my two month old Chrysler has certainly eroded.
 

·
Registered
Joined
·
116 Posts
Battery saga continued

Same thing happened to our Pacifica today for the first time. I certainly won't be wasting time taking it to a dealer who won't be able to reproduce the issue. There's no point. But my confidence in my two month old Chrysler has certainly eroded.
If I were you, I would try an initial trickle charge for about eight hours with a trickle charger that is specifically designed and has a mode for AGM batteries. You can accomplish this easily by using the cigar lighter socket in the trunk. Time how long it takes to get a full charge. Then disconnect the charger and use the car for a couple of days. Repeat the trickle charge and time how long it gets to a full charge. The time should decrease substantially. If the time to full charge decreases you can be reasonably certain that the OEM battery sat for a long time and may have been substantially discharged. If the time to full charge does not decrease, then it is likely, IMO, that the OEM battery is in need of replacement. The ESS battery is another matter and if you replace the main battery, then, IMO you should replace the ESS battery also. YMMV. My favorite chargers are the NOCO 3500 and the Cetek. In any event, given the well known parasitic draw of the Pacifica, I trickle mine at least once per week, lately it takes about 2.5 to 3.0 hours to a full charge.
 

·
Registered
Joined
·
5 Posts
This happened to my wife last week as well. This were the circumstances:

- we have the kick to open option (PacHy Limited 2019)

- car was idle for 4 days while traveling. I had a full charge when we left and It was 0% when we came back

- car was in garage at 45F

- it worked fine the first run. Next run my wife turned on and all doors and trunk opened (hitting a wall but no visible damage luckly).

Will take the car to dealer today to replace VRM for the USB problem and will ask them to check this as well.

Hopefully wi be the last issue we have with the 2 months old car.

Thanks

Ricardo
 

·
Registered
Joined
·
469 Posts
I started my car like normal and my passenger doors as well as my trunk all opened up at the same time. I was parked along a main street and turned my car on by pushing the button by the wheel. My keys were in my center console. Both passenger doors as well as the trunk all opened at the EXACT same time. What did I do? I called a few dealers and they all told me that it isn't possible and they don't know what is going on.
Well, guess what? This weekend the exact same thing happened to me. We had a van full of people. I got in and pressed the button to start the car and both sliding doors and the hatch all opened at the same time! It was easy enough to close them all but it was a rather bizarre occurence. I’m not going to take it to the dealer just yet because I’m sure it will be impossible for them to replicate.
 

·
Registered
Joined
·
469 Posts
If I were you, I would try an initial trickle charge for about eight hours with a trickle charger that is specifically designed and has a mode for AGM batteries. You can accomplish this easily by using the cigar lighter socket in the trunk. Time how long it takes to get a full charge. Then disconnect the charger and use the car for a couple of days. Repeat the trickle charge and time how long it gets to a full charge. The time should decrease substantially. If the time to full charge decreases you can be reasonably certain that the OEM battery sat for a long time and may have been substantially discharged. If the time to full charge does not decrease, then it is likely, IMO, that the OEM battery is in need of replacement. The ESS battery is another matter and if you replace the main battery, then, IMO you should replace the ESS battery also. YMMV. My favorite chargers are the NOCO 3500 and the Cetek. In any event, given the well known parasitic draw of the Pacifica, I trickle mine at least once per week, lately it takes about 2.5 to 3.0 hours to a full charge.
I can’t imagine that this problem has anything to do with the 12v battery. Something has to be sending a command over the network that is telling all of the doors to open at the same time. If it was a problem with the 12v battery being low I think I’d see a lot of other problems. And I’m pretty sure the ‘computer’ which controls all of this stuff runs internally at a voltage far lower than 12v.
 

·
Registered
Joined
·
73 Posts
I can’t imagine that this problem has anything to do with the 12v battery. Something has to be sending a command over the network that is telling all of the doors to open at the same time. If it was a problem with the 12v battery being low I think I’d see a lot of other problems. And I’m pretty sure the ‘computer’ which controls all of this stuff runs internally at a voltage far lower than 12v.
But isn't this stuff exactly what the small auxiliary battery does run? So what happens if it loses connection or isn't pumping out an even charge? (I'm not an electrical engineer so I'm sure my terms are wrong here!)
 
1 - 20 of 41 Posts
Top