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Discussion Starter #1
My hybrid lost acceleration in middle of highway, cought fire. Luckily got out of the car before the fire engulfed the whole front.

Request all hybrid owners to make sure they are ready to handle such situations.

Chrysler said they will not investigate until insurance company request them !!!!
 

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My hybrid lost acceleration in middle of highway, cought fire. Luckily got out of the car before the fire engulfed the whole front.



Request all hybrid owners to make sure they are ready to handle such situations.



Chrysler said they will not investigate until insurance company request them !!!!
That's crazy. You should post in Facebook forum too

https://www.facebook.com/groups/527435107437732/?ref=share

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Glad everyone was safe! Crazy! We have kids in 5-point harnesses... would there have been time to get them out?

I carry a small extinguisher in my trunk storage, but this sounds like this happened too fast to have been safely extinguished. Correct?

Could you tell us the state of your recall history? Eg, if you hadn't done the recall on the cat converter potentially catching fire, that might make those who have done the recall less nervous. And conversely it would make those who haven't more nervous. Or, if you're up to date on recalls, it would make us all nervous.
 

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So sorry, that looks really bad. You should post a complaint with the National Highway Traffic Safety Administration (I am assuming you are in the US but don't really know) https://www-odi.nhtsa.dot.gov/VehicleComplaint/

Sorry, but I have to ask -- did you ever get the U73 Cruise Control recall done? If so, was the work done before August 2018? And if that is also true, did you also get the related U94 recall done. That was supposed to fix a bug in the U73 recall? If you had the U73 recall done before August and you never had the U94 fix then it is possible that your catalytic converters caught fire.

Of course the source of this fire could be something entirely unrelated.
 

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My hybrid lost acceleration in middle of highway, caught fire. Luckily got out of the car before the fire engulfed the whole front.

Request all hybrid owners to make sure they are ready to handle such situations.

Chrysler said they will not investigate until insurance company request them !!!!
I'm glad you were able to get out of the van. Any info you can provide once you get over the shock of the ordeal will be appreciated.

@ChryslerCares I hope this van can be replaced without delay for this person.
Edit: OP posted that he/she lives in Canada. Will you post the phone number for assistance in Canada if you aren't able to help?
 

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I am so glad you are okay!! Have you had time to start thinking about what you will replace it with when insurance money comes in? Let us know.
 

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Discussion Starter #8 (Edited)
This is in Canada - had three calls -
T34 - fixed in Dec 2017, U73 - fixed in July 2018 and U94 -fixed dec 2018.

When fire engine come, could have been 10 mins to completely burnt the car front. video here

as acceleration dropped and vehicle stopped, switched on the parking light and wondering what happened -noticed smoke coming out of hood, pulled the hood lever. by then another car pulled over me and asked me to jump out as he saw flames. took few seconds to open the door as cars were passing in busy highway. when ran few feet front of the car, saw huge red flames underneath and fire coming on the passenger side.

ran to the back of the car and called 911. within 5 mins Ontario Police was there followed by fire and the fire was put off.

Thanks to God, the doors didnt get locked and my family was not there.

Still going through the shock and loss.

It is apparent, the fix is not addressing the issue.
 

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Glad you got out in time. Was this a 2017 Model or 2018? We had ours come to a sudden stop on the highway at 65MPH for the heater signalling connector, but nowhere as bad as yours.
 

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Thanks for the additional info. Since you are in Canada you should file a complaint with Transport Canada: https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/PCDB-BDPP/fc-cp.aspx?lang=eng

Since you had the U94 recall work done that probably eliminates the engine synchronization problem that the recall was supposed to fix. That said, there was one other report of a near fire after the U94 recall work was done: https://www.pacificaforums.com/forum/433-2017-chrysler-pacifica-phev-hybrid-general-discussion/41267-2018-pacifica-hybrid-almost-caught-fire-after-latest-recall-fix.html

In this case, I would think that the extent of the fire will probably make it very difficult to find the source. My opinion, which isn't worth much, is that it was fed by gasoline and that the lithium battery was not involved. I say this because the flames seemed to come from the engine compartment, not from under the cabin where the battery is located.
 

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My hybrid lost acceleration in middle of highway, cought fire. Luckily got out of the car before the fire engulfed the whole front.

Request all hybrid owners to make sure they are ready to handle such situations.

Chrysler said they will not investigate until insurance company request them !!!!
Please post a higher resolution photo and explain why EXIF data doesn’t seem to indicate this is a genuine photo.
 

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Please post a higher resolution photo and explain why EXIF data doesn’t seem to indicate this is a genuine photo.
@PacDave Check post 8 video.
@djkumar72 Thanks for posting the photo and video to alert hybrid owners to be prepared. A fire isn't something anyone would expect to happen. I hope the replacement process goes smoothly.
 

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Please post a higher resolution photo and explain why EXIF data doesn’t seem to indicate this is a genuine photo.


I don’t know what technical parameters are you using, but this dude just saved himself from a potentially life threatening situation, I doubt he would have thought about getting high resolution pictures at that time. He posted what he could. Would you do anything different?


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Please post a higher resolution photo and explain why EXIF data doesn’t seem to indicate this is a genuine photo.
I'm not an expert, but I'm not seeing anything fishy in the exif, the date and time match the photo's date stamp, the camera exposure setting doesn't look too unusual, the geotag and google streetview matches for the location's background also
 

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Discussion Starter #16
Already filed complaint with Transport Canada.

To the question on the photo, i had to use some online website to reduce the size from 20mb to 20kb. I can share the actual photos shot if required.

As chrysler canada has no policy of replacement, i am not sure what does warranty holds for? Any one have any experience of replacing the car in case of such issues or irreparable situations?

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USA auto claims guy here, for the last 15 years. I've handled and pursued subrogation for than a few vehicle fires. Cars burn for a lot of different reasons, most of them not the fault of defective products. The number one reason? Parking over grass. Don't do it. People park nice warm vehicles over grass, rodents love warm places. They bring dry grass up into the nooks and crannies of the engine and make nests. Warm, toasty, grass. Rodent happiness. The you start your car, the rodent jumps out of the nooks and crannies, but they leave the grass behind. If you drive far enough, the engine gets warm enough to ignite the grass. If that grass is near plastic, a fuel line, or anything filled with a combustible fluid; you get a bonfire. Fire investigators are good at figuring this out.

I took a very brief look into Canadian product liability law as it's different from the USA. For much of Canada, you'd have to prove there was a defect in the vehicle in order for Chrysler to be on the hook. Quebec is different, local code starts with a presumption of defect and the defendant would have to prove it wasn't.

My guess is this liability issue is why your insurance was hedging about pursuing Chrysler. If it's going to cost more for the experts than can be recovered, they may not bother pursuing this very far. Initial subrogation isn't very expensive. Arbitration is also affordable. Trials are not. They are very expensive.

Just some thoughts. Glad you are ok!
 

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Discussion Starter #19
It is 2017 model.

Insurance might ask chrysler to reimburse..but i lost the depreciation cost and the rebate of 14k by ontario government(stopped since nov 2018) for no fault on my side.

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Sorry to hear about your incident and glad you are safe. most of the newer car comes with 2 or 4 year depreciation free coverage so you don't loose any depreciation on vehicle for those term.

I put the mentioned full value of vehicle listed on the invoice (before i applied for rebate) for insurance so you will get the full value (if insurance company write off this vehicle)

BTW, which dealership did you use for U94 recall? it is likely possible that, dealership did not perform the proper software update! so if possible take to to another dealership and get all the s/w version report that is currently loaded into your vehicle. that will help you to find out who is responsible.
 
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