2017+ Chrysler Pacifica Minivan Forums banner

1 - 20 of 27 Posts

·
Registered
Joined
·
25 Posts
Discussion Starter #1
When listening to satellite, the next time I start the car it reverts back to FM radio. Is this happening to anyone else? Is there a way to leave it on the chosen selection?
 

·
Registered
Joined
·
1,144 Posts
I do not have that experience
 

·
Registered
Joined
·
118 Posts
That has never happen to me either
 

·
Registered
Joined
·
25 Posts
Discussion Starter #7
Forgot to update this. I did call Uconnect. Unfortunately they were not helpful at all. They claimed it was an issue with XM. They called XM and basically told me they didn’t know either and basically referred me to the dealer.
It’s clearly a software issue in my eyes. You would think they would have some sort of means of creating a support ticket of some kind to have the software people look into it for a fix to a future revision.
 

·
Registered
Joined
·
10 Posts
I am an older guy, but not a luddite. I have approximately 300 books on CDs, an upgrade from books on cassette tape. I play/listen to the books on CD in my 2017 Pacifica Limited (ICE). I find the audio system resets to something different almost every time from when I shutdown the engine to next startup. I've looked for a pattern, but, have not found one. Sometimes I have to go back through uConnect, then media, then ... Sometimes I discover the CD is playing but I cannot hear it and have to once again select "Listen In."

Even though I shutdown listening to a CD book, sometimes the system on startup goes to Satellite. Sometimes to the CD book, but, I have to select "Listen In." Other times, something different.

I almost exclusively use the sound system for listening to books on CDs. I would rip the CDs to MP3 and to a USB, but, the track file properties of the CD files preclude delivering the book tracks and chapters on a USB in the correct order for playback. Of course, I could upgrade from CDs to something like Audible, but, to pay for the books again, well, I've learned to live with it. I'm one of those readers that reads books multiple times. For new books, I download to a USB drive. For the 300 or so on CDs, well, I will read/listen to them again about every three to four years.

Cheers!
 

·
Registered
Joined
·
16 Posts
Same thing here. 2018 Touring L, now has 3000 miles. Ucconect told me this was normal, called back again, different agent thinks it needs a complete factory reset that only a dealer can do. Will get this looked at on 1st oil change. Also my bluetooth or carplay handsfree speaker keeps cutting in in out on calls. Pairs up just fine. Hoping the reset fixes both
 

·
Registered
Joined
·
16 Posts
It doesn't happen to me all the time, but it does some. Most of the time something like this happens it stays with the satellite radio selected, but on channel 1. It's been happening more lately. I think it's random, and it's just coincidence that it has happened more lately.
 

·
Registered
Joined
·
16 Posts
This problem is still happening. Anybody find a fix? The radio will switch from XM to FM after restart approximately 50% of the time. It’s a PIA!!!
 

·
Registered
Joined
·
16 Posts
Just tried pulling F76 fuse to reboot uconnect, but still goes back to FM after restart.
 

·
Registered
Joined
·
16 Posts
Ok, here is what i found out from my Chrysler Case Specialist who was the same nice person who helped get our faulty ceiling microphone(s) diagonosed and replaced. The radio is working as designed. That is, since the XM turns off at shutdown, it defaults to FM on restart no matter what. I find this hard to believe, as our ‘14 Durango Citadel doesn’t do this. It is a PIA to have to choose XM on every restart. Does everybody else have to do this or was I given incorrect info. The dealer made sure our Uconnect (non Nav) was up to date and said sorry we have no clue. Anybody care to chime-in. Thanks
 

·
Registered
Joined
·
332 Posts
Ok, here is what i found out from my Chrysler Case Specialist who was the same nice person who helped get our faulty ceiling microphone(s) diagonosed and replaced. The radio is working as designed. That is, since the XM turns off at shutdown, it defaults to FM on restart no matter what. I find this hard to believe, as our ‘14 Durango Citadel doesn’t do this. It is a PIA to have to choose XM on every restart. Does everybody else have to do this or was I given incorrect info. The dealer made sure our Uconnect (non Nav) was up to date and said sorry we have no clue. Anybody care to chime-in. Thanks


I’ve got a 2018 limited with pretty much all the add-ons and listen to XM pretty regularly. I’ve never once had change to something else on restart. Always starts on the source I left it on, which to me seems the best approach.

Sounds to me like maybe a race condition. Possibly the XM module is taking too long to initialize in come folks cars and the head unit assumes it’s not there and switches to something else. Pure speculation though.
 

·
Registered
Joined
·
16 Posts
That sounds logical to me. Could my XM module be faulty? Why has Chrysler refused to admit our condition is not normal? What else can I do?
 

·
Registered
Joined
·
5 Posts
I have a 2019 Touring L and have the same problem. It used to happen occasionally but for the last week it has done it 100% of the time. I brought it in once and they saw it happen but did not have a technician in. The next time I brought it in the problem never occurred so they said they couldn't do anything. I have an appointment for tomorrow morning to try again.

I am getting so sick of this POS. I traded in a 2012 T&C which I loved. This thing isn't half the vehicle that the 2012 was. I made a huge mistake buying another Chrysler. I've had it since early December and I'm thinking about trading it in already.
 

·
Registered
Joined
·
48 Posts
I read in the manual that the audio presets and seat position could be tied to the FOB. Is it possible you just need to resave the profile connected to the FOB to retain settings?
 

·
Registered
Joined
·
630 Posts
Also do you have driver memory seat? That affects the audio settings as well.
 

·
Registered
Joined
·
34 Posts
Also do you have driver memory seat? That affects the audio settings as well.
BINGO!
I had the same problem on my 2019 Jeep Overland with Uconnect 4C.
Check out the Keyfob/Memory seat settings procedure in your Owner's Manual.
Once I did that, my radio will default to the setting I had active in my preference.

Give this a try and report back.
 

·
Registered
Joined
·
5 Posts
I am having this problem too. 2019 Touring L model. I have brought it back to the dealer three times for this. The first two times they couldn't re-create the problem. The last time, they saw the problem but said all they could do is wait for Chrysler to put out a software fix. For some reason they refuse to contact Chrysler to ask for assistance. They say the technician doesn't want to "submit a ticket".

I am so disgusted with Chrysler with this attitude. This is the my second Chrysler (last one was a 2012 T&C) and I love the vehicles but the quality is HORRIBLE. I'm done. Only had the Pacifica a little over two months and I am looking to trade it in for something else.
 
1 - 20 of 27 Posts
Top