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2021 Pacifica Hybrid Limited
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Discussion Starter · #1 ·
As a first-time Chrysler owner, I have a few questions...

My 2021 Pacifica Hybrid with 1,800 miles on it began displaying the message "Auto Emergency Braking (AEB) / ACC Limited Functionality Service Required" with an alert beep constantly while driving. This was not an intermittent problem. It happens every time you start the car and constantly while driving.

Frustrating long version:

I took the vehicle in for service at the dealer for this issue and a slew of other minor issues and was told that it would take a half-day to diagnose. A half-day was not the end of the world despite the fact that I have 3 kids and the van is our only vehicle. After a full day without hearing anything from the dealer, I began calling...and calling... After 5 attempts throughout the afternoon, I was finally able to get someone on the phone but was told that "all the technicians have gone home for the day" but that they would "call me by 10 AM the next day." They didn't. I call back the next day and am told that the service rep will call me back in 10 minutes. He didn't. 1 hour later I called back again and was transferred to the sales rep who promptly told me my car was ready. Huzzah! I proceed to pick up my van. I get halfway home and...you guessed it...the message and beeping resumed.

The more focused part:

The mechanic noted 2 error codes:

ACC C2318-76 Front Camera-Wrong Mounting Position
ACC U148D-00 Implausible Data Received from Foward Facing Camera

Their conclusion (after a day and a half without a car) was that the camera was dirty so they said that they cleaned it and cleared the codes. They also said that they did a "software update" though there is no mention of reference to this on the receipt.

Has anyone else had this issue or similar?
Do you guys have any recommendations on how to deal with the situation?

@ChryslerCares Is this the type of service that I should expect going forward? Having the car in for warranty service after 1,800 is bad enough...

Thanks!

2021-04-30.jpg
 

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First of all, your mistreatment (and it was that, in spades) is totally on your dealer. It is an independent business, not a branch of Chrysler, so there is nothing @ChryslerCares can do about this. You will receive a survey from Chrysler directly and you can use that to report your dissatisfaction.

However, you can send a PM (private message) to @ChryslerCares, giving them your VIN, dealer name, and description of your problem. They will advise you further.
 

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Discussion Starter · #3 ·
Thanks for the info, Waldo!

In the meantime, I've been able to silence the distracting warning beep by disabling both regular and pedestrian AEB as well as lane sense...so 90% of the safety features. Hopefully, this will be sufficient until I can get it to another dealer!
 

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Thanks for the info, Waldo!

In the meantime, I've been able to silence the distracting warning beep by disabling both regular and pedestrian AEB as well as lane sense...so 90% of the safety features. Hopefully, this will be sufficient until I can get it to another dealer!

We're sorry the inconvenience this is caused you. Please feel free to follow up with us once your new appointment has been scheduled. We can connect you with a case specialist that will be able to assist you further.

Lamar
Chrysler Cares
 
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