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Discussion Starter #1 (Edited)
2018 Pacifica Limited...

Backup camera is completely black 90% of the time. The rest of the time it works great.

Just paid $125 for a diagnostic by the dealer. Dealer says we need a new camera and wiring harness.

Cost is about $650 plus tax.

Has anybody been here?

Thanks,

pt.
 

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2018 Pacifica Limited...

Backup camera is completely black 90% of the time. The rest of the time it works great.

Just paid $125 for a diagnostic by the dealer. Dealer says we need a new camera and wiring harness.

Cost is about $650 plus tax.

Has anybody been here?

Thanks,

pt.
The left side camera on our 2019 Hybrid Limited used to show black at startup about a third of the time until the dealer installed a camera firmware update recently which seems to have fixed it. Is your camera replacement covered under the factory warranty?
 

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Discussion Starter #3
My mileage is too high and I am out of warranty.

Does the dealer have to install software updates? I can do it myself on my Ford.

pt.
 

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My mileage is too high and I am out of warranty.

Does the dealer have to install software updates? I can do it myself on my Ford.

pt.
On internal modules like the camera module, yes, the dealer has to do it. I think only the infotainment software can be updated by the user.
 
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