[pacificatree]

2018 Pacifica Limited...

Backup camera is completely black 90% of the time. The rest of the time it works great.

Just paid $125 for a diagnostic by the dealer. Dealer says we need a new camera and wiring harness.

Cost is about $650 plus tax.

Has anybody been here?

Thanks,

pt.

 

[arteitle]

2018 Pacifica Limited...

Backup camera is completely black 90% of the time. The rest of the time it works great.

Just paid $125 for a diagnostic by the dealer. Dealer says we need a new camera and wiring harness.

Cost is about $650 plus tax.

Has anybody been here?

Thanks,

pt.

The left side camera on our 2019 Hybrid Limited used to show black at startup about a third of the time until the dealer installed a camera firmware update recently which seems to have fixed it. Is your camera replacement covered under the factory warranty?

 

[pacificatree]

My mileage is too high and I am out of warranty.

Does the dealer have to install software updates? I can do it myself on my Ford.

pt.

 

[arteitle]

My mileage is too high and I am out of warranty.

Does the dealer have to install software updates? I can do it myself on my Ford.

pt.

On internal modules like the camera module, yes, the dealer has to do it. I think only the infotainment software can be updated by the user.