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27 Posts
Background :
I purchased pacifica hybrid 2018 end of 2018 replacing honda pilot AWD. I was really happy with the car and really enjoyed driving car. my wife was using this car for daily commute to office and kids dropp off/pickup.
with in 3 moths : we felt that breaks are not working as expected. stopping distance for this car is much larger than all my previous honda/VW cars. we complaint to dealer and they said they will look into it.
first service they said nothing is wrong.
same happened for 2nd service.
I was driving car and I almost ended up hitting car infront of me while stopping on red light.
3rd service : I took car to dealer near by and complaint about issue. , they said nothing wrong with the breaks. they did not even wash car when I requested it
soon after 3rd service . my wife was driving to office in bumper to bumper traffic and car in-front of her suddenly stopped. my wife had no other option than to press break all the way down. car did not stop. there was no emergency breaking.
we ended up hitting other car from back. insurance blamed us for accident and hold us responsible. ( which I am ok , we are fortunate that no one got hurt and no injury to kid either)
this was minor fender bender ( car was moving at speed ~ 15mph) , there was not a single scratch on bumper , mostly dent on number plate.
after accident when my wife dropped kid to school car stopped in the middle of street with ( there was some turtle sign appeared on car), car was towed to near by body shop who looked into car and did not know whats wrong, we requested car to moved to chrysler dealership. chrysler customer services tried to help to find dealership but they were unable to talk to service department. I ended up calling to all chrysler service department near by , only few picked up calls ( almost spend ~ 30 min per call on hold , chrysler support told me same that dealers are not respondig) . finally got 1 dealership who had bodyshop. ( at this point car was not even starting , no one knew whats wrong)
meanwhile I opened case with chrysler and they opened special investigation( as I earlier submitted feedback in email about breaking issue) . there investigation team checked break without starting car and downloaded some data. I requested details but they did not give any and told us that my claim has been denied. I requested to talk to case officer but they did not call. finally my case was closed and customer service stopped responding.
dealership told us that they will fix the car and told us it will cost ~8k as radiator was broken. after 2 weeks they said car is not starting and they are talking to chrysler to find out whats wrong. finally they found out issue that inverter was burned and needs replacement. they could not ship inverter to this dealership and had to tow vehicle again to some other dealership.
now after almost 3 moth they said car is fixed but they cant give us car back as they working with insurance to complete paper work. at this point total cost to fix car is ~ 12k. most expensive part was inverter.
questions for @ChryslerCares
Conclusion:
IMO I dont think chrysler is serious car company and cars they make are not as reliable as other ( honda, VW, toyota) I wish I knew this before buying this car.
extended warranty seems useless as mostly claims will be denied without proper information given to you.
I request all pacifica owner to drive super carefully and keep almost 2 times distance as i am 100% sure others have seen breaking issues.
this car is very fragile how can I drive with kids in this car
I am still lost and I will try to get rid of this car once I recover my investment but I wish car companies are more serious about these issues and take customers seriously.
I purchased pacifica hybrid 2018 end of 2018 replacing honda pilot AWD. I was really happy with the car and really enjoyed driving car. my wife was using this car for daily commute to office and kids dropp off/pickup.
with in 3 moths : we felt that breaks are not working as expected. stopping distance for this car is much larger than all my previous honda/VW cars. we complaint to dealer and they said they will look into it.
first service they said nothing is wrong.
same happened for 2nd service.
I was driving car and I almost ended up hitting car infront of me while stopping on red light.
3rd service : I took car to dealer near by and complaint about issue. , they said nothing wrong with the breaks. they did not even wash car when I requested it
soon after 3rd service . my wife was driving to office in bumper to bumper traffic and car in-front of her suddenly stopped. my wife had no other option than to press break all the way down. car did not stop. there was no emergency breaking.
we ended up hitting other car from back. insurance blamed us for accident and hold us responsible. ( which I am ok , we are fortunate that no one got hurt and no injury to kid either)
this was minor fender bender ( car was moving at speed ~ 15mph) , there was not a single scratch on bumper , mostly dent on number plate.
after accident when my wife dropped kid to school car stopped in the middle of street with ( there was some turtle sign appeared on car), car was towed to near by body shop who looked into car and did not know whats wrong, we requested car to moved to chrysler dealership. chrysler customer services tried to help to find dealership but they were unable to talk to service department. I ended up calling to all chrysler service department near by , only few picked up calls ( almost spend ~ 30 min per call on hold , chrysler support told me same that dealers are not respondig) . finally got 1 dealership who had bodyshop. ( at this point car was not even starting , no one knew whats wrong)
meanwhile I opened case with chrysler and they opened special investigation( as I earlier submitted feedback in email about breaking issue) . there investigation team checked break without starting car and downloaded some data. I requested details but they did not give any and told us that my claim has been denied. I requested to talk to case officer but they did not call. finally my case was closed and customer service stopped responding.
dealership told us that they will fix the car and told us it will cost ~8k as radiator was broken. after 2 weeks they said car is not starting and they are talking to chrysler to find out whats wrong. finally they found out issue that inverter was burned and needs replacement. they could not ship inverter to this dealership and had to tow vehicle again to some other dealership.
now after almost 3 moth they said car is fixed but they cant give us car back as they working with insurance to complete paper work. at this point total cost to fix car is ~ 12k. most expensive part was inverter.
questions for @ChryslerCares
- how can I get detailed report of investigation?
- why I my insurance have to pay for inverter if it was burned because car does not have check for this scenario, why it is not covered in car warranty?
- why does it take 3 moths to fix car
- how can car get so badly damaged at 15mph speed
- why dealerships are mediocre and does not respond to customers call , service request how to file complain against dealership. ( there were some good dealership ofcourse but you have to find them)
- have you have any complaint about breaking issues or emergency breaks? can I talk to someone who can give me more details about investigation so that I can drive this car again with confidence?
Conclusion:
IMO I dont think chrysler is serious car company and cars they make are not as reliable as other ( honda, VW, toyota) I wish I knew this before buying this car.
extended warranty seems useless as mostly claims will be denied without proper information given to you.
I request all pacifica owner to drive super carefully and keep almost 2 times distance as i am 100% sure others have seen breaking issues.
this car is very fragile how can I drive with kids in this car
I am still lost and I will try to get rid of this car once I recover my investment but I wish car companies are more serious about these issues and take customers seriously.
