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Battery dies on Pacifica Hybrid - Rolls out of driveway into street!

21640 Views 53 Replies 28 Participants Last post by  WaileaKid
This morning my 2018 Hybrid Limited was dead. It had been plugged in overnight using the 110 charger that came with the van. It would not start, and briefly flashed some kind of service needed warning on the screen. Then the screen turned off and the vehicle repeatedly made a clicking sound. The screen would not come back on, and the van was completely unresponsive.

We exited the van and went back inside the house to call the dealership. When I looked back out the window, I noticed the windshield wipers were ever so slowly in motion back and forth. I checked the switch but the wiper was set to the “off” position. None of the wiper controls would change the setting. The dealership set me up with a number for Chrysler tow.

I exited the vehicle to make the call, and was standing about 20 feet away from the van. Suddenly the van started rolling backward down the driveway and into the street! Fortunately it came to a stop in the middle of the street without hitting anyone or anything! I ran over and checked it and still everything was unresponsive, the wipers no longer moving however the parking brake button, and shifter buttons, and overhead lights were flashing.

Fortunately no one was behind the van or they could have been seriously hurt or killed! We had the van towed to the dealership. The tow company the Chrysler contracts with lifted the front tires and towed it on its rear wheels (hopefully that didnt damage anything).

This is the third electrical issue with this van. The day I purchased it, the salesman went to pull it around and found the van to be dead. He said someone left a light on. It sounded like they were going to replace the battery, but ended up just jump starting it.

Then on 1/7 I brought the van in for service again because of a speaker static noise when brakes were applied while the blu ray was playing a movie over the speakers. They checked and found no issue. They said they charged the battery.

Now just two days later the van is not only completely dead in my driveway, but it is a MAJOR safety issue, that for any reason it would disengage from park and roll backward! I just don’t feel safe in this vehicle anymore and it has not even been 3 weeks, and less than 650miles on it.

I let my dealership know, and as a member here suggested, I reached out to @ChryslerCares. I expect the dealer to work with Chrysler to get me a vehicle I can feel safe putting my family in. Does anyone have any ideas here on what could cause the van to release all brakes and roll backward?? The hood was raised at the time this happened as well.




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@ChryslerCares , I had the same issue mentioned in the beginning of this thread occur today. The battery completely died, and the car rolled backwards into the garage door and now has significant damage to the bumper. Thank God it was inside the garage and not parked in the driveway or street, as this obviously could have resulted in something far more serious, like death or significant injury. What is Chrysler doing about this?
So unfortunate. Sorry to hear that. What year and model is your van?
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