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Discussion Starter · #1 ·
Why is my "vehicle controls" screen blank? I also seem to NOT have access to Uconnect services (no SOS button etc). Installed the app and it says "no active subscription". Is that related? Still seems weird to have access to a screen that is BLANK...same behavior in ACC/RUN/P/D/OFF. This has occurred since day one on the new 2022 PHEV Touring L. When i asked the salesman/dealer they just wanted me to bring it in (hoping there is a simple answer).
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When taking delivery did you activate the vehicle to your Mopar account? They hand you a table, you sign in with your account credentials, and it registers/activates the Uconnect system to your account.

If you already activated the vehicle, force Ucnonnect to do a factory reset.
 

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Discussion Starter · #3 ·
When taking delivery did you activate the vehicle to your Mopar account? They hand you a table, you sign in with your account credentials, and it registers/activates the Uconnect system to your account.

If you already activated the vehicle, force Ucnonnect to do a factory reset.
Thanks, i did activate Mopar account (and My Chrysler) but did not encounter the Uconnect activation. I'll look up how to do factory reset - is the objective to hope it tries to enroll me in Uconnect?
 

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2021 Pacifica Hybrid Touring-L Plus
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That "Controls" page is for controlling things like UConnect Theatre if its installed. I have the same blank page on my MY2021. But I also don't have UConnect Theatre. I'm guessing you don't as well. If you also don't have the SOS button on the rear view mirror you probably don't have the Telematics box installed on the vehicle. If that's the case you won't have access to any UConnect online services or SiriusXM Guardian. Chrysler has been removing that functionality from a lot of vehicles probably due to the semiconductor shortage. Check your window sticker and see if you see anything deleted and a credit applied.
 

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Discussion Starter · #5 ·
That "Controls" page is for controlling things like UConnect Theatre if its installed. I have the same blank page on my MY2021. But I also don't have UConnect Theatre. I'm guessing you don't as well. If you also don't have the SOS button on the rear view mirror you probably don't have the Telematics box installed on the vehicle. If that's the case you won't have access to any UConnect online services or SiriusXM Guardian. Chrysler has been removing that functionality from a lot of vehicles probably due to the semiconductor shortage. Check your window sticker and see if you see anything deleted and a credit applied.
this is what I suspected, and if you’re seeing it too then that must be the case. My sticker did indeed show something removed as a credit, but I can’t recall exactly. Minor oddity, appreciate the comments.
 

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2021 Pacifica Hybrid Touring-L Plus
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this is what I suspected, and if you’re seeing it too then that must be the case. My sticker did indeed show something removed as a credit, but I can’t recall exactly. Minor oddity, appreciate the comments.
Ya chances are you’re missing the telematics module so all the cellular and wifi features won’t work on your vehicle.
 

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2021 Hybrid Limited "S"
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If you have the Theater Package.....the "Fam Cam" will be listed there

And since the Hybrid doesn't have power 3rd row seats......it doesn't have the power "3rd row folding head rest" option, which is there on gas engine versions.
 

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Model Year:
2022
Gas / Hybrid:
Gas
Trim:
Touring L
I have the exact same blank screen. Good to know it's just because I don't have the options that are normally displayed on the screen and not something wrong. You would suspect that they would remove this screen if none of the options on it are on that vehicle.
I asked the salesman why it was blank and he said because it was cold outside and was laggy...
 
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