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Discussion Starter #1
Our 2017 Limited with 8.4 Uconnect Theater has suddenly stopped showing song metadata and displays unknown for all details. This is on both our Android phones. The play/pause, next and previous buttons on the display and steering wheel also don't work in Bluetooth mode either.

I did the factory reset and loaded the latest version of the software without any change.

Both phones work without issue on the factory Sensus system in my 2013 Volvo, so I know it is not the phones.

Any thoughts? I see this as a legal/safety issue as we are no longer allowed to touch our phones while driving in GA.
 

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@ChryslerCares We have the van in the shop for this right now. We have be able to reproduce this for multiple techs.The dealer is not quite sure what to do.

Need help.
 

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@ChryslerCares We have the van in the shop for this right now. We have be able to reproduce this for multiple techs.The dealer is not quite sure what to do.

Need help.
Hi haleme,

We certainly regret to hear of this happening! Please feel free to follow up via private message with your VIN, email address, phone number, current mileage, and name of the dealer you are working with. We would be happy to connect you with a Uconnect Specialist for additional assistance.

Alex
Chrysler Cares
 
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