Hello, we recently bought a brand new PacHy 2018 Limited on Mar 17, 2018 from South County Chrysler Jeep Dodge Ram (Gilroy, CA). On the drive back home from the dealership, my husband noted a consistent electrical hum on the drivers side at speeds above 35mph. The hum persisted and there was also a low rumble at low speeds < 20mph over the next few days as we drove the van. We immediately made an appointment at Normandin Chrysler, San Jose for the earliest available date (Apr 4) and took the van there as its closer than the Gilroy dealership we bought the vehicle from. The van has been at the service center since then and its been as painful as pulling teeth in getting any updates from them or from Chrysler customer support. They first said that they would not prioritize our service because the vehicle was not bought from them, even though the warranty implies that we could take the vehicle to any of the Chrysler dealerships for servicing. Then after much pressing, on Apr 6, the service center said there could be potential transmission problems and that there is a STAR case opened (Case #33867821). After that, there have been no clear updates on what the status is or the diagnosis. Neither the service center/Chrysler support will return calls or give us clear information on what is going on and what to expect or how much longer the van is going to be at the service shop. How can a company sell a 50,000 dollar car and provide such lousy customer service? The rental car that was given to us has also not been approved for an extension, so at this point we have most likely paid for a faulty minivan that is sitting at the service shop and also paying for a rental for no fault of ours. We really were looking forward to enjoying the van, but our confidence in the vehicle and this model has been badly dinged. What can we do at this point? Would appreciate any pointers from anyone who has gone through something similar. Thanks.