Bubbling paint defect

Rcdhome said:

It would appear that this is a well know paint defect. I have a 2017 that has Bubbling paint defect on the edge of the hood. I have not ever seen this. Is everyone getting their defects repaired by Chrysler?

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There are already quite a few threads covering this, but Yes, it is covered. Dealer should either repair or replace hood (seem to be repairing as of late) and will provide loaner vehicle at no charge.

Rcdhome said:

It would appear that this is a well know paint defect. I have a 2017 that has Bubbling paint defect on the edge of the hood. I have not ever seen this. Is everyone getting their defects repaired by Chrysler?

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Hi Rcdhome,
We are sorry to hear that you are experiencing this paint concern. If you would like any assistance while having this addressed at your dealer, please send our team a private message!
Alex
Chrysler Social Care Specialist

After having read about this problem on the forum, I checked my 2017 and noticed the bubbling. My dealer sent me straight to a body shop. They ordered a new hood, painted it and called me when It was ready. I only needed to wait 1.5 hours for them to exchange the hood. Dealer was friendly and even called me a couple of time to see if things were progressing and if I was satisfied. Thanks to the forum I cought it on time before the warranty expired!

Hey everyone! I have visited with the dealer and my mileage is over the bumper to bumper warranty with almost 50K miles. The corrosion warranty is around 80K miles and depending on the vehicle, some are lifetime. I will be getting mine repaired and a loaner vehicle will be provided.

Yep... Scheduled with the body shop in August.

Got a confirmation today 10/11/19 for new hood due to paint bubbling on front edge of hood. 2017 with 21,753 miles.

How many times did you have to take it back before they ordered you a new hood? I have gone back twice already.

Dropping off at body shop tomorrow. 2017 TL 64kmi

Stephen Dignum said:

How many times did you have to take it back before they ordered you a new hood? I have gone back twice already.

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Actually since I didn't hear back yet from the dealer since 10/11/19. I made a call this morning 10/16/19 and what the hold up was? Was told that paperwork was submitted for hood replacement it was just a matter of waiting. My response was this is un-acceptable in this day and age and was NOT going to wait weeks or months on this. Will update on any further developments.

I am officially on the list to have my hood replaced by Chrysler. This took six months of phone calls and emails to corporate for them to finally acknowledge this KNOWN issue. Apparently many other brands are affected as well since it is the hood manufacturer defect rather than the car brand itself. So Ford, Chrysler, Jeep, among others are included. Not officially a recall but KEEP AT IT AND CONTACT CORPORATE! They know about this but refuse to issue a recall

Who do I contact? My 2017 Pacifica is doing the same thing. I was told by a body shop that other makers are recalling this issue, but apparently Chrysler isn't? I was also advised NOT to start at the local dealship (it wasn't purchased there, anyway).

Rcdhome said:

It would appear that this is a well know paint defect. I have a 2017 that has Bubbling paint defect on the edge of the hood. I have not ever seen this. Is everyone getting their defects repaired by Chrysler?

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I just posted the same thing. I'm looking for advice on where to start (besides the dealership).

Vicki said:

I just posted the same thing. I'm looking for advice on where to start (besides the dealership).

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The dealership is going to be your liaison between you and Chrysler. They have to submit any photos and documentation to Chrysler to start your claim.

If you search the forums on hood bubbling, you will see what others have had to do to get this resolved.

My 2018 Pacifica has this problem, I just noticed it yesterday. I called the dealer who leased it to me and they said it's a known problem and is covered under the warranty. They asked me to bring it into them tomorrow so they can take photos and start the paperwork with Chrysler.

Same here. I took it in this week and now to go through the same process. Anyone know what determines a new hood versus repainting the original hood? I like the concept of them ordering a new hood, painting it and calling me in for a swap. I also do not want to go through this exercise in a few years.

I noticed the same problem on my 2017 hybrid recently, with 48000 miles. Called my local dealership, and they asked me to contact FCA customer care. I tried to message @ChryslerCares here, but the forum does not seem to allow a new user to send message...

After my first post above, I was able to send message. We will see how it goes...

flin1981 said:

After my first post above, I was able to send message. We will see how it goes...

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Welcome to the forums.

That is how the forum software works. It is to help protect against spammers just signing up and using PMs to spam the forum members.

Good information thanks