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2017 Pacifica Limited
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I'm sorry to see this! Please keep us posted on the repair.

Kori
Chrysler Social Care Specialist
I just bought a 2017 Limited from a CJDR dealer with 2 kind of large areas on the leading edge of the hood. Do I go back to the dealer first, or will Chrysler arange a repair?
 

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2018 Pacifica Touring L + S
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325 Posts
You have to go through a dealer to get documentation and photos of the issue that gets sent to Chrysler for approval.
 

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Found bubbling happening on my wife's 2017 after being stationed away for a year. Chrysler says they won't fix it under warranty because its over the milage, even though this is clearly a manufacturing issue and was probably happening under warranty in the spots hidden under the hood. Now I have to get a quote to see how much they will "help out" for me to fix their poor quality product. I paid way too much money for this thing to have the paint come off after 3 years. Seems like poor business model to accept that, as long as it's after the warranty, you are perfectly fine saying 3 years is an acceptable life span for the paint job on a 40k van. Will update with the process for everyone else who will eventually have this problem. If they don't cover this i'll probably just let it keep growing and chip off so that everyone knows what they are getting when they buy a Chrysler, no point in polishing a turd. I didn't have high expectations for trade in value anyways. Below is a pic of the biggest spot but there are small spots all along the underneath of the hood. No chips or breaks just poor application of paint to an aluminum hood. I never deal with warranty crap because most of the time it is just wear and tear, this is completely on the production process, i'm beyond irritated.
44124
 

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I also have a 2017 Limited Pacifica that is bubbling/rusting at the bottom edge of the hood. Seems to be a defect. There should be a recall for this. Love this van but the Quality?
 

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This topic has been discussed endlessly on this forum. See your Chrysler dealer. They should fix it free. It is not subject to recall, because your Pacifica will run safely forever with bubbles on the hood. There is a TSB covering the proper procedure for repainting.

Who are the four guys in your avatar? I hope it's not a group shot of a chapter of Trolls Anonymous. :giggle:
 
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