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I was super confident this would be fixed with zero issues after seeing all these issues. i took to dealer and advisor agreed it was corrosion. Next today (today) he called and said they looked closer at it and its not corrosion but they dont know what it is. Only thing is its exactly what everyone here shows. I sent @ChryslerCares a message so i hope them seeing this constantly will allow them to call my dealer and approve this. Lets hope for the best!
 

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Hi, ChryslerCares Rep (Kori, Andrea, or others),

My wife has a 2018 Chrysler Pacifica and we noticed that there's paint bubble on the front noise of the hood.
I see in the Pacifica forum that the aluminum beginning to galvanize under the paint has been taken care of the dealer.
The dealer that I purchased the vehicle is 6 hours away and I do not plan on driving with my kids in this pandemic.

Do you have any recommendation and what we should do?
44875

Hi stratusrt,

If you need further assistance during your dealership appointment please send us a PM with your VIN and let me know.

Andrea
Chrysler Social Care Specialist
 

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Hi, ChryslerCares Rep (Kori, Andrea, or others),

My wife has a 2018 Chrysler Pacifica and we noticed that there's paint bubble on the front noise of the hood.
I see in the Pacifica forum that the aluminum beginning to galvanize under the paint has been taken care of the dealer.
The dealer that I purchased the vehicle is 6 hours away and I do not plan on driving with my kids in this pandemic.

Do you have any recommendation and what we should do? View attachment 44875
Do you have a CDJR dealership (with a bodyshop) any closer to your home? You shouldn't have to return to the selling dealership to have warranty work completed. Any CDJR dealership (again, with a bodyshop) should be able to address this for you.
 
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Hi, ChryslerCares Rep (Kori, Andrea, or others),

My wife has a 2018 Chrysler Pacifica and we noticed that there's paint bubble on the front noise of the hood.
I see in the Pacifica forum that the aluminum beginning to galvanize under the paint has been taken care of the dealer.
The dealer that I purchased the vehicle is 6 hours away and I do not plan on driving with my kids in this pandemic.

Do you have any recommendation and what we should do?
Best of luck! I just got off the phone with Chrysler customer service and i felt like i was talking to a wall. I requested help through @ChryslerCares on herewith the mindset that they see all people having issues with the hoods and all the stories of it getting fixed. It looks like they only take your info and creating a case for the next rep in line to contact you. My case manager had no idea what was going on with the issue, she didnt care that there is bulletins and countless recorded issues of that. She pretty much only said since the dealer said its not corrosion, its not corrosion and there is nothing you can do. She even mentioned rust needs to be showing through.... which i then reminded her its aluminum. Either way Chrysler customer service was a joke and it was no different then being told no from the dealer since they deemed it not corrosion but a paint issue, which isnt covered.

You options are to bounce around from dealer to dealer until you get one that deems it corrosion. Which she even mentioned doing that.

Very frustrating, which something ive been seeing alot from them lately on here.
 

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Do you have a CDJR dealership (with a bodyshop) any closer to your home? You shouldn't have to return to the selling dealership to have warranty work completed. Any CDJR dealership (again, with a bodyshop) should be able to address this for you.
I want to emphasize @AndyT mentioning "dealer with a body shop". This is important because several forum members here had dealers send work to another body shop, and the problem reappeared in a year or so. This problem requires a rather technical and complicated correction, which is described in Chrysler's Tech Service Bulletin. (Of course, any competent body shop can do the work correctly if they have been taught how.) A dealer body shop is usually the safest, because if the problem does reappear, your recourse path is easier.
 
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Just want to add my 2017 Pacifica to the aluminum hood edge corrosion list. It has 34,000 miles and 42 months (parked in a garage when not driven). Planning on taking it to the dealership tomorrow no doubt to be denied a repair for this known defect since at least 2017. Can't believe there wasn't a recall or class action on this issue....

Nick
 

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I assume your second post will be tomorrow to tell us that your prediction about the denial of repair came true?
 
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Can't believe there wasn't a recall or class action on this issue....
These actions are not necessary for this kind of issue. It does not affect all vehicles, it is not a safety issue, and Chrysler has addressed the issue with TSBs and under warranty.
 

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Waldo: Per your request- The adventure begins: Was told the "Warranty Manager" was not in today and to bring it back Monday.

Nick
 

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Best of luck! I just got off the phone with Chrysler customer service and i felt like i was talking to a wall. I requested help through @ChryslerCares on herewith the mindset that they see all people having issues with the hoods and all the stories of it getting fixed. It looks like they only take your info and creating a case for the next rep in line to contact you. My case manager had no idea what was going on with the issue, she didnt care that there is bulletins and countless recorded issues of that. She pretty much only said since the dealer said its not corrosion, its not corrosion and there is nothing you can do. She even mentioned rust needs to be showing through.... which i then reminded her its aluminum. Either way Chrysler customer service was a joke and it was no different then being told no from the dealer since they deemed it not corrosion but a paint issue, which isnt covered.

You options are to bounce around from dealer to dealer until you get one that deems it corrosion. Which she even mentioned doing that.

Very frustrating, which something ive been seeing alot from them lately on here.
Same issue with me. Been talking to 'Jessica' with FCA customer care but she has honestly done nothing to help and from the beginning has just done exactly the same things I have done: talk to the dealer and has offered no material help. The dealer (Keffer Chrysler in Charlotte) never returns calls and since they are a 30min drive from me it is not a casual visit for me to make either. I am considering legal action at this point.
 

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Same issue with me. Been talking to 'Jessica' with FCA customer care but she has honestly done nothing to help and from the beginning has just done exactly the same things I have done: talk to the dealer and has offered no material help. The dealer (Keffer Chrysler in Charlotte) never returns calls and since they are a 30min drive from me it is not a casual visit for me to make either. I am considering legal action at this point.
Update: Was able to contact the dealer again and made appointment to drop off car for 2-3 days for a 'repair'. will update how it turns out etc late next week.
 

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I took mine to the dealership body shop on a Thursday, they had me scheduled for Monday and I got the van back on Thursday. No fuss, didn't say anything about getting approval from anyone. They just took care of me. In every way my local dealership just takes care of me..
You're lucky! I've had the opposite experience with multiple issues on this van. Would you please tell me the dealership you use?
 

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@ChryslerCares Add my 2017 Pacifica to the paint bubble list. I'm in 92679. Tell me how you are going to fix it.
ChryslerCares cannot fix your hood or make any arrangement to have it fixed. You first have to go to a dealer and plead your case. If the dealer will not help or fix your paint, then you contact ChryslerCares as a liaison to try to get the right department involved.
 

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Noticed on my hood. Took to dealer mid december. Guy knew right away what it was. Saod theyd fix it. Dropped van off two days ago. Loterally the rasiest thing ive ever done withba car/shop. It was even a used car we bought from them. 2018 with 39k on it. Outside of the 3 year 36k mileage certified preowned warranty and they still didnt bat an eye (even tho i think corrosion is covered by a diff warranty). He did say they arent replacing it, just grinding it down, epoxy, repaint, etc. No way that that is cheaper than a new hood and paint, but ohwell
 

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Update: Was able to contact the dealer again and made appointment to drop off car for 2-3 days for a 'repair'. will update how it turns out etc late next week.
I picked up my car last Friday and the job looks flawless. I have seen on the forum where people are seeing the problem come back after being repaired so will monitor and post and update as needed but the job itself was excellent.
 

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Yeah, unfortunately on our 2017 the issue came back after about 6 months.
 

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He did say they arent replacing it, just grinding it down, epoxy, repaint, etc. No way that that is cheaper than a new hood and paint, but ohwell
Its actually way cheaper. Theres the cost of the hood, and then once its painted it has to be blended into the fenders to match properly which is more paint labor.
 
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