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Kori will Chrysler do this for mine also? We bought it new 2018 and I just noticed that I have this blisters also. We love the van but the paint is perfect everywhere else.

D
Just go to your dealer and ask. ChryslerCares may be able to help if your dealer does not handle it properly.
 

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sadly i found these this morning.... 2017 vehicle
 

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Looking at purchasing a used 17 or 18 Pacifica Limited... Does anyone know exactly what model years are affected? I see some with 2018 models have the issue, but a lot of 2017s. Is there any definitive answer on specifically when the manufacturing process was corrected?
 

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Looking at purchasing a used 17 or 18 Pacifica Limited... Does anyone know exactly what model years are affected? I see some with 2018 models have the issue, but a lot of 2017s. Is there any definitive answer on specifically when the manufacturing process was corrected?
I know this doesn't directly answer your question, but the TSB from mid 2019 says model years 2017-current. I suspect anything with aluminum hood, doors, tailgate, etc.
 

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I know this doesn't directly answer your question, but the TSB from mid 2019 says model years 2017-current. I suspect anything with aluminum hood, doors, tailgate, etc.
Thanks, I actually just bought a 2018 from a non-Chrysler dealership with the paint bubbles on the hood like everyone else seems to have. Taking a little leap of faith I guess in hoping my closest Chrysler dealership fixes this for me. I gave them a quick call before I finished the purchase and they said it "should" be approved after sending in some photos. Van looks nice though and we needed a ride so I went for it, fingers crossed!
 

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Actually, I'm starting to wonder if it makes sense to wait on the warranty claim until it's closer to expiring. They looked at it my photos and said there isn't enough corrosion to replace the hood yet if they took it now. From what I'm seeing a lot of people have issues in the future with the repair vs getting the hood replaced. Any thoughts on that? Or know of a good dealer to go to in SE Michigan?
 

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Or know of a good dealer to go to in SE Michigan
No need to wait. Champion Chrysler Dodge Jeep RAM of Brighton did a nice job. It's not a hood replacement, it's a grind fill, and spray. Takes a few days. They did not have a van loaner at the time. Bring it in, they take pics and open a case, go home with your van, FCA reviews and approves, bring it in again this time you will need to leave it, they pop the hood off and fix it.
 

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Actually, I'm starting to wonder if it makes sense to wait on the warranty claim until it's closer to expiring. They looked at it my photos and said there isn't enough corrosion to replace the hood yet if they took it now. From what I'm seeing a lot of people have issues in the future with the repair vs getting the hood replaced. Any thoughts on that? Or know of a good dealer to go to in SE Michigan?
I concur. My preference would be to receive a replacement hood nearer to expiration of warranty, to have the longest potential interval to the inevitable recurrence of galvanic corrosion. After all, the corrosion is cosmetic, not functional damage. It is reasonable to presume that a new, replacement panel will remain corrosion free for a longer period than a repaired aluminum panel.
 

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I concur. My preference would be to receive a replacement hood nearer to expiration of warranty, to have the longest potential interval to the inevitable recurrence of galvanic corrosion. After all, the corrosion is cosmetic, not functional damage. It is reasonable to presume that a new, replacement panel will remain corrosion free for a longer period than a repaired aluminum panel.
The only concern I have with waiting a bit longer is the possibility of being denied on this warranty claim because of a rock chip too close to the corrosion. But maybe it's worth the wait... I've got almost 2 more years, and I'd rather have a better chance of getting a new hood.
 

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The only concern I have with waiting a bit longer is the possibility of being denied on this warranty claim because of a rock chip too close to the corrosion. But maybe it's worth the wait... I've got almost 2 more years, and I'd rather have a better chance of getting a new hood.
There is no reliable means of predicting how Chrysler will handle the claim. I share your concern regarding the potential excuse of using the paint chip to deny the claim.

However, unlike steel body panels which corrode from the surface inward due to physical damage to the paint exposing the underlying steel, the aluminum panels are corroding from within, due to galvanic corrosion. Thus, their denial would be unreasonable and without legitimate basis, however that doesn't preclude them from being jerks and denying the warranty claim. In any case, you may need to escalate the matter through dealership management and to Chrysler corporate (still without guarantee of the appropriate outcome).
 

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I am happy to report the issue with my 2017 Pacifica that had paint on the front edge of the hood bubbling was finally resolved. Took a little more work on my part than anticipated, but eventually the dealership and Chrysler came through.

Thanks

Nick
 

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Had this twice...first time (first three pics)....April 2020 on my 2018.

Second time...February 2021. Has been at the dealer since Feb 12th. Dealership, Bob Caldwell, tried to just send us back to the body shop (where they outsourced the first repair). They wanted me to just 'drop my car off there' and then be without a vehicle for an undetermined amount of time. Not acceptable, my warranty is with Chrysler, not Fineline Autobody; and the dealer not offering a loaner was unacceptable.

Opened a star case; said they were going to push for a replacement hood. Heard back on Friday (5-March) that they repainted the hood once more; disregarding the TSB for aluminum panel replacement.

It's quite sad, my family and I have been driving Mopars since '74; and earlier if you count AMC. From a '74 Duster to a '79 Duster to a '91 Voyager to a '92 Sundance, to a '97 Neon, to a '98 Cirrus; to a '02 Dakota, to a '02 Duango, to a '03 T&C; to a '12 Ram; to a '18 Pacifica....and this is the one that has the most problems with the paint! Of all things!

When this happens again in a year, as it did after the previous repair, I'll be beyond my 3/36. So that's it, Chrysler? 44-years of Driving Chrysler's and while we have had our share of transmission problems (ah, the famous 41TE of the '90s); our experience with the quality of Chrysler's has been overall great. Ball-joints on the Dakota / Durango? Sure, but a huge proportion failed, just as the 41TE's did on the Voyager / T&C. And we were all well into the 80k+ milage range too; so well out of warranty; and within reason of front end lifespan expectation anyhow.

But two hood corrosion issues in 2.5 years? And a company who won't stand behind their product by offering a replacement hood to fix the issue?

I worked for Toyota for a while, and absolutely despise the company and culture. But I'll say they sure stepped up to the plate on frame rot. Chrysler, do you stand behind your quality or should I expect to repaint a hood every 12 months (on my dime now)?
 

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Hello Everyone,
There's a bulletin that references corrosion on aluminum panels.
If you feel that your vehicle is exhibiting these symptoms we recommend following up with your local in order for images to be submitted to warranty.

If additional assistance is needed please follow up us privately.

45852

45853

45854



Lamar
Chrysler Cares
 

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Kori will Chrysler do this for mine also? We bought it new 2018 and I just noticed that I have this blisters also. We love the van but the paint is perfect everywhere else.

D
Feel free to follow up with us privately.

Lamar
Chrysler Cares
 

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I'd rather see this get fixed out in the open.

I received my vehicle back on 12-March. They tried this time, they really did. The hood was not replaced, as I was informed that 'the required warranty repair is to refinish' and not replace the hood.

Photos of the work are below. There is a significant amount of dirt in the paint, along with scratches on the hood. You can also see sanding marks through the paint; and the edges of the hood are not finished. Additionally, the hood was not reinstalled correctly (mismatched fender gaps), and the push-pins to hold the hood insulation up were not replaced. Even worse, when one opens the hood, you hear broken plastic rattling within the hood.

What is the next step, ChryslerCares? This is subpar work, and very clearly no-one really inspected the work for quality control.
 

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I appreciate that you responded to ChryslerCares that this should be out in the open. They are just doing their jobs and are polite and responsive in the face of criticism but they have little resources at their disposal to fix issues. Keeping it public helps us all.
 

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I appreciate that you responded to ChryslerCares that this should be out in the open. They are just doing their jobs and are polite and responsive in the face of criticism but they have little resources at their disposal to fix issues. Keeping it public helps us all.
Chrysler paid the dealer to do this paint repair. It's the dealer's responsibility to get the work done properly. They failed. The dealer needs to get it to a shop that can do it properly, and provide this customer with a similar vehicle as a loaner. Chrysler at this point only needs to force the dealer to comply.
 
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@emjohn4
We recommend following up with the repairing facility in order to have this address.
During this time we can connect you with a specialist that can assist you through out that process. If you would like to go this route, please provide us with the following information via Personal Message: Do not post personal information in the open forum. (moderator's note)
VIN:
Vehicle Mileage:
Full Name:
Preferred phone number:
Earliest call time:
Latest call time:
Updates via email: Y/N [Email address]
Vehicle location: [Customer]
Date and time of appointment: March 12th
Servicing Dealer:

Lamar
Chrysler Cares
 

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Thank you - PM sent.

I notified the dealer on 17-March of these concerns, and they have gone oddly quiet. Once again, the Service Manager is Matt Pickens, of Caldwell Chrysler, in Columbus Ohio.

There is an active case as well, but no resolution has yet to be made; and the case manager is unable to get a response from the dealership.

I would appreciate any assistance in this matter.
 
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