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The PacHy will not start charging on either 110 or 220 unless I open the driver's side door. I have a JuiceBox 40 and the app tells me it is plugged in. The dashboard does not have the green symbol to state that it is plugged in until I open the driver's side door. I have the same issue if I use the Chrysler supplied cable for 110 charging. has anyone else experienced this issue? I
 

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That's a new one on me. Does it continue to charge after you get it started by opening the door when you close the door?
 

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Yes it keeps charging and the JuiceBox app tells us it is finished and it is at 100 percent. It is a weird situation. It acts like it is not plugged in even though it is.
 

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Has this been going on for some time or is this a recent development?
 

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I concur, the dealer is going to need to resolve this one. I could see it being hardware or software. Your Pac isn't waking up when plugged in. It could be that whatever circuitry is responsible for detecting a pilot signal has failed, or it could be software no longer polling that signal. I wonder if you actually have to open the door. On my Pac, when it's plugged in, if I push the lock button (even though it is already locked) or unlock it or press and release the J1772 cord button, my Pac will wake up enough to display the current charge state.
 

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Wait you lost me. You mean if you plug it in, no charging takes place until you open and close the driver door? Since I don't have the Hybrid, what's the juicebox? Does the van think it's charging even if the software your using says it's not?
Like any electronics, try and flip the circuit breaker for the charger for about 30 seconds and then turn it back on. Maybe it's the charger that's not seeing the van?
 

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Discussion Starter #9
The charger tells me that it is plugged in and sees the van on its Wifi app. The van does not have any blue lights on at all to say that it is charging nor does it have the green symbol that looks like a plug on the dash which tells you that it knows that it is plugged in. I did try pushing the lock button on the door handle and that woke the van up and it started charging.
 

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Well, at least it's repeatable and should be the kind of thing the dealer could easily diagnose.
 

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The PacHy will not start charging on either 110 or 220 unless I open the driver's side door. I have a JuiceBox 40 and the app tells me it is plugged in. The dashboard does not have the green symbol to state that it is plugged in until I open the driver's side door. I have the same issue if I use the Chrysler supplied cable for 110 charging. has anyone else experienced this issue? I
Hi aldiesel,

Sorry to hear about this! If you decide to visit a certified dealership for further diagnosis I'd be happy to offer assistance if needed. Just send us a PM with your VIN and let me know.

Andrea
Chrysler Social Care Specialist
 

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Not charging reliably unless I open and close driver door

I took mine to the dealer for the same reason. Sometimes it would charge and other times it wouldn't, but the driver door thing always works. The dealer said it might have something to do with the Allstate Drivewise thing we have plugged into the ODB2 port, since it draws some small amount of power even when the car is off and could affect things. So I'll test that out and let you know what I find.
 

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I have a 2019 PacHy and have issues with 120V charging. It sometimes turns the dash lights on but no current comes in, for 5 - 20 minutes, then it charges OK. My guess is this situation is caused by software limiting the charge rate over time, i.e. it may happen if the battery has recently been charged then driven a bit. Second state is no dash lights when plugging in. This appears to require a door open/close to reset something. It then charges with perhaps issue #1. There is probably some logic behind this apparent chaos, in which case it needs better explanations posted on the monitor. My opinion as an electrical engineer is these are SNAFUs. :rolleyes:
 

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Interesting , I just plug it in or scan my ChargePoint card and plug it in . Upon plugging into the side of vehicle the blue cars indicate charging status . When you plug it in does the drivers instrument cluster state any message ?.. I’ve never had this problem with either my ChargePoint or juicebox Charger .
 

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With issue #1 where it delays charging, it appears normal, says it's charging. This is only with level 1 (single phase 120 V charging). Point is, there are times where it doesn't charge when you expect it should. Have not seen delays or blocked charging on level 2 on the road, but then I always verify the kW rate after connecting, to make sure both phases are working and connectors are OK.
 

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Beware the charge scheduler bug. It causes issues like this. Best disable it and reappraise the situation.

They’ve never fixed it over the many updates that specifically mention it as a bug fix.
 

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I used the charge scheduler a couple of times, but found my usage wasn't that regular. It's been disabled for a couple of weeks, so I doubt that's it. I am not treating this issue as a fault, it's just an observation of how the system works. I expect there is a valid reason for the delayed start to phase 1 charging, just unknown to me. Note that there's no indication on the car that it's charging rate is 200 W instead of 1.5 kW. From the display and blue lights it's working OK.
 
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