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Discussion Starter #1
The charging schedule on my new 2018 PacHy is not working (does not come on when set and plugged in with the charger that came with the van). I saw some posts about this but didn't see any solutions. Has this issue been resolved or anybody get a useful response from Chrsyler Cares?

As of October 1 my van had all the updates.

Thanks
 

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When you say you "had all the updates" I am not sure if you are including the update to the UConnect infotainment system that was distributed over the air in September. If the van is new and it was sitting on a dealer lot at that time it might not have gotten it yet. To check the version of your UConnect system press the driver's side temperature up and down buttons and the front defrost button all three together for five seconds. That will get you to dealer mode, from which you can get to the system version. The version that mostly fixes this is software version 18.20.2e or application version 21.9.0 depending on which line of the screen you look at. I say "mostly" because in my tests it will start within fifteen minutes of when it should but it still doesn't honor the stop charging time.

If you don't have this version you should get it shortly, or you can go back to the dealer and have them install it. See this other post for the bulletin that tells the dealer how to do it: https://www.pacificaforums.com/forum/433-2017-chrysler-pacifica-phev-hybrid-general-discussion/40034-dealers-can-now-do-08-014-18-rev.html#post525870

If you, like me, have time-of-use electric rates then this will be important to you. If you intend to get a level 2 charger then I recommend either a ChargePoint or JuiceBox smart charger. Their charge scheduling is much much more reliable, or at least I know that my ChargePoint is.
 

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Discussion Starter #3
Thanks AZBean. How do I get out of that mode if I go to check my UConnect version? I have no idea if they updated to that version. When I go to driveUconnect website and type in my VIN it says my system is up to date.

I'm bringing it to the dealer next Monday so I'll show them what you suggested.

Yes I am on TOU which is why it matters. I haven't gotten a level 2 charger but that's the plan. Thanks for the suggestion, I was wondering which one had a better scheduling system. BTW, there are a bunch of fast chargers being deployed by VW ChargeAmerica (which is better than their previous philosophy 'PolluteAmerica'). Can the PacHy handle being charged at the fast charger?
 

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You get out of the dealer mode screen just like any of the others. There is an X or back-arrow, I can't remember which, on the top of the screen that closes it.

The driveUconnect website will not tell you about updates to the 2018 main UConnect system. Those are distributed over the air and cannot be downloaded by customers. It will tell you about updates to UConnect Theater system if there are any. The theater system, also known as the video routing module (VRM) is a different module with different software and version numbers. It lives under the passenger seat.

Can't tell you about the scheduling system of the JuiceBox but I know it has one. The ChargePoint scheduler is very simple. You tell it who your utility provider is and what rate plan you are on and it will set up the schedule for you. You can, of course override the schedule if you want to do something different. And it works, one hundred percent of the time.

And no, the PacHy cannot handle DC fast charging. Best it can do is a level 2 charger at 32 amps which will give you a full charge in two hours.
 

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Discussion Starter #5
I see.

Are there any issues that came up for you after installing this update? Sometimes installing an update just opens up a whole new can of worms/problems/issues (that require another update, which causes other issues that require another update, that causes other issues...ad nauseam).
 

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After getting this update some people have reported that when using Google Maps in Android Auto it loses track of the car's location. I myself saw this, briefly, but it has been fine lately. I just read about another person who was having this trouble but it went away when they bought a new phone. So it's not clear if the problem is the UConnect update, an Android update, or some combination of the two.
 

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Discussion Starter #7
Okay thanks.

By the way, just on a related note, how invested is Google (if at all) in improving UConnect, given it's Waymo project?
 

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I really don't know whether the Waymo versions of the PacHys have the UConnect system in them or not. The need for climate controls and such makes me think that they might have the UConnect hardware, but maybe it is a modified version with custom Waymo software. I live in Phoenix where they are testing them so maybe some day I will get to ride in one.
 

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@nanewnanew,

We're sorry to hear that you are having complications with the charging schedule of your Chrysler Pacifica. Please send us a private message if you are in need of additional assistance while your Pacifica is in service next Monday.

Darlene
Chrysler Social Care Specialist
 

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AZBean knows their stuff. I have a July'18 Pachy and the scheduling wasn't really working at all or was more miss than hit. I was trying to figure out how to force the OTA update or go the USB route since I mistakenly dismissed the update the day before. Thankfully after a few off/on cycles across a couple of sessions it happened to re-appear and following that update, charge scheduling seems to work much better, but as AZBean notes, it's still a time window vs a definite start time. No complaints.


As far as update causing more issues, so far I can't say anything is worse, but I also haven't had that much experience on the original uConnect software. I wish updates would add new apps for kids, but oh well. :smile2: Some issues though I do see on the new version which may have existed on prior versions are:

  1. Surround camera (if applicable) sometimes at low speeds or stopped is still greyed out. This happens rarely but just today, I had to move to Park and turn off/on the car to get back to surround camera as an option. A bit irritating.
  2. iPhone CarPlay using Google Maps did lose track of my position once or twice now, then caught up after a few more minutes.
Otherwise, working fine.


One question is I have the trial for AT&T hotspot running, so is that how I'm getting OTA updates for uConnect? Or does uConnect utilize the cellular network for OTA upgrades even after the hotspot trial expires as I have no need to renew it?
 

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Thanks, that's what I figured/was hoping for. Makes sense since the uConnect app needs a way to send/receive updates as well no matter if you sign-up for wifi hotspot or not.
 

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Discussion Starter #13
So I met with the dealer today. I showed them the message you referenced with the RRT and they said that update isn't yet available for my van and that it is based upon VIN. They said I should receive an over the air update for my radio by the end of the quarter. Does this sound correct? Why would Chrysler not make the update available to all 2018 vehicles at the same time?

Thanks


When you say you "had all the updates" I am not sure if you are including the update to the UConnect infotainment system that was distributed over the air in September. If the van is new and it was sitting on a dealer lot at that time it might not have gotten it yet. To check the version of your UConnect system press the driver's side temperature up and down buttons and the front defrost button all three together for five seconds. That will get you to dealer mode, from which you can get to the system version. The version that mostly fixes this is software version 18.20.2e or application version 21.9.0 depending on which line of the screen you look at. I say "mostly" because in my tests it will start within fifteen minutes of when it should but it still doesn't honor the stop charging time.

If you don't have this version you should get it shortly, or you can go back to the dealer and have them install it. See this other post for the bulletin that tells the dealer how to do it: https://www.pacificaforums.com/forum/433-2017-chrysler-pacifica-phev-hybrid-general-discussion/40034-dealers-can-now-do-08-014-18-rev.html#post525870

If you, like me, have time-of-use electric rates then this will be important to you. If you intend to get a level 2 charger then I recommend either a ChargePoint or JuiceBox smart charger. Their charge scheduling is much much more reliable, or at least I know that my ChargePoint is.
 

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So I met with the dealer today. I showed them the message you referenced with the RRT and they said that update isn't yet available for my van and that it is based upon VIN. They said I should receive an over the air update for my radio by the end of the quarter. Does this sound correct? Why would Chrysler not make the update available to all 2018 vehicles at the same time?

Thanks
It is really frustrating how the service advisers at dealers are so anxious to put off doing work that is covered under warranty.

In my opinion Chrysler is finished distributing this over-the-air update -- it has been six weeks since they started. But regardless of whether that is true or not, you are experiencing the first symptom listed in the bulletin: "PHEV vehicles may intermittently not charge when using the scheduled charging feature". And given that is so, here is what the bulletin says:

If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. If any vehicle not on the VIN list exhibits the symptom/condition, perform the inspection.

INSPECTION:
1. Verify the radio software version. Radio must be in Dealer Mode to verify by following these steps:a. Push and hold the Front Defrost, Driver Temperature Up and Temperature Down buttons simultaneously until the Dealer Mode screen appears (approximately seven seconds).Release buttons.b. Select Radio Part Information. The software version will be listed next to Application Version
2. Is the radio currently at software level 21.9 or higher(Fig. 1)?
•NO >>> The radio software needs to be updated. Back out of Dealer Mode and proceed to Step 1 of the Repair Procedure.


All I can suggest is go back again and don't take no for an answer, or go to another dealer.
 

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Discussion Starter #15
Why do you think they are done with the over the air updates just because it has been 6 weeks? The service dealer said it can go until the end of the quarter.

I'll probably give them until the end of the quarter and then bring it back in if it hasn't happened yet. But we'll see.
 
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