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Just to balance it out a bit for potential buyers, in October we will have had our van (2018 PacHy) for four years. During that time we’ve had no major problems and the few times it was at the dealer we had it back usually the same day. Once, they kept it for two nights, I think. Overall, we are satisfied with the purchase and only major concern is this recall that’s still hanging over our heads since February.
 

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I think that the problem in general with many PHEVs is that they represent such a small segment of the entire population of vehicles. So these dealers understand the problems and how to fix them with ICE vehicles but the PHEVs are a more rare bunch. A PHEV comes in with a problem and maybe it’s the first time a technician has even worked on one. Along with that we have the supply chain issues related to the CoVid pandemic and that just compounds already existing problems. It’s unfortunate that we, the owners, are the ones paying the price for this. A car manufacturer like Chrysler or Ford or any other needs to embrace the technology that is taking over the industry instead of regarding it as a nuisance.
 
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