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Discussion Starter · #21 ·
So many of these issues could be solved IF THER WAS LESS TO NO BACKUP LINE FOR NEEDED PARTS!
Cannot agree more. And to me it comes down to what a company is willing to do for its customers when unforeseen future circumstances puts the company in a situation where they may have to incur expenses to keep their customers happy.

I own a Chevy and Lexus and neither has issues giving out loaners. The Chrysler dealership is the only one that as a policy does not offer loaners. I saw that another post saying their dealership gave them a loaner so it's good to know my situation is not a nationwide policy.

One note to add is that in my experience issues with Pacifica hybrids are also not diagnosed properly the first time. Per my post above, dealership technicians are not trained or do not have the authority to perform the repairs unless they engage the STARS team from Chrysler. So it drags everything out because the decision on what to do next is being handled remotely by a team who is reading emails crafted by your dealership's technicians.
 

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Discussion Starter · #22 ·
I am having the same repair issue with my 2021 hybrid. Car just stalled in the middle of the highway bc it was having trouble switching between electric and gas. Been in the shop since June 4th and Chrysler is coming up with new things to investigate. From changing heater element to transmission. I DO have an issue with a van with less than 15K miles being in the shop this long and Chrysler having no clue what’s wrong. I paid for a rental for 10 days before switching to a dealer loaner. They closed my case on the rental side and have not reimbursed me yet.
Chrysler is usually good on mailing the check. Once the case is closed you should get it within 2 - 3 weeks. Make sure to call them if you don't.

May I ask where you are located? Nice that your dealer offered a loaner. I personally will really vet the dealership's service department out before making my next purchasing decision. And the policy on rentals will be a high priority item for me.
 

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This sounds super painful, but if you have in writing from them that they will pay for the rental it would seem you have a great small claims case. I'd like to see them show up and argue how it's your problem that their representative told you something they didn't want them to.
 

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Discussion Starter · #24 ·
This sounds super painful, but if you have in writing from them that they will pay for the rental it would seem you have a great small claims case. I'd like to see them show up and argue how it's your problem that their representative told you something they didn't want them to.
I am contemplating it. More to see this through then to recoup the rental expenses.

Question for everyone in the know on this forum - how do I best request transcripts/notes on my case from Chrysler? Do I have a right to them as the customer or can they flat out refuse? Thanks in advance.
 

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2018 Pacifica Touring L + S
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I am contemplating it. More to see this through then to recoup the rental expenses.

Question for everyone in the know on this forum - how do I best request transcripts/notes on my case from Chrysler? Do I have a right to them as the customer or can they flat out refuse? Thanks in advance.
I would think that you have to start by contacting the same department, or agent if you can, and ask them how to get any transcripts.
 

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Question for everyone in the know on this forum - how do I best request transcripts/notes on my case from Chrysler? Do I have a right to them as the customer or can they flat out refuse? Thanks in advance.
I don't think there's any right for the information they have about you, except maybe as laid out in some privacy policy you may have signed at some point. Rules for discovery in small claims court cases also seem to vary widely from venue to venue, so that may or may not be an option.
 

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We own a 2020 for 1.5 years, 30k. No issue other than the WiFi. The car pulls a little left and the original dealer pretended to do alignments but did not even changed the tire pressure. i found a second dealer that's far better. That being said, dealing with Ford and GM previously... it's the same story. Big companies who's employees clock in and out and don't care. I heard similar stories about Toyota and Tesla.
 
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