Cannot agree more. And to me it comes down to what a company is willing to do for its customers when unforeseen future circumstances puts the company in a situation where they may have to incur expenses to keep their customers happy.So many of these issues could be solved IF THER WAS LESS TO NO BACKUP LINE FOR NEEDED PARTS!
I own a Chevy and Lexus and neither has issues giving out loaners. The Chrysler dealership is the only one that as a policy does not offer loaners. I saw that another post saying their dealership gave them a loaner so it's good to know my situation is not a nationwide policy.
One note to add is that in my experience issues with Pacifica hybrids are also not diagnosed properly the first time. Per my post above, dealership technicians are not trained or do not have the authority to perform the repairs unless they engage the STARS team from Chrysler. So it drags everything out because the decision on what to do next is being handled remotely by a team who is reading emails crafted by your dealership's technicians.