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Discussion Starter #1
Has anyone been able to self-track their production order for a Pacifica?

I tried using the Chrysler VOTS website but it does not seem to work (mobile or desktop).

Thanks!
 

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Correct, they disabled the VOTS website. The only way to do it now, is call Chrysler, or ask your dealer to track it for you.
 

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Discussion Starter #5
If you call Chrysler directly, what information do you need to have for them to track your vehicle?
I called today. They asked for my name, date of order, and VIN or VON. They were then able to track my order.
 

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That's really disappointing that they completely got rid of the VOTS system. It worked great to track the order of my Dodge Journey in 2011. Five years later, I figured the system would be even better. Finding out that they completely abandoned providing customers with a way to self-track their orders is really surprising and unfortunate.
 

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I was told the reason they disabled it, was that customers were becoming upset, when their vehicles didn't arrive as scheduled on the VOTS website.
 

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Seems like adding a disclaimer about not guaranteeing accuracy would have been a better solution than disabling it for everybody.
 

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I just placed my order. Having no way of tracking its progress sure doesn't give me a good feeling.
 

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Just get your VIN number or vehicle order number from your dealership then periodically call Chrysler at 800-334-9200. It will tell you the status of your car.
 

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I have the VON. They don't get annoyed if you repeatedly call for a status update? Will they tell you when it's scheduled to more to the next phase or just tell you it's current status. Do you know if you can check the status via email instead of calling?
 

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Haven't heard of any email method. I just called for the first time yesterday and my van was still in D status even though my dealership said it put the order in on 7/30 (I would have thought it would be a little further along even though the factory was shut down for a two week summer vacation until 8/8 per another poster).

You'll probably get a different person every time you call so I doubt they'll get annoyed. One call a week seems reasonable to me but call every day if you feel like it.

I don't know if they'll give next phase scheduling info. I saw this website which shows production stages that may be applicable to the Pacifica: Chrysler Jeep Vehicle Order Codes | jeepfan.com
 

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Looking back through my emails from the last time I placed an order (2011), I do see an email address for the order team. Not sure if it's still valid since it may have gone along with VOTS, but I'll give it a try. I also noticed that during the order process the last time, I received an automated email every time the vehicle entered a new status. I guess that must have been part of VOTS too if nobody's receiving emails anymore. It still just blows my mind that this process has gone so far backwards in 5 years.
 

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I just called the Chrysler number and he gladly gae me the info. 1-800-334-9200 press 1 then press 2. Have your VON# or last 8 digits of your VIN#
 

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I found the only chat people helpful and easy, but at the end of the day they had very little actual information. The ordering process is basically as follows:

1) You order and get VON
2) A VIN is generated
3) You go to D1 status (scheduled to be built)
4) You car is assembled going through E (Frame), F (Paint), and G (Trim)
5) Your vehicle is released by the plant (KZ) and shipped (KZM)

The vast majority of the ordering process will be spent in D1 status while you wait your turn to be built. You can pester the chat line and your dealer for an estimate -- but it is just that, an estimate. The system really doesn't tell you much. One time the Chrysler chat person told me "oh, your vehicle has been in D1 for 28 days and the max is 30, so it will build next week." FALSE, it was not. Another time, a very helpful person from chat said wow, you've been D1 for a while, let me see what is going on and contact you later. The next day I got an email from him and he found out my vehicle would be built the week of 8/8. FALSE, as on Friday, 8/14 I was still D1. But, he was close as it was built the next week.

Once the vehicle is being assembled, going through E, F, and G only takes 1-2 days and things go quickly from there. So, there is really not much to track -- just am I D1 or am I assembled?

The good news is you can track that yourself. Within 24-48 hours of assembly, you should be able to view your Build Sheet by going the following address (NOTE, this is not a hyperlink. Copy this into your web browser and REPLACE "XXX" at the end of this with your VIN):

http://www.chrysler.com/webselfservice/BuildSheetServlet?vin=XXX

And, about 24-48 hours after that, you should have your Window Sticker at the following address:

http://www.chrysler.com/hostd/windowsticker/getWindowStickerPdf.do?vin=XXX

Once you have these things, your vehicle is likely on the way, and your dealer should be able to give you an ETA for actual delivery. Your van is also probably showing on the dealer's website as in transit at this point.
 

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I found the only chat people helpful and easy, but at the end of the day they had very little actual information. The ordering process is basically as follows:

1) You order and get VON
2) A VIN is generated
3) You go to D1 status (scheduled to be built)
4) You car is assembled going through E (Frame), F (Paint), and G (Trim)
5) Your vehicle is released by the plant (KZ) and shipped (KZM)

The vast majority of the ordering process will be spent in D1 status while you wait your turn to be built. You can pester the chat line and your dealer for an estimate -- but it is just that, an estimate. The system really doesn't tell you much. One time the Chrysler chat person told me "oh, your vehicle has been in D1 for 28 days and the max is 30, so it will build next week." FALSE, it was not. Another time, a very helpful person from chat said wow, you've been D1 for a while, let me see what is going on and contact you later. The next day I got an email from him and he found out my vehicle would be built the week of 8/8. FALSE, as on Friday, 8/14 I was still D1. But, he was close as it was built the next week.

Once the vehicle is being assembled, going through E, F, and G only takes 1-2 days and things go quickly from there. So, there is really not much to track -- just am I D1 or am I assembled?

The good news is you can track that yourself. Within 24-48 hours of assembly, you should be able to view your Build Sheet by going the following address (NOTE, this is not a hyperlink. Copy this into your web browser and REPLACE "XXX" at the end of this with your VIN):

http://www.chrysler.com/webselfservice/BuildSheetServlet?vin=XXX

And, about 24-48 hours after that, you should have your Window Sticker at the following address:

http://www.chrysler.com/hostd/windowsticker/getWindowStickerPdf.do?vin=XXX

Once you have these things, your vehicle is likely on the way, and your dealer should be able to give you an ETA for actual delivery. Your van is also probably showing on the dealer's website as in transit at this point.
Awesome...Thank you for the info. Nothing yet on my vehicle vin but I'll keep refreshing in the coming days
 
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