I understand your frustrations with the dealers. I luckily have had a good experience with the one I've gone too. Found them when I was searching for someone to program a replacement key fob I had purchased. They were the only ones willing to do it and didn't act like I was a bother when I called or walked in. I was so impressed I'll probably go through them for my next vehicle. I brought a recording in and they immediately knew what it was. It seems they've seen it numerous times including the managers personal vehicle.
As far as what I said above, I misspoke. It's the blend door actuator that they replaced. I apologize. I'll have to look at the paperwork to see if they listed the part number on the invoice. That way I can be for sure. I just have to steal the van for a minute from the wife when I can to dig through the paperwork. It's hard to get a moment alone with the van unless I'm fixing something lol.
I heard that. I've bought 16 vehicles from this dealer. Both personal and Business. And probably 10 more from the previous owner. The shame is, the service department used to be the place to go. They changed the service manager, and it all turned to crap. The last several years have been terrible. Fortunately, I didn't need much. When I retired, I was a swap car driver and tow guy for new stuff. He used my rig to go all over the place, further than 200 miles to tow cars and trucks. I'm in Jersey. I've gone to South Carolina, Florida, as far as Oklahoma. (That was a 90K diesel Pickup WOW) The parts Mgr and I are close friends. We were always swapping Mopar parts and wrenching together. So you won't need to fuss about the part number. I appreciate the help and thanks.
The funny thing is, This was the first car I did not buy from him. Every time he got the one I wanted, it was sold before he could put a hold on it. I didn't go new, my wife wrecked our 300 and we wanted to pay cash. I wanted the + package and there's not that many around here I guess. That's another story.
Anyway, I am grateful for the info and Thanks again.