[Springster]

We own a 2017 Pacifica with 31K miles. We bought it brand new. We have had no issues whatsoever until we hit 30K miles. Then, the issues began. The newest issue that we just noticed is that there is a clunking-thumping noise coming from the driver's side front wheel well. This is felt the most when driving at slow speeds of 18-22 miles per hour. The driver can feel the thumping coming from under the left foot when placed close to the wheel well. The noise frequency follows the road surface's texture and is different than the consistent clicking type of sound one might get due to the rolling of the wheel. We have just gotten our Pacifica back from the shop after 2 weeks to fix the bubbling paint issue on the hood, and now we have to bring it back again for another issue. I hope the dealer can figure out what is wrong with the car and fix it quickly, otherwise I am seriously considering trading it in for another brand vehicle before our warranty is up. We still love our Pacifica, but reliability and safety trumps everything.

Has anyone else had a similar issue? Thanks.

 

[ChryslerCares]

We own a 2017 Pacifica with 31K miles. We bought it brand new. We have had no issues whatsoever until we hit 30K miles. Then, the issues began. The newest issue that we just noticed is that there is a clunking-thumping noise coming from the driver's side front wheel well. This is felt the most when driving at slow speeds of 18-22 miles per hour. The driver can feel the thumping coming from under the left foot when placed close to the wheel well. The noise frequency follows the road surface's texture and is different than the consistent clicking type of sound one might get due to the rolling of the wheel. We have just gotten our Pacifica back from the shop after 2 weeks to fix the bubbling paint issue on the hood, and now we have to bring it back again for another issue. I hope the dealer can figure out what is wrong with the car and fix it quickly, otherwise I am seriously considering trading it in for another brand vehicle before our warranty is up. We still love our Pacifica, but reliability and safety trumps everything.

Has anyone else had a similar issue? Thanks.

Hi Springster,
We are sorry to hear that you have been experiencing this. Has a case been opened on the customer care side to assist in addressing your concern? If not, please send our team a private message and we would be happy to get this process started for you!
Alex
Chrysler Social Care Specialist

 

[bhavinjo]

We own a 2017 Pacifica with 31K miles. We bought it brand new. We have had no issues whatsoever until we hit 30K miles. Then, the issues began. The newest issue that we just noticed is that there is a clunking-thumping noise coming from the driver's side front wheel well. This is felt the most when driving at slow speeds of 18-22 miles per hour. The driver can feel the thumping coming from under the left foot when placed close to the wheel well. The noise frequency follows the road surface's texture and is different than the consistent clicking type of sound one might get due to the rolling of the wheel. We have just gotten our Pacifica back from the shop after 2 weeks to fix the bubbling paint issue on the hood, and now we have to bring it back again for another issue. I hope the dealer can figure out what is wrong with the car and fix it quickly, otherwise I am seriously considering trading it in for another brand vehicle before our warranty is up. We still love our Pacifica, but reliability and safety trumps everything.

Has anyone else had a similar issue? Thanks.

We have the same issue with our 2017 Limited with about 37K miles. It's more pronounced when you first get going and the vehicle is cold. Still need to take it in to the dealer to have it checked out.

 

[ChryslerCares]

We have the same issue with our 2017 Limited with about 37K miles. It's more pronounced when you first get going and the vehicle is cold. Still need to take it in to the dealer to have it checked out.

Hi bhavinjo,
We are sorry to see you are also experiencing this concern. When you decide to take your Pacifica to the dealer, please send our team a private message and we would be happy to add an additional layer of assistance!
Alex
Chrysler Social Care Specialist

 

[qn215]

Had this same issue a few month back and they supposedly tightened something in the suspension put some lock-tite on. I'll have to find the papers. Being a car guy, I still think there is still a slight clunking noise that is not noticeable to those not looking for it.

 

[2N697]

Clunkety Clunk @ Low Speed on uneven surface

I have a 2017 and this clunk started about 30K miles. Finally took it in at about 55000 miles and was told it is a broken or worn strut mount. I am pretty sure this is a known issue that is being avoided by dealerships based on the way I was treated (technically out of warranty). Dealership went to great efforts to avoid responsibility/accountability and could not get me out of there fast enough. Problem still not fixed at 70K.

 

[ChryslerCares]

I have a 2017 and this clunk started about 30K miles. Finally took it in at about 55000 miles and was told it is a broken or worn strut mount. I am pretty sure this is a known issue that is being avoided by dealerships based on the way I was treated (technically out of warranty). Dealership went to great efforts to avoid responsibility/accountability and could not get me out of there fast enough. Problem still not fixed at 70K.

Hello 2N697,

We're sorry to hear you're continuing to experience concerns. Are you planning on going back? We can get you an additional layer of assistance while you work with them. We're available via direct message if you end up working with the dealer again.

Jasmine
Chrysler Social Care Specialist

 

[Springster]

The dealership determined that the clunking noise was due to a bad strut. They are replacing the strut with a new one today and will perform alignment. We will see if this corrects the symptoms. It should be still covered under warranty since we are at 31K miles. The service adviser mentioned that the malfunctioning strut was causing uneven tread wear on the tires, which I had to replace at roughly 20K miles. We will probably need to change the passenger side strut soon as well, since it thumps loudly when going over speed bumps at slow speeds. By the way, the rental car I am provided with during the repairs is a Jeep with 33K miles and it seems to have both front struts shot (exactly the same symptoms as our Pacifica). The vehicle rides super shaky and it is impossible to exceed 60K miles on the highway. Based on this, I guess that all Chrysler branded vehicles are likely to have the issue with the struts going bad soon after 30K miles.

 

[6Gen]

2017 TL 55,000 mi. Yes, similar clunk/creak/click, possibly from both front L&R - worse when cold and worse in winter. Mostly noticeable at low speeds before road noise masks it. Performed the hub/lock-tite TSB - some improvement, but not nearly resolved. Hood acne, too.

 

[ChryslerCares]

2017 TL 55,000 mi. Yes, similar clunk/creak/click, possibly from both front L&R - worse when cold and worse in winter. Mostly noticeable at low speeds before road noise masks it. Performed the hub/lock-tite TSB - some improvement, but not nearly resolved. Hood acne, too.

Hi 6Gen,
Let us know if you decide to continue working with your dealer to resolve this. We're available via private message.
Lydia
Chrysler Social Care Specialist

 

[sandlaw0]

We had tie end rods and a few other parts related to those as well as struts replaced at about 30,000...now they are saying we need strut mounts...at 45,000. Google says struts should always be replaced in pairs and strut mounts replaced when struts are done. Thankfully we have the extended warranty, but we have to pay the deductible..if they had fixed everything the first time, we wouldn't have to be dealing with this again..or pay the deductible. If my calculations are right, just over suspension, they have had our van three weeks total...kind of ridiculous.

 

[Lipster]

Isn't your warranty good for 60/60,000?

 

[sandlaw0]

Lipster...transmission is...basic is only til 36,000...

 

[Lipster]

If not in warranty, take it to a front end shop. Or any independent mechanic that does suspension work. Everything is less money than a dealership at an indy shop.
My Sienna needed struts. Toyota? 1200 bucks.
Indy shop? $800. Included alignment.

 

[sandlaw0]

They have had our vehicle now for 6 days ..still not fixed and no word when it will be. There is a tsb regarding struts and strut mounts. Called Chrysler and they said if it's past the initial 36,000 mile warranty , not their problem, they only go by recalls. Yes, I have the extended warranty, but I don't feel that I should have to pay the deductible or have to keep coming back to the dealer for strut related issues...

 

[ChryslerCares]

They have had our vehicle now for 6 days ..still not fixed and no word when it will be. There is a tsb regarding struts and strut mounts. Called Chrysler and they said if it's past the initial 36,000 mile warranty , not their problem, they only go by recalls. Yes, I have the extended warranty, but I don't feel that I should have to pay the deductible or have to keep coming back to the dealer for strut related issues...

Hello sandlaw0,

If you would like to keep us updated on your vehicle process going forward. Please don't hesitate to send us a direct message, we would be more than happy to assist.

Lamar
Chrysler Social Care Specialist

 

[PacificaFlyer]

Hi. New here to forum and new owner of a 2018 Pacifica. Bought it used and just as basic warranty was expiring. I also have the thump from above the driver whellwell with the accompanying noise. It popped up soon after I purchased it and just after it went over 36 k. I will take it to a dealer but I do. It expect much assistance from them. I will let you know what they say. Thanks