[FastDEW]

it is the upper strut mount. Had ours changed. Problem fixed.

 

[rjdjr01]

it is the upper strut mount. Had ours changed. Problem fixed.

mine just started 48,000 miles. how much does this little adventure cost?

 

[ThisSuckersElectrical]

mine just started 48,000 miles. how much does this little adventure cost?

Mine is going to be covered. I will let you know what they would have charged when I get it back. Goes in @7AM in the morning.

 

[rjdjr01]

thanks, curious to what all is failing in there

 

[ThisSuckersElectrical]

thanks, curious to what all is failing in there

Picked it up this afternoon. They have ordered several parts.

Parts ordered today.
68369289AA or 04721547AC LEFT FRONT UPPER STRUT MOUNT
04721602AB LEFT FRONT UPPER STRUT MOUNT BEARING
05151024AB LEFT FRONT ISOLATOR SPRING

Topic unrelated parts ordered today.
68272201AC HARMON KARDON SPEAKER
6TE84DX9AA SCREW COVER
5VM63PD2AJ PANEL CARGO DOOR
68175335AA TRIM SCREW

 

[rjdjr01]

thanks for the info.. seems like a lot of money when all is said and done. good thing you are still under warranty. anyone have a reason for the early failure on the left side only?

 

[fredonpark]

Picked it up this afternoon. They have ordered several parts.

Parts ordered today.
68369289AA or 04721547AC LEFT FRONT UPPER STRUT MOUNT
04721602AB LEFT FRONT UPPER STRUT MOUNT BEARING
05151024AB LEFT FRONT ISOLATOR SPRING

Topic unrelated parts ordered today.
68272201AC HARMON KARDON SPEAKER
6TE84DX9AA SCREW COVER
5VM63PD2AJ PANEL CARGO DOOR
68175335AA TRIM SCREW

Had similar noises coming from left front end on my 2017 Pacifica Limited at about 50,000 miles. My problem was sway bar and associated hardware. Had extended warranty with 0 deductible so do not know real costs. My parts were back ordered for about 3 weeks----so this is not an isolated problem

 

[ThisSuckersElectrical]

Had similar noises coming from left front end on my 2017 Pacifica Limited at about 50,000 miles. My problem was sway bar and associated hardware. Had extended warranty with 0 deductible so do not know real costs. My parts were back ordered for about 3 weeks----so this is not an isolated problem

I'm at 11,000 miles, my rattling started around 6,000 but I had been putting it off as I already knew what the problem was and it was not a safety concern for immediate repair. Parts for mine came in after a week. No more rattling after having the driverside upper strut mount replaced. I could not get my repair work papers from them as their computers froze up. But they did have my Pacifica plugged in and charging for my arrival.

 

[Maggie]

We are having similar problems with our 2017 Pacifica Limited. At 82,000 KM. We bought the 1st Pacifica in our hometown in Ontario, Canada and have been totally pleased until now. We are currently in Florida and when we arrived took car to dealership for oil change and tire rotation. Shortly thereafter we started hearing the clunking noise. Even a passenger mentioned the noise.
Took it in and they felt it was our back shocks. Waited a week and a half for parts and they replaced both rear shocks - "Absorber 17023001".
We were still in their parking lot when we could still hear the clunking.
Then they decided it was the front shocks. Another week and a half and this time replaced both front shocks, springs and isolators. Parts - "Strut Fro 17023004", "Strut Fro 17023004", "Spring Fr 17012004" and "Isolator 17023009".
We are still hearing the clunking noise!
Fortunately our warranty has still covered this.
We hear it most at 20-25 kph.
We have places we would like to visit while in Florida but nervous about being out on the highway with the car. Also don't look forward to long drive home on I-75 not knowing what is wrong.
Any more suggestions from anyone.

 

[Payam]

We have the same issue with our 2017 Limited with about 37K miles. It's more pronounced when you first get going and the vehicle is cold. Still need to take it in to the dealer to have it checked out.

I have the same issue with my 2017 with 37K Miles. I hear a clunk under the driver floor boards when I initially press on the brake.

 

[ChryslerCares]

I have the same issue with my 2017 with 37K Miles. I hear a clunk under the driver floor boards when I initially press on the brake.

Hello payam,
We are certainly sorry to hear about your recent clunk. To clarify, have you had this concern examined by your local certified dealer? If not, we recommend connecting with your dealer, as they will be in the best position to diagnose your concern and determine the appropriate course of action. If you decide to move forward with a local dealer, we would be more than happy to escalate a case on your behalf so that your concern is documented and so that a Case Specialist can work alongside your dealer to find a potential solution. Please follow up at your earliest convenience to let us know how you plan to proceed.
Laura
ChryslerCares

 

[Maggie]

We are having similar problems with our 2017 Pacifica Limited. At 82,000 KM. We bought the 1st Pacifica in our hometown in Ontario, Canada and have been totally pleased until now. We are currently in Florida and when we arrived took car to dealership for oil change and tire rotation. Shortly thereafter we started hearing the clunking noise. Even a passenger mentioned the noise.
Took it in and they felt it was our back shocks. Waited a week and a half for parts and they replaced both rear shocks - "Absorber 17023001".
We were still in their parking lot when we could still hear the clunking.
Then they decided it was the front shocks. Another week and a half and this time replaced both front shocks, springs and isolators. Parts - "Strut Fro 17023004", "Strut Fro 17023004", "Spring Fr 17012004" and "Isolator 17023009".
We are still hearing the clunking noise!
Fortunately our warranty has still covered this.
We hear it most at 20-25 kph.
We have places we would like to visit while in Florida but nervous about being out on the highway with the car. Also don't look forward to long drive home on I-75 not knowing what is wrong.
Any more suggestions from anyone.

I just want to update on our problem. Firstly, I did not explain our problem correctly to this forum. The clunking was coming from the back of the car, not the front like others had mentioned.
The problem is finally fixed.
This is what was printed on our invoice.
"Check clunking noise, put vehicle on flat rack and bounced, found bushings noisy in left and right toe links and comfort link passenger, replaced links, 2 bolts and set toe, road test OK. Had to cut bolts out of the toe links due to rust
1 - 68235367-AC - Link Camb 17029017
2 - 68218020-AD - Link Toe 17029017
2 - 6511390-AA - Bolt Hex 17014001"

So we now have a lot of new parts, that may not have been necessary, but we have a quiet car and no longer worry that it could fall apart as we travel back to Canada on I-75. Fortunately everything was covered under our warranty.

 

[ChryslerCares]

I just want to update on our problem. Firstly, I did not explain our problem correctly to this forum. The clunking was coming from the back of the car, not the front like others had mentioned.
The problem is finally fixed.
This is what was printed on our invoice.
"Check clunking noise, put vehicle on flat rack and bounced, found bushings noisy in left and right toe links and comfort link passenger, replaced links, 2 bolts and set toe, road test OK. Had to cut bolts out of the toe links due to rust
1 - 68235367-AC - Link Camb 17029017
2 - 68218020-AD - Link Toe 17029017
2 - 6511390-AA - Bolt Hex 17014001"

So we now have a lot of new parts, that may not have been necessary, but we have a quiet car and no longer worry that it could fall apart as we travel back to Canada on I-75. Fortunately everything was covered under our warranty.

Hey Maggie,

We're glad to hear your concerns have been resolved. If you are unable to receive feedback in the future from here, please feel free to contact Customer Care in your region 800-465-2001 for additional assistance.

Alex
Chrysler Cares

 

[davisb]

I just bought a 2017 Chrysler Pacifica and it has 35,000 Miles on it. I to am experiencing this problem and i told them a couple days after i bought the car. Is there a recall on this issue? I am taking the car up to the dealership today.

 

[ChryslerCares]

I just bought a 2017 Chrysler Pacifica and it has 35,000 Miles on it. I to am experiencing this problem and i told them a couple days after i bought the car. Is there a recall on this issue? I am taking the car up to the dealership today.

Let us know how your appointment goes, davisb. Also, you can check for any recalls that may be associated to your VIN at Official Mopar Site | Service, Parts, Accessories & More.

Kate
ChryslerCares

 

[twinturbos33]

Our '18 has been to the dealer 6 times now for entire front strut replacement due to clunking, clicking, squeaking when you turn the wheel full lock to the left and or backup. It's an embarrassment to drive it's so loud. C Cares has been great to work with, but I am running thin on patience. Everytime we pick the car up from the dealer, 10 miles later the squeaking starts again. Happened right around 20k mi or so and has continued for a year and now at 40k.

 

[adawggy]

I have the exact same problem on my 2018. I took it to the dealership and they told me that they did not know what was making the noise so they couldn't do anything about it. I was a little shocked to get that response from them.

 

[CentralFla]

I experienced the same thing on our recently traded 2017. Now we're in a 2020 Touring-L (3200 Miles), and just this week while visiting my son we went to an out of the way restaurant and had to drive a 1/2 mile on a "wash board" surface dirt road. It sounded like the whole front end was coming undone. I was surprised that after 3 years Chrysler still hasn't resolved the problem. The steering seems tight and the vehicle tracks perfectly on the highway. Hopefully there is a recall forthcoming.

 

[ChryslerCares]

I experienced the same thing on our recently traded 2017. Now we're in a 2020 Touring-L (3200 Miles), and just this week while visiting my son we went to an out of the way restaurant and had to drive a 1/2 mile on a "wash board" surface dirt road. It sounded like the whole front end was coming undone. I was surprised that after 3 years Chrysler still hasn't resolved the problem. The steering seems tight and the vehicle tracks perfectly on the highway. Hopefully there is a recall forthcoming.

I regret to hear of this happening so soon in your owning experience, CentralFla. Should you decide to visit a dealer to have this addressed, we are happy to help. Just send a private message to get started.

Kate
ChryslerCares

 

[adawggy]

Update. So after contacting ChryslerCares, my dealership did further research into what was causing the noise. They removed the front seat and found a metal kids thermos that was rolling around and supposedly causing the noise. I am skeptical that this was actually causing the noise based on what i was experiencing. But if that was the cause i am also embarrassed. The sound is definitely gone (for now at least) and they did not charge me and even gave me a complementary oil change. So I am pleased with how they handled it and hopeful that there is not a lingering problem.