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We own a 2017 Pacifica with 31K miles. We bought it brand new. We have had no issues whatsoever until we hit 30K miles. Then, the issues began. The newest issue that we just noticed is that there is a clunking-thumping noise coming from the driver's side front wheel well. This is felt the most when driving at slow speeds of 18-22 miles per hour. The driver can feel the thumping coming from under the left foot when placed close to the wheel well. The noise frequency follows the road surface's texture and is different than the consistent clicking type of sound one might get due to the rolling of the wheel. We have just gotten our Pacifica back from the shop after 2 weeks to fix the bubbling paint issue on the hood, and now we have to bring it back again for another issue. I hope the dealer can figure out what is wrong with the car and fix it quickly, otherwise I am seriously considering trading it in for another brand vehicle before our warranty is up. We still love our Pacifica, but reliability and safety trumps everything.

Has anyone else had a similar issue? Thanks.
Just got our 2020 Pacifica (less than 5k miles on it) and started hearing exactly what you describe. Will take to the dealer next weekend.

Thanks for the detailed description on your issue.
 

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Just got our 2020 Pacifica (less than 5k miles on it) and started hearing exactly what you describe. Will take to the dealer next weekend.

Thanks for the detailed description on your issue.
I had to take mine back two weeks later from the other listed repairs all was good and it started again. They replaced the lower control arm, sound has not come back since. While they had it apart they did the hub bearing TSB on both sides being they already had one side fully apart. That TSB was listed at 14 hours. YIKES! Glad it was under warranty.
 

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2018 Pacifica Touring L + S
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I had to take mine back two weeks later from the other listed repairs all was good and it started again. They replaced the lower control arm, sound has not come back since. While they had it apart they did the hub bearing TSB on both sides being they already had one side fully apart. That TSB was listed at 14 hours. YIKES! Glad it was under warranty.
Do you have any information on the hub bearing TSB? Is is only for Hybrids? My 2018 gas sounds like the bearing is going on the drivers side.
 

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As for this clunking noise from the front end of your late model Pacifica, I had that on my used 2018 with 25,000 miles. It was especially noticeable driving on a unpaved driveway. I remember reading a long term test of a Pacifica in Motor Trend before buying mine and they mentioned the dealer replaced the front sway bar links. So I just ordered Moog sway bar links from Rock Auto. They are more heavy duty than OE and have grease fittings. Since I replaced these, I've had no more clunking. They are less expensive than the OE links as well. I hope that this info helps.
 

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So I’m starting to wonder if this is my problem. Even at slow speeds, when I ease off the accelerator, I immediately here the think, almost like something dropping and bouncing under my left resting foot on driver’s side. Beyond frustrated.
 

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ok so i just read about the hub axle thread, now u guys are talking about the shocks too....bad shocks shouldnt be klanky right

so frustrating
anyone in orange california have a good dealer that wont give u **** when trying to get work done even when u have a extended warrenty
 

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I have a clucking noise, apparently it's a corroded strut mount on a 2018 (45k miles) Pacifica and Chrysler don't want to know as the corrosion warranty only applies to body panels. Sounds like manufacturing defect as these parts should not corrode this early (and nothing around the mount shows any evidence of corrosion). I'd be interested to know if this is a wider issue? $800 repair bill is all on me...not impressed with the quality, if I'm having corrosion problems at 30 months I'm worried for the future!
 

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so when i took my car in for this, they came back to me and said it was also a corroded strut housing...im like how does that happen in california.

tech took it for a ride and still same noise so they have now ordered the left shaft half axle
i received a notecard stating my parts were here CH68494387-aa
i cant seem to find this part on a website of parts...can someone post what it looks like.
will get van in this week and see what happens
 

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I have a clucking noise, apparently it's a corroded strut mount on a 2018 (45k miles) Pacifica and Chrysler don't want to know as the corrosion warranty only applies to body panels.
It seemed strange to me too so I looked it up. It looks like it's part of the strut assembly rather than the body (which is actually a relief, in my opinion). A piece of the strut assembly is much easier replaced than a repair to the strut tower. Of course, that's still an $800 repair you shouldn't have to deal with this early.

If you look at the diagram in the link below, you'll see it's Part #4 in the diagram.
Link

I'm hearing some similar noises from my front end so I'm going to have to take a look at my strut mounts when (or more like if) I find the time. I had a look at my swaybar end links and bushings recently and they looked ok.

Given that the Pacifica is known for hard shifting, I wonder if some people might see premature wear of engine or transmission mounts or even subframe bushings. It's another suspicion with my van.
 

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Started noticing the same noise in our 2018 Touring Plus recently. It is especially noticeable when going over poor expansion joints in the road at around 45 mph. Almost sounds like a basketball bouncing continuously in the left front wheel well.

I have also noticed a squeaking noise from the same location when going over speed bumps and a clunking noise on the driver side when turning right, especially when also going up a driveway apron.

Our van has 34K on it. Looks like I'll be making an appointment ASAP, don't need an $800+ repair bill.

We had a very similar noise on our leased 2017 Touring L+ at only 16K on it. This was before the TSB and it took the dealer numerous times to figure out what the clunking issue was.
 

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We have a 2017 Pacifica Limited that needed all struts replaced at 32k miles (still under warranty). Now, at 55k miles, the front passenger side was making noise. Took in it and was told it was the strut (but the part was still under warranty for 2 days! Score!!). Got our vehicle back and a few days later, the noise started again. Took it back to the dealership and they ended up replacing the entire strut assembly. NOW, after having it back for a week, the noise is already coming back. The dealership feels terrible and is going to fix at no cost to us, but it seems even they are unsure of what is going on.
Needless to say, I’m heartbroken that the van I once loved is now having issues at only 50k+ miles when we have always taken care of her maintenance and have not neglected her. I’ve told my husband I don’t even trust it anymore, and we are actively looking for a different van for me.
I am stuck on loving the Pacifica, but we will likely switch to a Honda Odyssey since no one seems to really be able to explain WHY the Pacificas have such terrible suspension problems.
 

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We have a 2017 Pacifica Limited that needed all struts replaced at 32k miles (still under warranty). Now, at 55k miles, the front passenger side was making noise. Took in it and was told it was the strut (but the part was still under warranty for 2 days! Score!!). Got our vehicle back and a few days later, the noise started again. Took it back to the dealership and they ended up replacing the entire strut assembly. NOW, after having it back for a week, the noise is already coming back. The dealership feels terrible and is going to fix at no cost to us, but it seems even they are unsure of what is going on.
Needless to say, I’m heartbroken that the van I once loved is now having issues at only 50k+ miles when we have always taken care of her maintenance and have not neglected her. I’ve told my husband I don’t even trust it anymore, and we are actively looking for a different van for me.
I am stuck on loving the Pacifica, but we will likely switch to a Honda Odyssey since no one seems to really be able to explain WHY the Pacificas have such terrible suspension problems.
Sounds frustrating, but not a reason to buy a different vehicle IMO. It's probably a low cost part (like $100) that needs replaced and it sounds localized to the front corner...there's only so many things that it could be. Just need the problem identified correctly...perhaps different mechanic can solve it rather than swapping out an expensive vehicle that you seem to like otherwise. Good luck either way!
 

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Our 2017 Pacifica fell out of warranty a few months ago and guess what? We have the same issue as you all have described above. We love our Pacifica, but with this known issue now, will probably look to trade in sooner than expected and NOT for another Chrysler minivan. In the meantime, looks like I’m out $876 to repair it! Sigh...
 

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Had this issue with our 2017 as well.
 

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We own a 2017 Pacifica with 31K miles. We bought it brand new. We have had no issues whatsoever until we hit 30K miles. Then, the issues began. The newest issue that we just noticed is that there is a clunking-thumping noise coming from the driver's side front wheel well. This is felt the most when driving at slow speeds of 18-22 miles per hour. The driver can feel the thumping coming from under the left foot when placed close to the wheel well. The noise frequency follows the road surface's texture and is different than the consistent clicking type of sound one might get due to the rolling of the wheel. We have just gotten our Pacifica back from the shop after 2 weeks to fix the bubbling paint issue on the hood, and now we have to bring it back again for another issue. I hope the dealer can figure out what is wrong with the car and fix it quickly, otherwise I am seriously considering trading it in for another brand vehicle before our warranty is up. We still love our Pacifica, but reliability and safety trumps everything.

Has anyone else had a similar issue? Thanks.
I have recently resolved that issue, though it was coming from the passenger side. It turned out to be the strut, although there were no visible signs of failure. On this blog, I found a TSB, with the procedure to investigate this noise symptom. My 2018 Pacifica Limited had around 41K miles on it when this began. It took around 3K miles for it to become really annoying. I took it to two different dealerships, the first of which misdiagnosed it as sway bar bushings (wat off and would have cost $800' including the $138 they charge as a diagnostic fee). The second dealer's young tech diagnosed the upper strut mount (close, but there was no visible damage to it. Replacing had no effect.) The next step was to replace the strut, though it too exhibited no visual damage. That got rid of the noise, so I suppose it was an internal failure of some sort. I'm expecting a check from the first dealership for my diagnostic fee.
 

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2017 CHRYSLER PACIFICA TOURING L PLUS 48000 km. the front shock absorber (strut) knocked on the driver's side.
First, I changed the stabilizer struts, it did not help.
They removed both shock absorbers - they were very soft, they had to be made hard, new oil and gas (nitrogen) were poured into them, the pistons were cleaned and made stiffer, for such a weight and 18 wheels - they must be made tougher. After the repair, the knock disappeared. Maybe someone useful information.
The price of repairs in Belarus is $ 215 for work and some spare parts.
Maybe someone will find the information useful.
 

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I own a 2018 pacifica and has just completed 37k on my van. I am also noticing a similar spring unloading sound at low speeds also i noticed that the van is slightly lower on driver side. Took an appointment with local dealer fingers crossed.
 

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We own a 2017 Pacifica with 31K miles. We bought it brand new. We have had no issues whatsoever until we hit 30K miles. Then, the issues began. The newest issue that we just noticed is that there is a clunking-thumping noise coming from the driver's side front wheel well. This is felt the most when driving at slow speeds of 18-22 miles per hour. The driver can feel the thumping coming from under the left foot when placed close to the wheel well. The noise frequency follows the road surface's texture and is different than the consistent clicking type of sound one might get due to the rolling of the wheel. We have just gotten our Pacifica back from the shop after 2 weeks to fix the bubbling paint issue on the hood, and now we have to bring it back again for another issue. I hope the dealer can figure out what is wrong with the car and fix it quickly, otherwise I am seriously considering trading it in for another brand vehicle before our warranty is up. We still love our Pacifica, but reliability and safety trumps everything.

Has anyone else had a similar issue? Thanks.
We have a 2019. It started doing the same thing while on a road trip. We unfortunately crossed the 36k mark while on the trip. Now dealer won’t cover strut replacement under warranty because we are at 37k. To say I am frustrated is an understatement! This known issue should be covered under a recall. Very sad to see so many experience the same issue. So many, in fact, that we were told it has caused a back order for parts.
 

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We have a 2019. It started doing the same thing while on a road trip. We unfortunately crossed the 36k mark while on the trip. Now dealer won’t cover strut replacement under warranty because we are at 37k. To say I am frustrated is an understatement! This known issue should be covered under a recall. Very sad to see so many experience the same issue. So many, in fact, that we were told it has caused a back order for parts.
It is definitely concerning that there are so many failures that appear to be systemic. Chrysler doesn't make the stuts and many of the other components in their vehicles. However, a company concerned with quality and reputation would certainly investigate and resolve, to the customers' satisafaction, the issues found in this blog.
 

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Just started getting the clunk on passenger side front end at 62k miles. It happens when braking and over bumps. Going to bring it in to my Indy next month. What is the consensus? Bad strut?
 
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