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When I took my 2018 Pacifica in for the steering recall I had them fix the USB port for the car play. First they said the port worked until I showed them it didn’t. Took it back in and they said they fixed the port but the radio wouldn’t reboot. An hour later they called and said they got the radio working but the port stopped working and they would have to order a new port hub. They put it in a few days later and the radio and navigation work, car play works but now the radio won’t pair with my phone. Any ideas before I call them and take it back again.
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I really do not know why Chrysler's dealers are so poorly trained! I have tried two dealers already and in both cases I'm more educated about the systems failing that the dealer's tech guy. This is something that I have not experienced before neither with Ford's, Hyundai's and Toyota's Dealers. With Ford I have to use them few times because of bad quality of Ford's cars 20 years ago, with Hyundai and Toyota I almost ever had to use them other than when a battery failed or stuff like that, but they always showed a high level of training.
 

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When I took my 2018 Pacifica in for the steering recall I had them fix the USB port for the car play. First they said the port worked until I showed them it didn’t. Took it back in and they said they fixed the port but the radio wouldn’t reboot. An hour later they called and said they got the radio working but the port stopped working and they would have to order a new port hub. They put it in a few days later and the radio and navigation work, car play works but now the radio won’t pair with my phone. Any ideas before I call them and take it back again.
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Hello Smilam,

We can forward this over to the Uconnect Team before your appointment before some additional troubleshooting. Please send us a direct message if this is of interest.

Jasmine
Chrysler Social Care Specialist
 
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