[Lisa Mueller]

I have had issues with my 2021 Pacifica since 1,000 miles. It shut diwn & lost power on the freeway going 75 miles an hour. Now I have continued issues with the control screen freezing & navigation not working. I’ve had loud humming sounds at various times. I’ve had front & side collision sensors go off with nothing next to me. Sometimes the screen wouldn’t turn on so I can’t play radio, use heat controls, Wi-Fi, Bluetooth phone or navigation. It changes all the time. It’s been in dealership 7 times now. One told me not to bring it back because they can’t fix it. I sent Chrysler a certified letter with no response. Any suggestions on how to get a correctly functioning vehicle ?

 

[r3d3nvy]

Do you happen to know what they dealership tried to do to resolve the issues? It seems like some of the issue might be a software upgrade. Since I dont know if they updated the system or not, I would suggest checking your service history paper and see what was done. I would also suggest maybe giving Chrysler a call and ask them if your vehicle is up to date with all software with the uconnect system. They will know what updates are available, if any.

 

[ChryslerCares]

I have had issues with my 2021 Pacifica since 1,000 miles. It shut diwn & lost power on the freeway going 75 miles an hour. Now I have continued issues with the control screen freezing & navigation not working. I’ve had loud humming sounds at various times. I’ve had front & side collision sensors go off with nothing next to me. Sometimes the screen wouldn’t turn on so I can’t play radio, use heat controls, Wi-Fi, Bluetooth phone or navigation. It changes all the time. It’s been in dealership 7 times now. One told me not to bring it back because they can’t fix it. I sent Chrysler a certified letter with no response. Any suggestions on how to get a correctly functioning vehicle ?

Hello Lisa,

We are sorry to hear about your experience. Please send us a PM, our team would be happy to dig further into this for you.

William
Chrysler Cares

 

[DoninDel]

You buy it new? Almost sounds like a vehicle that had been flooded....
Seems dealer wants to stall you until warranty expires.

 

[ThisSuckersElectrical]

Have they checked the 12-volt battery? That will cause all kinds of craziness if it is bad. If not the 12-volt battery then this might be your issue.

(1) Recall 03A An unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning. | Page 3 | 2017+ Chrysler Pacifica Minivan Forums (pacificaforums.com)

 

[snobrdrdan]

One told me not to bring it back because they can’t fix it.