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I purchased a 2019 Pacifica Limited with 38,489 miles on it from a Chrysler dealer. I was not shown, and did not sign the "Certified Pre-Owned Vehicle Checklist". The vehicle was labeled and sold as Certified Pre-Owned. The dealer claims I did not need to sign anything. I know for a fact there are two copy's of the CPOVC, top white copy is marked "customer" and the other, yellow copy is for the CPO dealer. How can I remedy this situation?
 

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Hi stahlmaster,

Thanks for reaching out. We're sorry to hear of your concerns! From our understanding, it is not required to be signed by you. However, it is available if warranty ever needs to access it. Are you currently experiencing any vehicle concerns?

Alex
Chrysler Cares
 

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Thank you for your reply. Upon my inspection of the vehicle when I got home I noticed the coolant reservoir was empty, the washer fluid was empty AND missing it's cap. The 3rd row seat (60% side) would not stow due to stripped gears on the motor, the owners manual is missing, tire pressure is lower then recommended. I found all this out the first night I brought it home. The "oil life remaining" display shows 23%. Quite frankly I'm afraid to put any miles on the Pacifica! I'm not sure if ANYTHING is covered under the CPOV warranty or if an inspection was even done. It sure doesn't look like it.
I would appreciate any help you can give me concerning this issue.
 

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Hi stahlmaster,

Thanks for reaching out. We sincerely regret to hear of this. We do recommend scheduling an appointment at this dealer. Once you can confirm an appointment, we are happy to connect you with a case specialist. They will be able to work alongside your dealer to work toward a solution for you.

Alex
Chrysler Cares
 

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Discussion Starter #5
I'm really having a hard time trusting this dealer, however, if this is what you recommend I will do it.
 

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I'm really having a hard time trusting this dealer, however, if this is what you recommend I will do it.
We understand your concerns. However, since this is where you purchased your vehicle, scheduling an appointment there will be the best option at this time. However, please note that in the future you are more than welcome to have your vehicle serviced by any authorized FCA dealer in your area. Please feel free to follow up with us in a private message once you can confirm an appointment.

Alex
Chrysler Cares
 

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Discussion Starter #7
By all means yes, I'd like to make a service appointment as soon as possible. Please advise. I can leave the vehicle if needed as I have alternate transportation. Please advise.
 

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Discussion Starter #8
By all means yes, I'd like to make a service appointment as soon as possible. Please advise. I can leave the vehicle if needed as I have alternate transportation. Please advise.
I have called the dealership and they will get back with me to confirm the time and date I requested.
 

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Click on the Chrysler Cares link in their name attached at the top of their post. A bubble should pop up and in the bottom right side of that bubble you should see the option to Message. Click that and you should be on your way.
 

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Click on the Chrysler Cares link in their name attached at the top of their post. A bubble should pop up and in the bottom right side of that bubble you should see the option to Message. Click that and you should be on your way.
Got it. Thanks
 

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I purchased a 2019 Pacifica Limited with 38,489 miles on it from a Chrysler dealer. I was not shown, and did not sign the "Certified Pre-Owned Vehicle Checklist". The vehicle was labeled and sold as Certified Pre-Owned. The dealer claims I did not need to sign anything. I know for a fact there are two copy's of the CPOVC, top white copy is marked "customer" and the other, yellow copy is for the CPO dealer. How can I remedy this situation?
From your description, it almost sounds as if the vehicle they sold you really wasn't a CPO vehicle, but it sounds like you suspect that already. This is another one of those cases of us buyers needing to be more aggressive with the sales person and finance manager. Easier said than done since they know all the tricks and we don't. The problem is the deed is done and is nearly impossible to make undone. I'm betting they won't take the vehicle back, so the next best thing is to make some sort of financial settlement with you.

If you can determine for sure that the vehicle was sold under false pretenses and they don't settle with you, then you can at least document your experience with the dealer on Facebook and other social media sites as a service to other unsuspecting potential buyers. You can also file a complaint with your local Better Business Bureau and possibly your Secratary of State's office.

Beyond that, well, maybe others can chime in. Perhaps the easiest thing to do is to take your Pacifica to someone you trust and ask them to do their own multi-point inspection. Fill the coolant recovery tank with the recommended fluid (see your manual), change the oil and filter (again check your manual for proper oil specs) and then enjoy your new-to-you vehicle. In other words, make the best of an otherwise sour situation.
 

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I watched the video "Certified Pre-owned doesn't mean what you think" on youtube:

He addresses this exact situation. The way it works apparently is that for a CPO vehicle, the dealer tells the manufacturer "we did the inspection" and the manufacturer says "excellent, sell it as a CPO". Whether the dealer actually does the inspection or not is a different matter, and the CPO paperwork supposedly contains language that states that the inspection language does not constitute a warranty, which means there is no guarantee that the things on the inspection list actually work. All that buying a CPO vehicle actually guarantees is that you have an extended warranty on the vehicle backed by the manufacturer.
 

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Discussion Starter #14
I never got the document. Nothing (to my knowledge) is broken with the exception of the 60% 3rd row seat. The common fluids were empty. "Certified"? **** I'd be happy with basic maintenance. The vehicle is at the dealer as we speak. We'll see what happens. This seems like bad business practice, at least.
 
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