Can you believe it I actually got a call back! Unfortunately the service rep told me that the part was on back order and wouldn't be in until Friday. Nice to know now since they have had my Pacifica since last Thursday. After getting denied for a loaner since i 'don't have a service contract' and the service rep hmm-ing and hawing he finally came to the decision that our van has low miles (no duh its 6 months old) and that its under warranty (again, the 6 months thing) and that he would speak to the service manager about covering a rental for us. A few mins later i get a call back and they say that they can put me in a rental. This is all great for the next few days but what about the past 5 days that you've had my car? The mileage and warranty situation didn't just change today. It had low miles and was under warranty when i dropped it off 5 days ago. If they are willing to cover a rental now because of those factors they should have put us in a rental from day 1. Instead, over the past 3 weekdays (last Friday, yesterday and today) my wife has had to take hours out of her days to drive in and pick me up from work since we only have 1 car and she has the pleasure of taking care of our 1 year old all day and needs said car.
Needless to say this will still be the last time we visit this dealership for any needs...big or small.