[mudking]

So this issue kind of bugs me as i only have about 5500 miles.
Started happening late last week.
it is really evident when you are making a complete U-Turn to the left and turning the wheel back to center.
First dropped it off this past Friday afternoon.
Service Rep said the Tech could not reproduce it so I went ahead and drove down there and easily reproduced the noise which is a small audible "tick,...tick" definitely metal to metal of some sort, the Tech said unfortunately the dealer has no Certified Pacifica Techs and his first guess, it may be a brake caliper bolt.....
Since they had to order a Window Control Module and also a 2nd Row Lever to move the second row up for 3rd row occupants to enter, I took back the van on Saturday as the parts were not to come in until today.
I dropped off the van today in the morning and am awaiting further troubleshooting. will update once i get the dealers update.

 

[Jjg2191]

Is it like a clicking noise? I started having that problem recently where I had clicking...but it was turning right or left. Sometimes just one click, other times several clicks. Sometimes louder than others. Also, my van makes a lot of creaks and noises over bumps, etc. My van has been at the dealer not for almost 2 weeks. They have said it is the strut mounts. They are backordered and they will not be in until November 7th. I asked why strut mounts would be bad one a new car. He said that since the part is taking so long he suspects they are having problems with this part/design.

 

[dolee7]

noises

I think I would consider calling chrysler and see if they would speed things up.There is no excuse to have to wait that long for strut mounts.

 

[Jjg2191]

They ended up replacing the whole steering gear. We'll see if that fixes it.

 

[Cthrewu]

Any updates on this thread? It seems our Pacifica has the same issue, popping noise when turning wheel to left and returning it to center.

 

[ChryslerCares]

Any updates on this thread? It seems our Pacifica has the same issue, popping noise when turning wheel to left and returning it to center.

Hey Cthrewu,

Have you had your Pacifica in to your dealership to address this concern yet?

Kori
Chrysler Social Care Specialist

 

[mudking]

update

They replaced the Inner and outer Hubs as well as the brake rotor due to warping and that seems to have resolved the issue for now 5000 miles later. I will look up the final work order and post later.

 

[Cthrewu]

Hey Cthrewu,

Have you had your Pacifica in to your dealership to address this concern yet?

Kori
Chrysler Social Care Specialist

No not yet, it has been in for other issues but they haven't had the time to diagnose the steering noise. Is there an official TSB for this issue since other are having the same problem?

 

[ChryslerCares]

No not yet, it has been in for other issues but they haven't had the time to diagnose the steering noise. Is there an official TSB for this issue since other are having the same problem?

Hi Cthrewu,

No, I do not see any TSBs for the concern mentioned in the thread. If you'd like me to provide any follow up or help scheduling an appointment, please let me know.

Kori
Chrysler Social Care Specialist

 

[RAC]

I had this exact noise with mine. Took it in and they replaced some bearings, etc. about a week or two later, my Pacifica stopped working as I was driving. It made a terrible noise (sounding like the transmission failed) the car wouldn't drive and when placed in Park the car rolled. Towed in and dealer said it was a broken axle. I picked up the car on Monday, they fixed the problem (so I thought), until today Friday) my car died in my driveway, placed in park, car rolled backwards. Placed in Drive, terrible grinding noise. This is exactly what it did a week ago when I had it towed in the first time. The tow truck driver (not a mechanic, but knows a lot about cars) said there is no way this is a broken axle, it's a transmission problem. So if that's the case, why did the dealer replace my axle last week for the same problem I had again today. My car has less than 5,400 miles on it. This is unacceptable, and dangerous as the car rolls forward and backwards in park, and lost total engine function while driving. My car is a lemon and needs to be replaced immediately. I think my car may fall under the lemon law due to days in the shop anyway, but I'm hoping a call to Chrysler corporate will get this resolved with having to get attorneys involved. One thing I did read about the creaking/clicking was that it is usually a sign that your axle is going bad. Hopefully Chrysler gets this resolved before someone gets killed which could have happened with our Pacifica.

 

[mudking]

7000 Miles Later and Noise is Back+ Steering Column new issue

They replaced the Inner and outer Hubs as well as the brake rotor due to warping and that seems to have resolved the issue for now 5000 miles later. I will look up the final work order and post later.

:frown2:and 7000 miles Later, the Noise is back. I scheduled to go into dealer first thing tomorrow morning. I politely asked about the lemon Law to my Service Adviser who preceded to let me know there was a book in my glove compartment I could reference... I really like this van aside from this Obvious mechanical defect many owners are experiencing. Also a new issue that arose now is that when I park the van , then come back to it an hour or so later and drive, on the initial first movement I am getting a tick form the steering wheel column....I am really afraid that if they do fix it again, 7000 miles down the line again it will re-appear.....I am no Rookie to First Year Models either--2003 Honda Element,2010 Ford Raptor ,2012 Fiat Abarth 500,2016 Fiat 500X, and now this 2017 Pacifica which is the only one that has given me issues...I will update once i receive word back from the Dealer tomorrow afternoon hopefully.

 

[ChryslerCares]

:frown2:and 7000 miles Later, the Noise is back. I scheduled to go into dealer first thing tomorrow morning. I politely asked about the lemon Law to my Service Adviser who preceded to let me know there was a book in my glove compartment I could reference... I really like this van aside from this Obvious mechanical defect many owners are experiencing. Also a new issue that arose now is that when I park the van , then come back to it an hour or so later and drive, on the initial first movement I am getting a tick form the steering wheel column....I am really afraid that if they do fix it again, 7000 miles down the line again it will re-appear.....I am no Rookie to First Year Models either--2003 Honda Element,2010 Ford Raptor ,2012 Fiat Abarth 500,2016 Fiat 500X, and now this 2017 Pacifica which is the only one that has given me issues...I will update once i receive word back from the Dealer tomorrow afternoon hopefully.

Hi mudking,

Please let me know if you'd like me to follow up with the dealer--send me a PM if I can help.

Kori
Chrysler Social Care Specialist

 

[mudking]

Thanks Kori,
Dropped off the Van today in the morning and drove with the Tech who serviced the Van last, we duplicated the 2 issues. He advised he thought it would be best to contact Chrysler Corp, since this same exact noise has appeared 3 times and been in for repair. He was great to deal with, as well as my service adviser. Will PM if need be.....
On a side note got another Grand Caravan Rental with only 6000 miles, but let me tell you, it is a night and day difference between the Pacifica, cant praise enough about the smoothness in the Pacifica, now If Chrysler can get these Mechanical Gremlins fixed Permanently, I will be a happy camper.

 

[ChryslerCares]

Thanks Kori,
Dropped off the Van today in the morning and drove with the Tech who serviced the Van last, we duplicated the 2 issues. He advised he thought it would be best to contact Chrysler Corp, since this same exact noise has appeared 3 times and been in for repair. He was great to deal with, as well as my service adviser. Will PM if need be.....
On a side note got another Grand Caravan Rental with only 6000 miles, but let me tell you, it is a night and day difference between the Pacifica, cant praise enough about the smoothness in the Pacifica, now If Chrysler can get these Mechanical Gremlins fixed Permanently, I will be a happy camper.

Thanks for the update! The dealership is doing exactly what I would have asked, so that is great--keep me posted.

Kori
Chrysler Social Care Specialist

 

[mudking]

Dealer Service Adviser just called and told me they have not been able to get to the root cause of the issue, and have not yet Contacted Corp. Losing faith here....PM'd you Kori

 

[mudking]

Okay so got a call earlier this morning from the Service Adviser.
She advised that there is a known TSB for my Pacifica, involving some 'Thread Locker' that will not be here until Tuesday and that this will resolve the Click/tick issue coming from the front hub assembly.
As for the Steering Click Noise they could not reproduce it( I have it on Video) , but she said they Lubbed Some part on the steering shaft and it should hopefully fix it. I did advise them that the Steering Wheel Click only happens when the car is parked more about an hour or more...
At this point i have to sadly say that I am bowing out of Chrysler Ownership once I get the Repaired Van back next week. I will probably take a hit when I trade it in due to the numerous fixes already in the system but i cannot stomach the amount of times it has taken this to get it "possibly" fixed. I really did like the Pacifica, and truly wish it did not have to be this way. I traded in a perfectly good working Ford Truck and Fiat Mini Suv to Consolidate and have 1 dependable Every Day vehicle, unfortunately My Pacifica did not cut the mustard.
I am actually not even considering another van, but am looking at the Ford Focus RS and the Alfa Romeo Giulia ti among others. This forum was a Great Resource and I wish all the Current and Future Owners the Best of Luck.

List of Issues Since Day 1, Currently have about 12500 Mile on the Van.
Broken Latch on Second Row Seat for Easy Third Row Entry-Fixed
Passengers Side Window stopped going up all the way-Fixed
Click Noise from Front Hub Assembly-- Currently in for the 4th time to fix this
Click/Tick Noise From Steering Wheel When Moving Vehicle after parked for an Hour-- Currently in for Fix
Grinding Passenger side Sliding Door- currently In For Fix

 

[Frozen Tundra]

save yourself $10k and wait for another problem and have it bought back by chrysler.

 

[mudking]

save yourself $10k and wait for another problem and have it bought back by chrysler.

Probably a good idea.
I wish Chrysler would have stepped up and suggested buying it back themselves but it seems they(Dealer and Corp) just want to keep throwing parts at it.
Something that actually irritated me a bit was when I got the call today from the Dealer, I was told I could come pick up the van in its current state(Mechanical defects) and drive home while they wait on the Part..Really I could come drive the Van that is making mechanical noises inside and out and feel safe putting my 6 year old and 10 month old kids in the back, Wow. Again I really liked the Pacifica when there were no Defects affecting it, and I wish I could keep a Pacifica in the stable.

 

[mudking]

Steering Wheel Click

Here is a video for the Steering Wheel Click after being parked for an hour or more...
https://1drv.ms/v/s!AmmAaHnWEvh2hJNSt5-QDL3z9srAcg

 

[Frozen Tundra]

once the vehicle is kept from you for 30 days for repairs, the lemon law kicks in most states.

him offering for you to take it home, is a way to keep the number of days down. I wouldnt hold it against either dealer of chrysler, its just business.

technically your van probably is safe, but the average consumer is not a mechanic or engineer, so you should not be required to feel safe. you are right to be irked.

leave the van there to get closer to 30 days. research florida lemon law, and work it out with chrysler. no lawyers needed if you remain cordial.

all the manufacturers buy back thousands of vehicles. avaergae happy customer dont become a member of a forum and tell the masses how happy they are, average customer who has been through what you been through, go out of their way and sign up and share their negative experiences.

this is why chrysler social media is here, to extinguish the embers, before it becomes massive fire. like the chrysler 200. haha