[Akbriggs2010]

Our overhead DVD player worked fine for about 1 week. Then the sound cut out all the voices in the movie to a very low volume and the background music, and sounds are at correct level. In order to hear the voices I have to crank to maximum volume, which makes the background noise extremely loud, or it works fine with the headsets. I took to dealership explaining the bad Center dialog and they ordered a new DVD player which was on back order and had to wait weeks for. It finally came in and they replaced it, and still did the same thing. They pulled a new Pacifica off the lot, and it did the same thing as well. The dealer said basically it was just a bad design from chrysler, which infuriated me. I spent a lot of money for the vehicle and everything should work perfectly. They told me to express my concerns to customer service. I call customer service and they open a case for me. I get an email a day later stating "my case was closed and the vehicle is working as it should." Which made me more mad as I wasn't contacted. I called back and talked to a supervisor, and they said they think it's a safety feature, and to buy more headsets if more people want to listen. Also they told me to reach out to the sales guys at the dealer, don't know why they would want me to do that. I'm extremely irritated by the run around and lack of effort on everyone at Chryslers part, I will never buy another vehicle from Chrysler ever after this experience. I do not think it is a safety feature as I can listen to the radio and talk through Bluetooth, so that excuse is complete garbage. I don't think they know what the problem is and keep diverting me. Does anyone else have this issue with their 2017 Pacifica?

 

[SurfNC02]

Check if you have surround sound turned on. Voice data is designed to come out of the center channel only (which it sounds like you know). If surround sound is on, that part will only come out of the center dash speaker. If you turn surround sound off and it works like a charm, I would venture to say it is one of maybe 4 things... 1- Bad file on the disk (have you tried other movies?). 2- Bad dash speaker (have them test/switch out the speaker). 3- Bad channel on the amplifier (have them test/switch out the amplifier). 4- Bad wiring to somewhere in the line. Good luck!!!

 

[Akbriggs2010]

Thanks I will try that when I get home. They won't do anything else at the dealer for me, they say that's how it's supposed to be since customer service said that, which is unexceptable. But I will try the surround sound feature when I get home. And to answer a previous question, we have tried multiple movies and it does it on all of them

 

[jessace]

Did this ever work? I am having the same issue. I have to crank the movie all the way up and if I accidently hit my radio button the music will be SUPER LOUD and scare my kids. I just bought a van not even a week ago

 

[ChryslerCares]

Did this ever work? I am having the same issue. I have to crank the movie all the way up and if I accidently hit my radio button the music will be SUPER LOUD and scare my kids. I just bought a van not even a week ago

Hi jessace,

We released a technical service bulletin (TSB) in September that might help with this situation. Your dealership will be able to let you know if this applies to your vehicle, and can then perform the update:

"NUMBER: 0808617
GROUP: 08 Electrical
DATE: September 2, 2017

SUBJECT:
Low Volume or Static While Using the Overhead DVD
OVERVIEW:
This bulletin involves checking the DVD media hub auxiliary switch part number and possibly replacing the switch.
MODELS:
2017 (RU) Chrysler Pacifica

SYMPTOM/CONDITION:
Customers may experience low volume or static from the overhead DVD player when playing through the radio while in auxiliary (AUX) mode.
DIAGNOSIS:
If the customer describes the symptom/condition listed above, perform the Repair Procedure."

Kori
Chrysler Social Care Specialist

 

[PacificaLemon]

So did the TSB that was described in the last post ever resolve this issue? I have a 2018 Pacifica doing the exact same thing and I reference this post and the service department was still unable to resolve after having the vehicle for 2 full days. Why would Chrysler sell an entertainment system package in a vehicle if they know it doesn't work? I bought this car 4 months ago and the entertainment center was a big factor as we had several long car trips with two young kids coming up. I am going on my 2nd road trip in that period this week without a usable entertainment system.

 

[Coreyhorner]

Having the same issues

I am also having this problem. My wife and I bought a 2018 Pacifica Limited. the sound does not work in the rear speakers. My wife has to click listen in on the front dash for any sound to work. Please help with this.

 

[ChryslerCares]

I am also having this problem. My wife and I bought a 2018 Pacifica Limited. the sound does not work in the rear speakers. My wife has to click listen in on the front dash for any sound to work. Please help with this.

Hi Coreyhorner,
We're very sorry to hear this. We understand how frustrating this may be. Please let us know if you decide to have your dealer look into this. Just send us a private message and we will gladly assist you while your vehicle is at the dealer.
Lydia
Chrysler Social Care Specialist

 

[arteitle]

I replied in another thread that this is how it's supposed to work. Each of the two rear screens' audio only comes through its corresponding wireless or wired headphones unless you choose to hear one of the screens' audio through the car's speakers with the "Listen in" feature.