Hi jessace,Did this ever work? I am having the same issue. I have to crank the movie all the way up and if I accidently hit my radio button the music will be SUPER LOUD and scare my kids. I just bought a van not even a week ago
We released a technical service bulletin (TSB) in September that might help with this situation. Your dealership will be able to let you know if this applies to your vehicle, and can then perform the update:
GROUP: 08 Electrical
DATE: September 2, 2017
Low Volume or Static While Using the Overhead DVD
This bulletin involves checking the DVD media hub auxiliary switch part number and possibly replacing the switch.
2017 (RU) Chrysler Pacifica
Customers may experience low volume or static from the overhead DVD player when playing through the radio while in auxiliary (AUX) mode.
If the customer describes the symptom/condition listed above, perform the Repair Procedure."
Chrysler Social Care Specialist