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DVD Player Sound Issue

18669 Views 8 Replies 7 Participants Last post by  arteitle
Our overhead DVD player worked fine for about 1 week. Then the sound cut out all the voices in the movie to a very low volume and the background music, and sounds are at correct level. In order to hear the voices I have to crank to maximum volume, which makes the background noise extremely loud, or it works fine with the headsets. I took to dealership explaining the bad Center dialog and they ordered a new DVD player which was on back order and had to wait weeks for. It finally came in and they replaced it, and still did the same thing. They pulled a new Pacifica off the lot, and it did the same thing as well. The dealer said basically it was just a bad design from chrysler, which infuriated me. I spent a lot of money for the vehicle and everything should work perfectly. They told me to express my concerns to customer service. I call customer service and they open a case for me. I get an email a day later stating "my case was closed and the vehicle is working as it should." Which made me more mad as I wasn't contacted. I called back and talked to a supervisor, and they said they think it's a safety feature, and to buy more headsets if more people want to listen. Also they told me to reach out to the sales guys at the dealer, don't know why they would want me to do that. I'm extremely irritated by the run around and lack of effort on everyone at Chryslers part, I will never buy another vehicle from Chrysler ever after this experience. I do not think it is a safety feature as I can listen to the radio and talk through Bluetooth, so that excuse is complete garbage. I don't think they know what the problem is and keep diverting me. Does anyone else have this issue with their 2017 Pacifica?
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So did the TSB that was described in the last post ever resolve this issue? I have a 2018 Pacifica doing the exact same thing and I reference this post and the service department was still unable to resolve after having the vehicle for 2 full days. Why would Chrysler sell an entertainment system package in a vehicle if they know it doesn't work? I bought this car 4 months ago and the entertainment center was a big factor as we had several long car trips with two young kids coming up. I am going on my 2nd road trip in that period this week without a usable entertainment system.
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